Heather Fisher Email & Phone Number

Roanoke, Virginia, Us

• Source and transform data from internal and external data sources through tools and programming methods• Use ETL (SSIS) to develop jobs for extracting, cleaning, transforming and loading data into data warehouse• Troubleshoot and resolve data quality issues and maintain high level of data accuracy in the data being reported• Use data to tell a story that is useful to support operational and financial departments• Identify actionable insights, suggest recommendations by effectively communicating findings to cross functional groups• Design, develop, and deploy reports using Tableau.

Pontiac, Michigan, Us

• Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.• Identify and remedy defects within the production process.• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.• Compile and analyze statistical data.• Ensure that user expectations are met during the testing process.• Draft quality assurance policies and procedures.• Investigate customer complaints and product issues.• Ensure ongoing compliance with quality and industry regulatory requirements.

Brighton, Mi, Us

• Developed and maintained effective client communications to guarantee client satisfaction and improve client retention. • Created and maintained relationships within the customer base to provide opportunity for expansion and growth. • Provided 24/7 support for web- and client-based applications, data feeds and batch processes to prevent impact to business. • Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology. • Conducted and supported implementation delivery with client and internal departments. • Installed, configured and provided ongoing configuration management for custom applications. • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions. • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows. • Collaborated with developers, analysts and project managers to expedite incident resolutions. • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions. • Documented procedures and business processes and shared information with appropriate stakeholders. • Delivered in-depth software training, imparting knowledge of best practices for protecting data and minimizing errors. • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies. • Utilized Redgate SQL Toolbelt software for development, backup, and monitoring of data.

Flint, Michigan, Us

• Act as a liaison between the business and report developers to develop, communicate and modify reports.• Define data requirements and report layouts for the business to review. Created testing plans and scripts based on requirements.• Work with the reporting developer to gather created and provided tests plan for reports • Work closely with the project management team to analyze and consolidate request requirements to improve the decision planning process and meeting project deadlines• Develop ad-hoc queries and reports for clients and provide analytical support and recommendation as necessary.

Flint, Michigan, Us

Flint, Michigan, Us

• Utilize Tableau to build customized reports and interactive dashboards for stakeholders and internal and external clients. • Streamline reporting for executive management. • Utilize Microsoft SQL Server, Excel, and Access to create databases for reporting. • Designed automated financial reports for invoicing, reducing report production time from approx. 1.5 weeks to a maximum of 15 minutes. • Create and maintain SOPs and work instructions for business intelligence tools, reporting, and automated invoicing processes. • Provide quality assurance testing for database and report development. • Maintain up to date report development and process documentation via Collibra. • Communicate directly with clients to obtain and understand business requirements for report development. • Work directly with the Application Development team to assist in data management while in the process of upgrading Patient Care platforms and applications.

Flint, Michigan, Us

• Lead, oversaw, and developed training for a team of 12 techs. • Completed Contract required manual reporting necessary to earn quarterly rebates. • Re-designed and implemented multiple processes resulting in an 80% rebate growth. • Assisted in realigning job structures resulting in efficiencies and increased productivity. • Assisted in Leading the “.Net Launch Team” when the new patient care platform was initially deployed. • Assisted in application quality assurance testing.

Flint, Michigan, Us

• Used medication input software to safely and accurately dispense medication.• Accepted verbal prescription orders and made sure all necessary information including was available to process orders.• Ensured adherence to all state, federal, and DEA regulations.• Piloted the Advisor program, allowing for the creation, development, and execution of a new position.

Flint, Michigan, Us

• Maintained a high level of interaction with Specialty Pharmacy patients, Physicians, and Insurance companies to make sure prescriptions are being filled, delivered, and taken correctly. • Communicated with patients one on one regarding preparation, and delivery of prescription refills.• Acted as liaison between insurance companies, patients, and Physician's offices.• Efficiently and effectively maintained high volume calls, both inbound and outbound.

• Assessed customer needs to help them find the best products to fit those needs.• Utilized multiple carrier specific cell phone activation platforms and POS systems for sales and activations of cellular devices.• Acted as a sales liaison for carriers such as Sprint, AT&T, and Verizon Wireless. • Troubleshooter for electronic devices including but not limited to desktop computers, laptops, tablets, wireless hotspots, and cellular devices.