Heather Mize Email & Phone Number

Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Manager of a dedicated Quality Assurance vertical that is critical to the success of Business Operations.This function assures quality processes and service by establishing and enforcing quality standards; testing opportunities for continuous improvement. The core purpose of the vertical is intended to increase customer confidence and department.

Dallas/Fort Worth Area

RGP is a global consulting firm that enables rapid business outcomes by bringing together the right people to create transformative change. As a human capital partner for our clients, we specialize in solving today’s most pressing business problems across the enterprise in the areas of Business Transformation, Governance, Risk and Compliance and Technology.

Addison, Texas

United States

Recruiting

Setup Candidate Management SystemAll Importing of data and resumesLearned all functionality and created training manual for CMSManage client and candidate relationshipsSourcing and matching qualified candidates to career accounting and finance opportunitiesManage 3rd party sourcing representative in India

Dallas, Texas

Utilized commercial databases such as Hoovers, LexusNexus & Capital IQDeveloped company target lists in tiersRecommended appropriate advertising sites to reach niche market, write recruitment advertising for professional organizationsResume formatting for client submissionsPerformed Gap Analysis for targets submitted to contract researchManaged the process.

Dallas/Fort Worth Area

Support Managing Partner, Project Services, Consulting & Technology TeamsCreate contracts for all client projects and ensure all documentation received for setupNew Hire training and project instructionMaintain schedules and revenue for all projectsBilling for all Dallas projects and employeesEngagement Management Program - Ensure all compliance for each.

Assist Managing Director of RecruitingWeekly Reports- internal hires, contract fills, activity per recruiterRegional support for DFW, Austin, Houston and Atlanta Call reporting and commissions for AccountingCandidate entry /interview notes for all recruiters/ provide status of candidates in the hire process Resumepreparation for recruiters.Internet Resume.

Coaching and development of employees prior to client interview Reference checks, skills assessments, employee verification, and interviewsManagement of temporary employees such as calling client to check arrival and periodic calls to clientExpanded permanent placement opportunity with client through exceptional placementPayroll processing into QuickBooks

Blockbuster

Created streamline process for maintaining a training schedule Orientation Summary of attendees from each agency Helped create training process for the new employees that ensured accuracy in productionAccuracy increased 10% due to the training provided for each employeeContact for all Workers Compensation Injuries/Incidents for case managers and TWCC Back.

Consolidated the management of the Authorized Training Center program by 2 employees, which saved the company $75,000.00 per yearExpanded the global training center network to a total of 260 by adding 8 new training centers during a one month period, additionally improving the overall quality of the programImplemented and managed courseware distribution.

Answered all incoming calls and directed as neededGreeted and signed in all guests/visitorsHelped Education Services as needed, which led to my promotion into the departmentSkills:Microsoft OfficeVisio CognosPeopleClickSendouts ProSalesForceSharePoint AdministrationPitchBookTraining Force LDAP/CERTS/ Training PartnerSAP Type 70 wpm Quick.

Scheduling and coordinating of 5 external trainers, creating Statements of Work for Client order, ensuring courseware arrival to training sites all over the world and collection of purchase ordersEntered a minimum of 30 purchase requests per month for Education Services departmentIssued Course Completions Certificates for approximately 120 students and.

Certifications Processed; clean-up of all records to ensure timely deliveryMaintain certification benefits in databaseScheduling and uploading of exam results, as well as importing all results into the CERTS databaseProcessed 1500-2000 student certification kits per quarter for students worldwideDeployed new testing software which improved trainee.