Provide support to the EAM Transformation program as a Product Manager.

Responsible for managing the Capacity Expansion portfolio of projects that includes 4kV to 12kV, Summer Critical and Utility of the Future work.

Responsible for managing AMI (Advance Metering Infrastructure) for Peoples Gas and North Shore Gas.Responsibilities and Accomplishments● Composed weekly status reports.● Contract preparation and oversight.● Development of resource plan and stakeholder communications.● Oversight of project plan and associated tactical tasks: budget adherence, issue resolution, key decision making, regulatory approval preparation and risk management.● Responsible for business engagement and support.

Responsible for safely and efficiently executing our Inside Inspection Program and other customer premise work for approximately 70,000 customers per year. Ensured consistent and effective below ground operations within the Central District, which included downtown Chicago.Responsibilities and Accomplishments● Oversight of a multi-level organization of over 100 represented and non-represented employees.● Coached, staffed, district planned, budgeted/forecasted and led process improvement to ensure process outputs met established operating and service levels.● Provided critical knowledge to staff for the design, installation, protection, operation, and maintenance of natural gas facilities. Ensured all projects were 100% compliant with policies and procedures.● Responsible for day to day operations for distribution, facilities, fleet and environmental; Had primary responsibility for emergency response efforts that impacted the distribution system and/or required coordination from multiple departments; Other responsibilities included: training, workforce management, corrective action, employee development, succession planning, etc.● Led realignment effort that resulted in organizational redesign and annual cost savings over $950,000.● On-boarded over 80 Project Workers and promoted existing 70 Project Workers simultaneously, in preparation of implementing new Collective Bargaining Agreement.

Developed and championed the vision of Competitive Excellence (CE) process improvement and system enhancement for the Safety Modernization Program. Implemented the Company's CE methodology and procedures to meet business strategy and operational needs. Partnered with Peoples Gas leadership to identify CE opportunities and needs, and developed specific CE strategies and plans. Led large, complex and high cross-functional process improvement projects and/or initiatives; and was responsible for a system of performance measures.Responsibilities and Accomplishments● Organizational design; Developed department and implemented 5 improvement projects within the 1st year. Improvements resulted in: completed process designs, eliminated paper process, and decreased customer complaint resolution window to 48 hours. Annual cost savings of $100,000.● Developed Change Management Plan for the new Customer Information System for affiliated companies. Plan included: communications message log, integrated action plan, and organizational readiness activities. On-boarded 8 external trainers and led the training effort for over 1000+ field employees within a 3 month timeframe.● Program deployment and execution; Served as Program Manager for implementing the Customer Satisfaction Program for Illinois utilities within 4 months. Trained over 400 employees within 8 months. Performed root cause analysis on dissatisfaction data that resulted in training over 1000+ field employees on Positive Language Positioning. As a result, JD Power scores increased by 8% for PGL and 9% for NSG. Received spot bonus for my work on this project. ● Served as Project Manager for implementing regulatory code changes for Illinois utilities with significant IT and Business impacts. Met all regulatory requirements by the deadline.● Led, coached, mentored; and developed staff and practitioners, 6 in total, which progressed to various leadership roles internally and externally.

Responsible for quality assurance process documentation and the identification of improvement opportunities for the Safety Modernization Program.Responsibilities and Accomplishments● Developed a Field Time Reporting Quality Assurance Quality Control Process and Manual for field operations to ensure accuracy which resulted in a 25% decrease in errors.● Assisted with developing the SMP interim processes for customer communications related toappointment scheduling for critical path work activities. Productivity increased by 30%.● Created quick reference and procedural manuals for company and contractor crews field use. Themanuals included: Customer Complaint Management, Job Site Photographs & Material Reconciliation. Resulted in: end to end process documentation and a 25% reduction in risk management cases.● Conducted lessons learned workshop with Engineering to review project design procedures for capital construction projects. Reduced change orders by 5% and reduced project timeline by 3 weeks.

Responsible for the design of gas distribution facilities and protection clearance for transmission facilities. Performed construction and operations & maintenance project management duties throughout the service territory. Assisted with the Work Asset Management (WAM) implementation in various capacities, and as the local scheduler for regulatory inspections at our South District. Led a back office support team of 6 supporting the field: completing work and time tickets. Responsibilities and Accomplishments ● Attained critical knowledge and experience in the design, installation, protection, operation, and maintenance of natural gas facilities. All projects were 100% compliant with policies and procedures.● Utilized strong communication, organizational, and relationship skills to successfully perform keyassignments that included: coordinating company responses to regulatory data requests, serving ascontractor liaison for on-site projects, and marking services. Service marking cost savings of $50,000.● Prepared construction and maintenance work for internal crews. Productivity maximization at 95%.● Coordinated responses to facility damage and made on-site decisions in emergency situations. 100% compliant.● Led data clean-up effort to ensure data reliability for conversion activities for WAM system. Corrected80% of the legacy system data errors. Conducted system acceptance testing that consisted of tracking and maintaining recorded defects.● Provided training support to 40 supervisors for WAM Go-Live and Post.● Created and maintained daily inspection schedule for field crews that included: Leak Rechecks, ValveInspections, & Surveys. 100% compliant.● Established and implemented priorities & goals for main office staff. Supervised the performance ofemployees to comply with relevant company policies, practices and strategies. 100% of employees achieved expectations.