Heather Fletcher Email and Phone Number
Heather Fletcher work email
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Heather Fletcher personal email
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As a Change Implementation Analyst at Oracle, I resolve client service requests and manage service follow-up communications in a fast-paced team environment. I have continually exceeded performance metrics for factors such as call volume thresholds and call time guidelines. I have also received exceptional customer feedback and resolution support from my clients and colleagues.In addition to my technical support skills, I have diverse interests and experiences in other fields. I am a licensed esthetician and a certified yoga teacher, and I run my own online business, Sensate Designs, where I design, produce, and sell LGBTQI and fan merchandise. I have also been a content writer and interviewer for TV Series Hub, a podcast host for Binge Junkies, and a gemologist with a specialty in fancy color diamond grading at GIA. I am passionate about learning new things, exploring different perspectives, and creating positive impact through my work.
Cerner Corporation
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Cerner CorporationVista, Ca, Us -
Change Implementation AnalystCerner Corporation Mar 2024 - PresentKansas City, Missouri, Us- Designing and implementing customized modifications for hospitals based on live ticket queue- Provide clients with comprehensive knowledge about changes and updates - Establish and maintain a positive relationship regarding configuration requests for all AMS teams -
Support AnalystCerner Corporation Aug 2020 - Mar 2024Kansas City, Missouri, Us- Resolve client service requests- Manage service follow-up communications- Provide resolutions in face-paced team environment- Chosen for Wellness Team- Specially vetted to support Veterans - Continually exceed performance metrics for factors such as call volume thresholds and call time guidelines - Exceptional customer feedback and resolution support
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OwnerSensate Designs Jan 2018 - Presentwww.heavenhealing.comDesign, produce and sell lgbtqi and fan merchandise including enamel pins, patches, stickers and now clothing and shoes! -
Candidate ManagerMission Recruiting, Llc Aug 2019 - May 2020Irvine, California, Us- Social Media Marketing for 3 separate companies - Hootsuite - LinkedIn - Twitter - Facebook - Instagram- Content Creation- Candidate Management- WordPress Management -
Content Writer & InterviewerTv Series Hub Nov 2017 - May 2020- Podcast Host for Nerks of the Hub- TV Show Reviews- Written Interviews with Actors- Link to work: https://tvserieshub.tv/author/brcheaven/ -
Senior Salesforce DeveloperPelican Window Dec 2017 - Jul 2019• Pre-consult clients regarding replacement windows• Create and manage SalesForce interface • SalesForce Administrator • Take orders and create quotes for clients• Enter orders into multiple software platforms• Quality check • Set appointments for all sales staff and owner• Greet walk-in clients and perform Showroom presentations
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Executive Administrative AssistantUs Window & Door Feb 2017 - Dec 2017Carlsbad, Ca, Us• Personal assistant to owner, making sure daily tasks are prepared• Updated and streamlined company workflow• Enter orders into specialized window ordering software • Handle all service inquiries• Order and pick up company meals when needed • Created multiple customer templates• SalesForce Administration• Set appointments for all sales staff and owner -
Founder, OwnerHeaven Healing Jul 2014 - Dec 2017• Best of Encinitas Award in Health & Fitness Program Consultants 2014• Maintain standards above and beyond State Board Requirements• Provided 24/7 support for clients• Responsible for all aspects of salon management
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Executive SecretaryQualcomm Oct 2012 - Sep 2013San Diego, Ca, Us• Provided executive level support for calendaring, travel, and expense reporting • Facilitated executive level group meetings• Maintained executive level timeline of all current programs• Ran detailed reports for department leads• Planned and executed team building events• Managed expenses to 10% below budget• Ordered, received, and delivered office supplies for department• Assisted in visa and passport renewal• SharePoint site admin for numerous program sites• Reviewed department time code charging for accuracy • Co-authored DSA training manual -
Quality Assurance Gemologist TrainerGemological Institute Of America Jun 2001 - Oct 2012Carlsbad, California, Us• Helped establish new international site and training practices in Mumbai, India• Supervised international training program• Developed new processes for both domestic and international training programs• Verified, corrected, and updated reports to current industry standards• Performed detailed work that emphasized quality and precision • Selected to be on exclusive team of fancy color diamond graders• Employee of the year 2009 -
ManagerYmca Aug 1999 - Jun 2001Chicago, Il, Us- Performed telephone switchboard duties including but not limited to: receiving, directing, and relaying routine and emergency calls to appropriate areas and individuals; taking customer orders; and providing customer assistance - Addressed and resolved customer service complaints- Maintained thorough knowledge of facilities to provide accurate advice to customers -
On Job TrainerLegoland California Resort Feb 1999 - Mar 2001Carlsbad, Ca, UsTraining of new employees on ride operations.
Heather Fletcher Skills
Heather Fletcher Education Details
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New York Institute Of TechnologyHuman Behavioral Sciences -
Palomar Institute Of CosmetologyAesthetician/Esthetician And Skin Care Specialist
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Kripalu Center For Yoga And HealthYoga Teacher Training/Yoga Therapy
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Gia (Gemological Institute Of America)Gemology
Frequently Asked Questions about Heather Fletcher
What company does Heather Fletcher work for?
Heather Fletcher works for Cerner Corporation
What is Heather Fletcher's role at the current company?
Heather Fletcher's current role is Change Implementation Analyst | Exceptional Customer Support Manager.
What is Heather Fletcher's email address?
Heather Fletcher's email address is he****@****ner.com
What schools did Heather Fletcher attend?
Heather Fletcher attended New York Institute Of Technology, Palomar Institute Of Cosmetology, Kripalu Center For Yoga And Health, Gia (Gemological Institute Of America).
What are some of Heather Fletcher's interests?
Heather Fletcher has interest in Social Services, Arts And Culture.
What skills is Heather Fletcher known for?
Heather Fletcher has skills like Customer Service, Training, Social Media, Microsoft Office, Event Planning, Public Speaking, Social Networking, Management, Event Management, Marketing, Project Management, Leadership.
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