Heather Miller Email & Phone Number

Atlanta, GA, US

Built and lead global IT&D transformation strategy, portfolio, governance and budgeting processes. Lead the change enablement, strategic supplier relationship, planning, and digital solutions business growth functions and corresponding OKRs/KPIs globally. Accountable for enterprise portfolio delivery execution, inclusive of SAP RISE Business.

Santa Clara, CA, US

Driving Customer awareness on how breakthrough business outcomes are achieved through the NOW platform. Building product and go to market strategies, and working with customers to accelerate their digital transformations.

Irving, Texas, US

Led the IT Strategy and Portfolio Management function for the $200B Fortune 7 healthcare company across the organization of 3000 employees and 2000 consultants (formerly decentralized business unit IT teams), including the Agile Center of Excellence and Change and Metrics teams.

Windsor, Berkshire, GB

Provided leadership in developing and executing IHG’s short and long term technology strategy. Led the planning and prioritization process, communication, change, training and financial planning function at the enterprise level for technology strategy. Provided IHG with insightful and actionable competitive technology intelligence and sponsored technology.

Atlanta, GA, US

• Director – Transformation, Strategy & Optimization (Bottling Investment Group). Leading the IT functional integration of the Coca-Cola Refreshments business into BIG to optimize the organization’s ability to deliver.
• Leading the effort to analyze, combine, rationalize, and optimize the operations and delivery capability of the newly created IT organization. This includes the organizational aspect of the 600+ employees and 1,000+.
• Spearheading managed services models for field site IT support, application development, and infrastructure maintenance and support. Established a cloud migration business case and plan for 300+ Wintel, AIX, SAP and.
• Pioneering the Cyber Security Assessment to reduce the IT security risk of The Coca-Cola Company and identify best practices and latest technologies in information security, governance, risk and controls.

Atlanta, GA, US

• Developed the technology portfolio and assured the portfolio delivered the capabilities necessary to support the company’s business by instituting frameworks, automated tools, processes, architectures, roadmaps, and.
• Re-launched the global PMO function for the company with a focus on risk management and mitigation for the higher risk strategic IT projects of the $150M+, 400+ annual portfolio of projects. Implemented CA PPM.
• Built new strategic partnerships with providers such as Salesforce.com, Google, JanRain, etc. to spearhead digitization across various disparate legacy channels and platforms, enabling >35% efficiency improvements for.
• Developed information security software rationalization roadmap to align expenditures with risk, and leverage emerging approaches and technologies to optimize IT security expenditures across areas such as: identity and.
• Researched and recommended an optimal security organizational structure for the company.
• Developed the Business Case for the Software Defined Perimeter, used to garner Board Of Director level support for innovative, software based security controls. Joined Cloud Security Alliance.

Charlotte, NC, US

Heather was responsible for strategic and operational reporting across the Global Technology and Operations organization for Bank of America. She worked across all lines of business to design, develop, and implement a dashboard of key metrics that is analyzed by GT&O executive management to understand the current trajectory of the business, operations and.

Schenectady, NY, US

Led the organization that provided IT support to more than 2400 global Sales & Marketing employees. Managed the daily operations of the Sales and Marketing systems including sales, orders, voice of customer, product information, pricing analysis, financial, installed base, competitive positioning and competitive intelligence and forecasts. Developed the.

Schenectady, NY, US

Led the Sourcing IM organization to procure over $240MM of Software, Telecommunications, Infrastructure and corresponding services for the IM organization which was 70% outsourced. Managed 12 off shore resources that processed over 32,000 Purchase Orders a year in various currencies totaling $1.5B. Served on IMPact CIO council.

Schenectady, NY, US

Integrated four acquisitions with combined revenue of over $1B a year into Energy Services while simultaneously reducing the cost of the integrations by 30 percent ($4MM).

Schenectady, NY, US

Led the implementation of more than 15 modules of Oracle ERP manufacturing, finance, and project accounting in over 9 sites on time and on budget throughout four major business reorganizations, thus providing annual recurring benefits of $5MM. Awarded “Power Award” for excellence in execution.

Worldwide, OO

Mba, General Business

Bachelor Of Science - Bs, Computer Science, Minor In German

Sewell, Nj