Heather Miller Email and Phone Number
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Global Executive Technology Leader | Transformational Business Partner | Inspirational Change EnablerGlobal information technology executive with a military upbringing that included traversing over a dozen domestic and international relocations before college. This experience helped foster characteristics of respect, adaptability, authenticity, empathy, curiosity and a provided a high level of comfort with continual change and ability to lead people through ambiguity.Accomplished technology leader with strong business acumen. Adept at crafting and implementing information technology strategies which deliver differentiated business capabilities, operating efficiencies, and significant business value. Collaborative, energetic partner that has a unique ability to influence and drive alignment across highly matrixed business, technology and finance organizations to quantify, prioritize and steward investments across the enterprise to define and execute the technology transformation vision and roadmap. Builder of high performing teams with broad based industry experience in Financial Services, Hospitality, Consulting, Manufacturing, and Healthcare. Diplomatic partner that turns vision into action and delivers results.Track record of success in creatively solving a variety of complex business problems through the use of innovative technology solutions at several Fortune 50 companies. By modernizing legacy tech stacks with large scale cloud and SaaS solutions, simplifying numerous complex application landscapes, leading corporate cyber security assessments and supporting security breach remediation efforts, integrating billions worth of acquisitions, leading technology delivery teams, and leveraging start up technologies; these large-scale digital transformation efforts have delivered game changing business and customer impact.Front runner on building inclusive and diverse teams. Passionate servant leader, communicator and change agent committed to helping people be successful and inspiring teams across various geographies, countries, and cultures around the globe.Referred to by several superiors and colleagues as "grace under pressure". Digital and Cloud Transformation, Cyber and Information Security, Innovation, BD, M&A, Due Diligence, Agile COE Leader, Cultural Integration, Communication, Enterprise Architecture, PMO, Portfolio, Technology Cost of Ownership, Strategic Planning, Supplier Partnerships, Contract Negotiations, Talent Development, Global Enterprise Leadership, Black Belt
Smurfit Westrock
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Vp, Digital TransformationSmurfit Westrock Jan 2022 - PresentBuilt and lead global IT&D transformation strategy, portfolio, governance and budgeting processes. Lead the change enablement, strategic supplier relationship, planning, and digital solutions business growth functions and corresponding OKRs/KPIs globally. Accountable for enterprise portfolio delivery execution, inclusive of SAP RISE Business Transformation. Deliver AI roadmap, shape future ready culture, and partner with eco-system platform and technology providers to deliver new digital solutions including Internet of Packaging (IoP).
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Chief Transformation Officer - Servicenow ItServicenow 2020 - Jan 2022Santa Clara, Ca, UsDriving Customer awareness on how breakthrough business outcomes are achieved through the NOW platform. Building product and go to market strategies, and working with customers to accelerate their digital transformations. -
Vp Technology Strategy And PortfolioMckesson 2019 - 2020Irving, Texas, UsLed the IT Strategy and Portfolio Management function for the $200B Fortune 7 healthcare company across the organization of 3000 employees and 2000 consultants (formerly decentralized business unit IT teams), including the Agile Center of Excellence and Change and Metrics teams. -
Vp Global It StrategyIntercontinental Hotels Group (Ihg®) 2015 - 2018Windsor, Berkshire, GbProvided leadership in developing and executing IHG’s short and long term technology strategy. Led the planning and prioritization process, communication, change, training and financial planning function at the enterprise level for technology strategy. Provided IHG with insightful and actionable competitive technology intelligence and sponsored technology innovation activities.Managed the strategic technology portfolio of projects and acted as the chief liaison for the CIO in areas such as project execution, research and industry activities. Partnered with the GT CFO and built financial planning and forecasting processes that improved investment expenditures from approx. 80% to 100% while simultaneously reducing unplanned carry over costs by approx. 30%. -
Director Of It Transformation, Strategy & Optimization (Bottling Investment Group)The Coca-Cola Company 2014 - 2015Atlanta, Ga, UsDirector – Transformation, Strategy & Optimization (Bottling Investment Group). Leading the IT functional integration of the Coca-Cola Refreshments business into BIG to optimize the organization’s ability to deliver innovative, global technology solutions to support the business strategy and objectives refranchising. Establishing IT strategy. Optimizing technology and business processes and solutions.• Leading the effort to analyze, combine, rationalize, and optimize the operations and delivery capability of the newly created IT organization. This includes the organizational aspect of the 600+ employees and 1,000+ contractors, application portfolio of 500+ applications, all corresponding data center operations, and portfolio of over 100 active projects. Achieved annual run rate reduction goal of $100M for 2015 and beyond.• Spearheading managed services models for field site IT support, application development, and infrastructure maintenance and support. Established a cloud migration business case and plan for 300+ Wintel, AIX, SAP and Unix applications to reduce costs by a total of $30M over five years.• Pioneering the Cyber Security Assessment to reduce the IT security risk of The Coca-Cola Company and identify best practices and latest technologies in information security, governance, risk and controls. -
