Heather Venable Email & Phone Number

I am a successful Operations Manager for a small Industrial Distribution Company with more than 10 years management experience. Currently I manage 23 employees and my job duties range from HR, accounting, logistics, and creating and revising corporate policies. As a successful Operations Manager, I routinely use efficient and effective skills such as time management, planning, and perseverance while giving consistent attention to details, plans, and strategies for corporate achievement. The greatest skill contributing to my success is my ability to influence and teach subordinates to be independent thinkers and problem solvers. I am highly assertive in business, sales, and social situations and very direct in offering reactions, ideas, and opinions. I believe it is important to embrace creativity and empower the people around you.

Exceeded company sales averages for generating revenue through extended warranty sales, GAP sales, and rate revenue in a high stress, straight commission, competitive environment. Won numerous monthly ncentive awards for highest volume, most deals, most gross, and highest per copy, while training new employees.Communicated effectively with customers throughout the closing process to ensure the return of refinance documents which meant providing customers with excellent customer service.Generated 667K in revenue in 2005 and 635K revenue in 2004; ranked within the top 10 sales reps in both 2004 and 2005.

Developed and implemented AR, AP, and Work Order strategic plans which led to increased production, more effective time management, and the recovery of 352K in bad debt.Implemented HR processes including performance management, career development and training, staffing, selection, succession planning and compensation. Counseled managers and staff regarding personnel policies and trained supervisors and managers to effectively handle employee relations, which significantly reduced the number of employee complaints.Organized and conducted group orientation seminars for the purpose of providing written and verbal information regarding benefits. Managed paroll, time and attendance, and benefit programs for all employees.

Education record

Activities and Societies: Zeta Tau Alpha

Bachelor Of Business Administration (B.B.A.), Management