Heather Fisher Email & Phone Number

Roanoke, Virginia, US

• Source and transform data from internal and external data sources through tools and programming methods
• Use ETL (SSIS) to develop jobs for extracting, cleaning, transforming and loading data into data warehouse
• Troubleshoot and resolve data quality issues and maintain high level of data accuracy in the data being reported
• Use data to tell a story that is useful to support operational and financial departments
• Identify actionable insights, suggest recommendations by effectively communicating findings to cross functional groups
• Design, develop, and deploy reports using Tableau.

Pontiac, Michigan, US

• Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.

Brighton, MI, US

• Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
• Created and maintained relationships within the customer base to provide opportunity for expansion and growth.
• Provided 24/7 support for web- and client-based applications, data feeds and batch processes to prevent impact to business.
• Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
• Conducted and supported implementation delivery with client and internal departments.
• Installed, configured and provided ongoing configuration management for custom applications.

Flint, Michigan, US

• Act as a liaison between the business and report developers to develop, communicate and modify reports.
• Define data requirements and report layouts for the business to review. Created testing plans and scripts based on requirements.
• Work with the reporting developer to gather created and provided tests plan for reports
• Work closely with the project management team to analyze and consolidate request requirements to improve the decision planning process and meeting project deadlines
• Develop ad-hoc queries and reports for clients and provide analytical support and recommendation as necessary.

Flint, Michigan, US

Flint, Michigan, US

• Utilize Tableau to build customized reports and interactive dashboards for stakeholders and internal and external clients.
• Streamline reporting for executive management.
• Utilize Microsoft SQL Server, Excel, and Access to create databases for reporting.
• Designed automated financial reports for invoicing, reducing report production time from approx. 1.5 weeks to a maximum of 15 minutes.
• Create and maintain SOPs and work instructions for business intelligence tools, reporting, and automated invoicing processes.
• Provide quality assurance testing for database and report development.

Flint, Michigan, US

• Lead, oversaw, and developed training for a team of 12 techs.
• Completed Contract required manual reporting necessary to earn quarterly rebates.
• Re-designed and implemented multiple processes resulting in an 80% rebate growth.
• Assisted in realigning job structures resulting in efficiencies and increased productivity.
• Assisted in Leading the “.Net Launch Team” when the new patient care platform was initially deployed.
• Assisted in application quality assurance testing.

Flint, Michigan, US

• Used medication input software to safely and accurately dispense medication.
• Accepted verbal prescription orders and made sure all necessary information including was available to process orders.
• Ensured adherence to all state, federal, and DEA regulations.
• Piloted the Advisor program, allowing for the creation, development, and execution of a new position.

Flint, Michigan, US

• Maintained a high level of interaction with Specialty Pharmacy patients, Physicians, and Insurance companies to make sure prescriptions are being filled, delivered, and taken correctly.
• Communicated with patients one on one regarding preparation, and delivery of prescription refills.
• Acted as liaison between insurance companies, patients, and Physician's offices.
• Efficiently and effectively maintained high volume calls, both inbound and outbound.

• Assessed customer needs to help them find the best products to fit those needs.
• Utilized multiple carrier specific cell phone activation platforms and POS systems for sales and activations of cellular devices.
• Acted as a sales liaison for carriers such as Sprint, AT&T, and Verizon Wireless.
• Troubleshooter for electronic devices including but not limited to desktop computers, laptops, tablets, wireless hotspots, and cellular devices.