Heather M. Mackey Email & Phone Number

Lenexa, Ks

Lenexa, Ks

Mission, Ks

• Developed and distributed weekly, bi-weekly, and monthly reports pertaining to: revenue, assets, and volume acceptance, including summary calculations• Served as an in-house Excel expert, and helped others learn to use Excel effectively• Implemented an extensive project involving management to increase pricing capacity, better utilize pricing data, and reduce errors via Microsoft Access database programming• Produced timely status reports on customer requests including scheduling, assigning tasks, and monitoring milestone progress• Performed Margin Review reports by using statistical analysis with automated data and internal interviews leading to a detailed summary report including conclusions and recommendations of solutions to operating problems• Evaluated corporate programs using quantitative and qualitative tools as the basis for program improvement and measuring adherence• Gathered and reviewed customer data to identify areas for study, and planned action items to evaluate and further escalate the solutions to be implemented by operations• Analyzed external reports to validate the accuracy of customer satisfaction surveys, using internal data to compare• Consistently and effectively used Excel and Access to manage and analyze data, using pivot tables and charts• Provided direction and guidance to customers regarding volume, routing, and pricing capabilities• Engaged with Rail Road companies as the main liaison to secure pricing for new multi-stop lanes, and reviewed offers to negotiate better rates to increase profits• Reduced data-entry time by 50% by creating multiple macros within the AS 400 system• Streamlined new procedures for requesting pricing, further reducing time, effort, and errors• Developed and explained technical and non-technical procedures to co-workers, management, and other regional offices

Lenexa, Ks

• Maintained and managed internal web site for yearlong project, and managed all resources for project team; Prepared notes, agendas, and checklists for project use• Communicated with managers on project team to update progress, issues, and deadlines • Created multiple presentations to inform cooperate executives on project progress• Assisted with creation of workshop materials• Continuously tracked sustainability measures from workshop, and calculated annualized savings• Organized audit results by following up with managers and input measures to calculate scores • Presented research for new project illustrating the costs and benefits of multiple decisions

Shawnee, Ks

• Demonstrate customer service skills through personalized interaction with repeat customers, recognizing patrons by name and preparing beverages to specifications, while effectively managing cash drawer• Increase profit through successful use of upsell techniques, yielding continued returns through repeat order add-on’s• Efficiently engage with staff to organize work shift, and complete opening and closing procedures • Adhere to the company approach of “Amazing People, Serving Amazing Drinks, Amazingly Fast”

Overland Park, Ks

Shawnee, Kansas

• Performed multi step transactions with customers and provided account recommendations• Managed cash drawers and personal safes, often involving high dollar transactions• Completed extensive opening and closing duties including opening main safe and customer vault and following security guidelines and using effective controls• Completed weekly training sessions and follow up tasks from each meeting, including account reconciliations• Achieved sales goals established through referrals to personal bankers• Assisted with commercial client accounts including nightly drop-offs, change orders and account research

Shawnee, Kansas

Assistant Manager May 2011 – December 2013• Promoted to management on the basis of consistent exceptional performance, demonstration of proficiency in a variety of roles, and exemplary customer service• Managed up to 15 employees per shift, assigned tasks in all areas of the theatre, and demonstrated discretion regarding employee hours• Effectively addressed all customer concerns to ensure a positive theatre atmosphere and exercised judgement to resolve complaints in a timely manner• Coordinated all rotation of films to accommodate new releases and promotions, and utilized promotional productsProjection and Quality Advisor January 2011 – May 2011• Managed film times for 18 theatres, resolved all technical issues, and assembled new films and cleaned equipment• Lead staff in one area of the theatre, and reported activity to management, while encouraging staff to achieve goalsFront-Liner May 2009 – January 2011• Executed concession sales through suggestive sales techniques, and sold tickets based on personal recommendations• Completed all floor responsibilities including restroom checks, theatre cleanup, and technical atmosphere reporting

Bachelor'S Degree, Business Administration (Bba), General

General Studies, Business

General Studies

Activities and Societies: Sigma Kappa

High School

Activities and Societies: Student government, Student Ambassador Association, Academic Decathlon, National Honor Society, Youth.