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Heather Fletcher Email & Phone Number
Change Implementation Analyst | Exceptional Customer Support Manager
at
Cerner Corporation
1 work email found
@cerner.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Change Implementation Analyst | Exceptional Customer Support Manager
Location
Vista, California, United States
Who is Heather Fletcher? Overview
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Quick answer
Heather Fletcher is listed as Change Implementation Analyst | Exceptional Customer Support Manager at Cerner Corporation, based in Vista, California, United States. AeroLeads shows a work email signal at cerner.com and a matched LinkedIn profile for Heather Fletcher.
Heather Fletcher previously worked as Change Implementation Analyst at Cerner Corporation and Support Analyst at Cerner Corporation. Heather Fletcher holds Interdisciplinary Studies, Communication, Hosipitalitiy, Human Behavioral Sciences from New York Institute Of Technology.
Company email context
Email format at Cerner Corporation
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{first}.{last}@cerner.com
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Profile bio
About Heather Fletcher
As a Change Implementation Analyst at Oracle, I resolve client service requests and manage service follow-up communications in a fast-paced team environment. I have continually exceeded performance metrics for factors such as call volume thresholds and call time guidelines. I have also received exceptional customer feedback and resolution support from my clients and colleagues.In addition to my technical support skills, I have diverse interests and experiences in other fields. I am a licensed esthetician and a certified yoga teacher, and I run my own online business, Sensate Designs, where I design, produce, and sell LGBTQI and fan merchandise. I have also been a content writer and interviewer for TV Series Hub, a podcast host for Binge Junkies, and a gemologist with a specialty in fancy color diamond grading at GIA. I am passionate about learning new things, exploring different perspectives, and creating positive impact through my work.
Listed skills include Customer Service, Training, Social Media, Microsoft Office, and 45 others.
Current workplace
Heather Fletcher's current company
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13 roles
Heather Fletcher work experience
A career timeline built from the work history available for this profile.
Change Implementation Analyst
Current- Designing and implementing customized modifications for hospitals based on live ticket queue- Provide clients with comprehensive knowledge about changes and updates - Establish and maintain a positive relationship regarding configuration requests for all AMS teams
Mar 2024 - Present
Support Analyst
- Resolve client service requests- Manage service follow-up communications- Provide resolutions in face-paced team environment- Chosen for Wellness Team- Specially vetted to support Veterans - Continually exceed performance metrics for factors such as call volume thresholds and call time guidelines - Exceptional customer feedback and resolution support
Aug 2020 - Mar 2024
Owner
Currentwww.heavenhealing.comDesign, produce and sell lgbtqi and fan merchandise including enamel pins, patches, stickers and now clothing and shoes!
Jan 2018 - Present
Candidate Manager
- Social Media Marketing for 3 separate companies - Hootsuite - LinkedIn - Twitter - Facebook - Instagram- Content Creation- Candidate Management- WordPress Management
Aug 2019 - May 2020
Content Writer & Interviewer
- Podcast Host for Nerks of the Hub- TV Show Reviews- Written Interviews with Actors- Link to work: https://tvserieshub.tv/author/brcheaven/
Nov 2017 - May 2020
Senior Salesforce Developer
Pelican Window
• Pre-consult clients regarding replacement windows• Create and manage SalesForce interface • SalesForce Administrator • Take orders and create quotes for clients• Enter orders into multiple software platforms• Quality check • Set appointments for all sales staff and owner• Greet walk-in clients and perform Showroom presentations
Dec 2017 - Jul 2019
Executive Administrative Assistant
• Personal assistant to owner, making sure daily tasks are prepared• Updated and streamlined company workflow• Enter orders into specialized window ordering software • Handle all service inquiries• Order and pick up company meals when needed • Created multiple customer templates• SalesForce Administration• Set appointments for all sales staff and owner
Feb 2017 - Dec 2017
Founder, Owner
Heaven Healing
• Best of Encinitas Award in Health & Fitness Program Consultants 2014• Maintain standards above and beyond State Board Requirements• Provided 24/7 support for clients• Responsible for all aspects of salon management
Jul 2014 - Dec 2017
Executive Secretary
• Provided executive level support for calendaring, travel, and expense reporting • Facilitated executive level group meetings• Maintained executive level timeline of all current programs• Ran detailed reports for department leads• Planned and executed team building events• Managed expenses to 10% below budget• Ordered, received, and delivered office supplies for department• Assisted in visa and passport renewal• SharePoint site admin for numerous program sites• Reviewed department time code charging for accuracy • Co-authored DSA training manual
Oct 2012 - Sep 2013
Quality Assurance Gemologist Trainer
• Helped establish new international site and training practices in Mumbai, India• Supervised international training program• Developed new processes for both domestic and international training programs• Verified, corrected, and updated reports to current industry standards• Performed detailed work that emphasized quality and precision • Selected to be on exclusive team of fancy color diamond graders• Employee of the year 2009
Jun 2001 - Oct 2012
Manager
- Performed telephone switchboard duties including but not limited to: receiving, directing, and relaying routine and emergency calls to appropriate areas and individuals; taking customer orders; and providing customer assistance - Addressed and resolved customer service complaints- Maintained thorough knowledge of facilities to provide accurate advice to customers
Aug 1999 - Jun 2001
Feb 1999 - Mar 2001
4 education records
Heather Fletcher education
Interdisciplinary Studies, Communication, Hosipitalitiy, Human Behavioral Sciences
New York Institute Of Technology
Esthetician Licence, Aesthetician/Esthetician And Skin Care Specialist
Palomar Institute Of Cosmetology
200 Hour Yoga Teacher Training, Yoga Teacher Training/Yoga Therapy
Kripalu Center For Yoga And Health
Graduate Gemologist, Gemology
Gia (Gemological Institute Of America)
FAQ
Frequently asked questions about Heather Fletcher
Quick answers generated from the profile data available on this page.
What company does Heather Fletcher work for?
Heather Fletcher works for Cerner Corporation.
What is Heather Fletcher's role at Cerner Corporation?
Heather Fletcher is listed as Change Implementation Analyst | Exceptional Customer Support Manager at Cerner Corporation.
What is Heather Fletcher's email address?
AeroLeads has found 1 work email signal at @cerner.com for Heather Fletcher at Cerner Corporation.
Where is Heather Fletcher based?
Heather Fletcher is based in Vista, California, United States while working with Cerner Corporation.
What companies has Heather Fletcher worked for?
Heather Fletcher has worked for Cerner Corporation, Sensate Designs, Mission Recruiting, Llc, Tv Series Hub, and Pelican Window.
How can I contact Heather Fletcher?
You can use AeroLeads to view verified contact signals for Heather Fletcher at Cerner Corporation, including work email, phone, and LinkedIn data when available.
What schools did Heather Fletcher attend?
Heather Fletcher holds Interdisciplinary Studies, Communication, Hosipitalitiy, Human Behavioral Sciences from New York Institute Of Technology.
What skills is Heather Fletcher known for?
Heather Fletcher is listed with skills including Customer Service, Training, Social Media, Microsoft Office, Event Planning, Public Speaking, Social Networking, and Management.
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