Heather Fink Graziani, Arm Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Boston, Massachusetts, United States

Lead and advise in the creation and design of customized fronted captive reinsurance and indemnity Property & Casualty programs.

Boston, Massachusetts

Boston, Massachusetts

Multinational - US Captive Fronting

Greater Philadelphia Area

- Analyze, select and profitably price new and renewal submissions, including Directors & Officers, Employment Practices, Fiduciary, Crime and Cyber Liability coverage, for private and non-profit insureds- Negotiate pricing, terms & conditions and deal structure with broker partners- Manage a book of business including setting up broker plans, target account lists & pipelines along with arranging and monitoring plans for poor performing accounts- Develop and build strong long-term, client and broker relationships through meetings, conference calls and presentations- Collaborate with other underwriting divisions and distribution to strategically cross sell and ensure alignment of company strategies

Greater Philadelphia Area

- Initiated highly successful e-mail communication which increased customer base- Increased website traffic with social media marketing campaigns using Facebook, Twitter and LinkedIn- Understood, emphasized with, and appropriately responded to issues customer presented- Support, prioritize, and perform Municibid services with a focus on client retention

Greater Philadelphia Area

- Maintain and develop strong relationships with key decision makers within an organization, with a focus on client retention- Collaborate with the management team to aggressively negotiate, market, implement and present complex coverage programs- Proactively manage client expectations with effective communications- Utilize my industry and market knowledge to prepare underwriting specifications and marketing submissions- Service client’s day to day matters to include: contract reviews, coverage questions, Certificates and Auto ID cards

Philadelphia, Pa

- Supervised a team of 28 callers at Temple’s Call Center, averaging 300 calls a night- Monitored and determined trends of nightly, weekly and monthly statistics to achieve ultimate yearly goals- Set expectation for call representatives by coaching, counseling, and being responsible for administering disciplinary action when needed

Greater Philadelphia Area

- Served as an ambassador by establishing an open and engaging line of communication between the College and its supporters- Gained an understanding of the University, its organizational structure, and its annual needs for financial support- Called constituents (alumni, parents and friends of Temple) to build rapport, update demographic information and acquire gifts to the Annual Fund- Worked with other callers in a team oriented environment to further the development of the student calling program and reach goals

Master Of Business Administration - Mba

Bachelor Of Business Administration (B.B.A.), Risk Management And Insurance