Director Of Business Architecture, Pmo & Vendor Relationship ManagementThe Coca-Cola Company 2011 - 2014Atlanta, Ga, Us• Developed the technology portfolio and assured the portfolio delivered the capabilities necessary to support the company’s business by instituting frameworks, automated tools, processes, architectures, roadmaps, and governance through the establishment of technology and architecture review boards. Developed SaaS and PaaS onboarding frameworks, checklists, and standard operating procedures.• Re-launched the global PMO function for the company with a focus on risk management and mitigation for the higher risk strategic IT projects of the $150M+, 400+ annual portfolio of projects. Implemented CA PPM.• Built new strategic partnerships with providers such as Salesforce.com, Google, JanRain, etc. to spearhead digitization across various disparate legacy channels and platforms, enabling >35% efficiency improvements for business areas such as merchandising and equipment field services. Influenced the leverage of these technologies across the 500+ bottlers and 700,000 employees.• Developed information security software rationalization roadmap to align expenditures with risk, and leverage emerging approaches and technologies to optimize IT security expenditures across areas such as: identity and access management (iDM), information protection, encryption, Data Loss Protection (DLP), and forensics to reduce cost and complexity by >30%. • Researched and recommended an optimal security organizational structure for the company. • Developed the Business Case for the Software Defined Perimeter, used to garner Board Of Director level support for innovative, software based security controls. Joined Cloud Security Alliance.
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Svp / Im ExecutiveBank Of America 2008 - 2011Charlotte, Nc, UsHeather was responsible for strategic and operational reporting across the Global Technology and Operations organization for Bank of America. She worked across all lines of business to design, develop, and implement a dashboard of key metrics that is analyzed by GT&O executive management to understand the current trajectory of the business, operations and execution against targets. These metrics enable the executive team to take actions such as correcting service problems or instituting proactive measures such as aligning capacity to inflection points in business volumes across the organization of 100,000+ associates and contractors. She also led Business Intelligent efforts across the Enterprise Technology and Delivery organization that delivered solutions that are used to support strategic initiatives such as infrastructure re-platforming, data center consolidation, and application simplification. -
Sales & Marketing CioGe Power 2006 - 2008Schenectady, Ny, UsLed the organization that provided IT support to more than 2400 global Sales & Marketing employees. Managed the daily operations of the Sales and Marketing systems including sales, orders, voice of customer, product information, pricing analysis, financial, installed base, competitive positioning and competitive intelligence and forecasts. Developed the long range system plans to support the business strategies. -
Im Sourcing LeaderGe Power 2005 - 2006Schenectady, Ny, UsLed the Sourcing IM organization to procure over $240MM of Software, Telecommunications, Infrastructure and corresponding services for the IM organization which was 70% outsourced. Managed 12 off shore resources that processed over 32,000 Purchase Orders a year in various currencies totaling $1.5B. Served on IMPact CIO council.
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Acquisition And Integration Im LeaderGe Power 2003 - 2005Schenectady, Ny, UsIntegrated four acquisitions with combined revenue of over $1B a year into Energy Services while simultaneously reducing the cost of the integrations by 30 percent ($4MM).
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Erp Im Leader And Black BeltGe Power 2001 - 2003Schenectady, Ny, UsLed the implementation of more than 15 modules of Oracle ERP manufacturing, finance, and project accounting in over 9 sites on time and on budget throughout four major business reorganizations, thus providing annual recurring benefits of $5MM. Awarded “Power Award” for excellence in execution.
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ManagerDeloitte Consulting 1997 - 2001Worldwide, Oo
Heather Miller Skills
Heather Miller Education Details
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University Of North Carolina At Chapel HillGeneral Business -
North Carolina State UniversityMinor In German
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Washington Township High SchoolNj
Frequently Asked Questions about Heather Miller
What company does Heather Miller work for?
Heather Miller works for Smurfit Westrock
What is Heather Miller's role at the current company?
Heather Miller's current role is Transformation Leader | Technology & Digital Leader | Change Enabler | CIO | CTO.
What is Heather Miller's email address?
Heather Miller's email address is he****@****hoo.com
What is Heather Miller's direct phone number?
Heather Miller's direct phone number is +177060*****
What schools did Heather Miller attend?
Heather Miller attended University Of North Carolina At Chapel Hill, North Carolina State University, Washington Township High School.
What are some of Heather Miller's interests?
Heather Miller has interest in Poverty Alleviation, Children, Education.
What skills is Heather Miller known for?
Heather Miller has skills like Strategy, Integration, Business Intelligence, Pmo, Erp, Six Sigma, Leadership, Vendor Management, Mergers And Acquisitions, Data Center, Business Process Improvement, Sourcing.
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