Heather Morris

Heather Morris Email and Phone Number

Director of Talent Acquisition and Special Projects @ Philadelphia, PA, US
Philadelphia, PA, US
Heather Morris's Location
Philadelphia, Pennsylvania, United States, United States
Heather Morris's Contact Details

Heather Morris work email

Heather Morris personal email

About Heather Morris

Results driven, direct, human resource management professional with 25 years of accomplished experience in all aspects of HR operations and extensive expertise in Labor Relations, Employee Relations, Talent Acquisition, Organizational Development and Employee Engagement. Consistently served in leadership roles that fuel my passion for creating a better work environment. A sharp perception for identifying opportunities for change management and process improvement. Acuity around facilitating executive level strategies. A solid record of achievement within Telecommunications, Transportation, Human Services and Energy sectors leveraging educational background, training, and an influential position to drive company objectives, including workforce management and planning, diversity and performance management, and creating positive client experiences. Specific competence in fostering positive employee relations practices. Confident communication and presentation skills on all levels of organization. Demonstrated success in organizational leadership and establishing diverse centers of excellence. Considerable acumen in contractual language interpretation and negotiation. Recognized for having keen decision-making and conflict resolution skills.-Diversity, Equity, Inclusion, and Belonging-Succession Planning-Knowledge Transfer-Conflict Resolution-Organizational Advancement-ADA / FMLA / EEOC-Investigations/Hearings-Communications/Engagement-Rewards/Recognition-Training & Development-Performance Management

Heather Morris's Current Company Details
Philadelphia Gas Works (PGW)

Philadelphia Gas Works (Pgw)

