Heather Durham Email & Phone Number

Sacramento, CA, US

Chicago, IL, US

A global Fortune 500 management consulting firm with 8000+ employees offering services to the healthcare, life sciences, commercial and higher education industries.Provide tailored immigration services and support to the business to cover an employee on leave. Primarily manage global immigration case filings, performing assessments on immigration matters.

Redwood City, California, US

• Headquartered in Redwood City, California, Moloco, Inc. was founded in 2013 with a vision of empowering mobile businesses to thrive by turning data into ad performance. Moloco provides machine learning-based.
• Audited current state of immigration and created a robust Immigration Program including philosophy, policy and scope of program for a growing start-up company where 20% of employees needed immigration support.
• Strategized with Engineering Team and external counsel to standardize job descriptions that helped streamline the PERM process and save the company over $1500 per process.
• Drove 6-month document retention project in all global locations to ensure compliance with local governments and prepare company for IPO.

• National Home Health Services in San Jose, California provides timely, efficient and professional skilled nursing and rehabilitative care to Bay Area residents.Provided employee relations support as a liaison between.
• Developed scope and budget of Employee Recognition Program for 500+ remote healthcare workers.
• Successfully launched Employee Engagement Survey company-wide with 85% participation.
• Created Exit Interview process to assess the overall employee experience and identify opportunities to improve policies, employee retention, and engagement.

Sacramento, US

• Calma Association Management company, located in Sacramento, CA, specializes in working with professional non-profit membership organizations. Calma manages all aspects of the daily operations and programs so the Board.
• Orchestrated online credentialing and voting for virtual stakeholder meeting with 150 attendees.
• Increased sponsorship levels and participation to support the budget of client’s annual conference, saving client over $20k.

San Francisco, CA, US

• Located in San Francisco, CA, Mozilla is a free global high-tech software community founded in 1998 by members of Netscape. Mozilla is a global nonprofit dedicated to keeping the internet a global public resource that.
• Identified significant inconsistencies in I-9 process and managed a 12-month, wide-reaching investigation to uncover bottlenecks, address legal implications and provide training on a broad system of document.
• Implemented a training monitoring system where none existed, to ensure state required courses and trainings were completed by all employees; drove 100% Anti-Harassment course completion within 90 days.
• Spearheaded Investigation Procedure guidelines and Vendor Code of Conduct in partnership with internal legal team driving approvals and publication in 180 days.

San Francisco, CA, US

• Supported employees with immigration and global mobility processes and facilitated travel for 1200+ employees and contributors across the globe. Provided personalized management of visa and permanent residency matters.
• Devised and deployed full cycle management of permanent resident procedures that streamlined organization of individual deadlines, workflows and essential benchmarks for 60+ employees.
• Successfully mitigated potential travel complications for employees planning to attend an all-company meeting following announcement of new US travel restrictions, saving the company over $30k in immigration costs.

• LGS Insurance Services is an independently owned personal and commercial insurance agency located in Los Gatos, California and Henderson, Nevada and serving clients in Colorado, Montana and Oregon. Conducted HR.
• Successfully implemented new software solution that improved office operations when agency transferred from a captive agency to an independent agency.
• Implemented financial tracking system that improved accuracy, accessibility and security of important client documents and information.
• Enhanced customer service levels resulting in 30% higher customer satisfaction scores on social media platform; decreased complaint resolution times and increased customer retention rate.

Bachelor Of Science (B.S.), Program Management

Education record