Heather Moreno Email & Phone Number

Bothell, WA, US

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

• Responsible for creating and presenting reports and dashboards that include eye-catching graphs and charts to our company executives, partners and media.
• Successfully implemented a process to gather hotel responses to RFPs via the sales system. This resulted in a 90% reduction in human error and added a myriad of features that benefit the clients.
• Built several templates that streamlined daily/weekly/monthly processes, significantly decreasing the amount of time needed for our team to deliver results.
• Responsible for training hotel partner sales teams on how to use shared technology systems.
• Sales systems administrator, responsible for trouble shooting and improving data reporting.
• Educate, challenge, and lead a growing coordinator team for them to provide the best support for paired Sales Managers, and ultimately launching them to the various next stages of their careers.

Greater Seattle Area

Support the Senior Vice President of Convention Sales & Services, Vice President of Marketing, and Director of Sales.

Shoreline, WA

• Provided high-level support to the Principals of the companies.
• Responsible for full charge bookkeeping including accounts receivable, payable and payroll. Prepared accounting reports, bank reconciliation, and ensured timely payment of all bills.
• Managed owners’ calendars and booked travel, as well as coordinated sites with prospective clients.
• Conducted business development research, often making key project decisions.
• Coordinated monthly trainings, meetings and sponsorship for the Adult Family Home Council.

Greater Seattle Area

• Managed the calendar for department of 16 people, including creating a weekly schedule that coordinated individual preferences, guest arrival/departure patterns, meetings, and trainings.
• Provided support to group contacts including high-level executives and entertainment tour managers.
• Created Standard Operating Procedures and a training guide that defined processes and provided structure to the on-boarding process of new employees.
• Increased morale of the front desk team by implementing quarterly outings, incentives for desired behavior, improved communication, creating clear expectations and holding team members responsible.

Seattle

Quickly promoted to Front Office Manager after exhibiting excellent leadership and management skills.

Seattle, WA

• Directed, trained and motivated 80+ housekeeping and laundry associates.
• Managed a $150,000 monthly labor and expense budget.
• Brought laundry operation back in-house, savings thousands of dollars each month.

-Managed team of 15+, including two supervisors, with whom we consistently achieved above average secret shopper and guest comment card scores.

-Oversaw a variety of logistical projects including an office move, manager relocations, new software implementation, and security system enhancements. -Provided value to restaurant managers by coordinating for them cost effective tools to manage their employees, costs, and service.

-Increased customer service score 15% during a nine-month period.-Succeeded in being the #1 banking center in two credit sales categories for several months.-Promoted 4 associates out of 11 within the same banking center.

-Assisted HOA Boards to manage their associations to create better communities.-Resolved a variety of homeowner issues effectively and creatively to get buy-in from the homeowner and the board.

-Developed a team of leaders through incentive programs and progressive coaching.-Continuously implemented innovative ideas for extending exemplary customer service and creating more efficient internal practice.-Led department to internal assessment scores of over 95%.

-Increased “Upsell” revenue annually, totaling more than 60% growth since 2002.

-Solved simple to complex maintenance issues with telephones and voicemail.-Led department to internal assessment scores of over 95%.

-Front Desk Agent-Housekeeping Coordinator-Housekeeping Supervisor

Master'S Degree, Business Administration

Ba, Hospitality Managment

Activities and Societies: Studied abroad in Mazatlan, Mexico Spring 1999