Director of Talent Acquisition and Special Projects
Philadelphia, PA, US
Heather Morris Work Experience Details
  • Philadelphia Gas Works (Pgw)
    Director Of Talent Acquisition And Special Projects
    Philadelphia Gas Works (Pgw)
    Philadelphia, Pa, Us
  • Philadelphia Gas Works (Pgw)
    Director Of Talent Acquisition And Special Projects
    Philadelphia Gas Works (Pgw) Mar 2024 - Present
  • Philadelphia Gas Works (Pgw)
    Director Of Human Resources/Organizational Development At Philadelphia Gas Works (Pgw)
    Philadelphia Gas Works (Pgw) Jan 2021 - Present
    Philadelphia Gas Works • www.pgworks.comThe nation’s largest municipally owned natural gas utilityEstablished in 1836, Philadelphia Gas Works (PGW) provides natural gas energy service and solutions to more than 500,000 residential and commercial customers in the City of Philadelphia. PGW manages a distribution system of approximately 6,000 miles of gas mains and service pipes. The company’s operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. We provide a wide range of employment opportunities and an excellent benefits package, including:• Group Life Insurance • Voluntary Short and Long-Term Disability Programs • Company Sponsored Pension Plan (five-year vesting) • Deferred Compensation Plan (457) • Flexible Spending Accounts • Tuition Assistance • PGW Employees' Credit Union For more information about the company or to search and apply for current employment opportunities visit www.pgworks.com. PGW is an Equal Opportunity EmployerPGW considers applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related medical condition or handicap, or any other legally protected status.
  • Southeastern Pennsylvania Transportation Authority (Septa)
    Labor Relations/Employee Relations Manager
    Southeastern Pennsylvania Transportation Authority (Septa) Aug 2018 - Jan 2021
    Philadelphia, Pa, Us
    Provide contractual interpretation and negotiate collective bargaining agreements for various Railroad bargaining units as well as the SEPTA Police bargaining unit. Represent SEPTA in arbitration, mediation and grievances. Author settlement language. Perform as hearing officer on 3rd level grievances. Monitor operating department application of labor agreements. Provide consult on contractual language versus company policy applicability. Determine areas where training is needed and assist in the preparation of training courses. Conduct training as assigned. Coordinate with legal department to prepare for arbitrations. Represent the Authority in unemployment compensation hearings and before public law boards. Meet with Union Officers and Officials to strategize areas of opportunity and present changes in policies and practices via Labor Management Meetings.
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  • Merakey
    Human Resources & Operations Employee Relations Expert, Labor Relations Discipline
    Merakey Aug 2017 - Aug 2018
    Lafayette Hill, Pennsylvania, Us
    Responsible for mitigating wage discrepancies for eastern division. Negotiating $11 million dollar wage and benefit packages for 9 different bargaining units. Provide contractual interpretation and negotiate collective bargaining agreements for 9 different bargaining units. Decision maker and chair in arbitration, mediation and grievances. Author settlement language. Autonomy to negotiate policy change to meet the needs of the business. Manage and administer contractual employee bonuses. Strategize total rewards plans.. Analyze collective bargaining trends and implement action plans. Coach and develop new management processes. Collaborate with leadership team to structure job titles and salary progressions.• Executor of interpretation and negotiations for 9 collective bargaining agreements. • Adjudicator in an average of 30 grievance settlements per quarter• Employ monthly reporting to audit department wage and salary discrepancies• Autonomy to develop and administer HR policy change to meet contractual obligations. • Developed new model for structure of monthly labor/management meetings• Administer and audit total rewards compensation for 400+ employee base.
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  • Verizon Communications
    Regional Human Resources/Operations Manager
    Verizon Communications Oct 1997 - Apr 2015
    Basking Ridge, Nj, Us
    Regional Human Resource/Operations Manager, August 2012-April 2015Responsibilities / Key Focus:• Managed daily HR operations including employee developmental programs and retention.• Led team training and knowledge building ensuring objectives were met. • Partnered with Executive leaders to develop Talent strategies to include Organizational Design, Performance Management and Succession Planning for critical roles.• Evaluated/conducted employee performance review’s and established performance action plans for improvement when applicable.• Acted as a customer advocate, and the lead manager charged with resolving executive level escalations for Verizon footprint.Selected Accomplishments• Improved daily operations and overall team results for 50+ direct reports in 5 virtual locations.• Mitigated roadblocks to first-touch resolution attainment by conducting trend analysis/developing action plans.• Managed scheduling/staffing for multiple teams while maintaining a 99% attendance rate.• Facilitated 20 weekly Team Calibration Sessions measuring performance via observations.• Achieved 105% to attainment in First Time Resolution (FTR) initiatives.• Conducted on-site and web-based training sessions used across our international footprint.• Developed Ready-Now candidates through Succession Planning that resulted in 2 of my direct reports getting promotions to second level management.
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  • Verizon Communications
    District Human Resources Facilitation/Operations Manager
    Verizon Communications Feb 2002 - Aug 2012
    Basking Ridge, Nj, Us
    With dotted line to Director of HR, managed HR operations of Sales organization including recruitment, diversity, performance evaluation/management, administered discipline and participated in union arbitration and grievances. • Delivered HR operational direction for multi-site Consumer Sales team/1200+ multi-level team members.• Served as strategic business partner for a Director & 8 managers; Managed 10 direct reports/60 indirect reports that were recognized as Center of Excellence.• Created positive customer experience tactics; execution of customer resolution building consensus on key priorities with staff and executive managers. • Collaborated on union/employee relations issues. Selected Accomplishments• Analyzed/developed/implemented District requirements for Customer Service Training ensuring compliance to the ADDIE (Analyze, Design, Development, Implement, Evaluation) model of training. • Established/implemented and managed Succession Planning Strategy for 1st & 2nd level management.• Maximized staffing efforts of union and management employees for associate union teams as large as 1200 and management teams as large as 70.• Initiated performance and attendance incentives that improved employee retention. • Surpassed attendance objective at 110% target 2012-2013 through targeted observations, coaching and development and employee engagement efforts.
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Heather Morris Skills

Team Building Management Coaching Succession Planning Training Project Management Strategic Planning Leadership Contract Negotiation Team Leadership Customer Service Process Improvement Call Centers Program Management Vendor Management Strategy Human Resource Planning Talent Management Change Management Performance Improvement Operating Budgets Union Relations Organizational Design Labor Relations Talent Acquisition Multiple Sites

Heather Morris Education Details

  • Penn State University
    Penn State University
    With Writing Rhetoric
  • The George Washington University
    The George Washington University
    Project Management
  • Keller Graduate School Of Management Of Devry University
    Keller Graduate School Of Management Of Devry University
    Human Resource Management
  • Penn State University
    Penn State University

Frequently Asked Questions about Heather Morris

What company does Heather Morris work for?

Heather Morris works for Philadelphia Gas Works (Pgw)

What is Heather Morris's role at the current company?

Heather Morris's current role is Director of Talent Acquisition and Special Projects.

What is Heather Morris's email address?

Heather Morris's email address is hm****@****pta.org

What schools did Heather Morris attend?

Heather Morris attended Penn State University, The George Washington University, Keller Graduate School Of Management Of Devry University, Penn State University.

What are some of Heather Morris's interests?

Heather Morris has interest in Social Services, Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Heather Morris known for?

Heather Morris has skills like Team Building, Management, Coaching, Succession Planning, Training, Project Management, Strategic Planning, Leadership, Contract Negotiation, Team Leadership, Customer Service, Process Improvement.

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