Heather Morris Email & Phone Number

Philadelphia, Pa, Us

Philadelphia Gas Works • www.pgworks.comThe nation’s largest municipally owned natural gas utilityEstablished in 1836, Philadelphia Gas Works (PGW) provides natural gas energy service and solutions to more than 500,000 residential and commercial customers in the City of Philadelphia. PGW manages a distribution system of approximately 6,000 miles of gas mains and service pipes. The company’s operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. We provide a wide range of employment opportunities and an excellent benefits package, including:• Group Life Insurance • Voluntary Short and Long-Term Disability Programs • Company Sponsored Pension Plan (five-year vesting) • Deferred Compensation Plan (457) • Flexible Spending Accounts • Tuition Assistance • PGW Employees' Credit Union For more information about the company or to search and apply for current employment opportunities visit www.pgworks.com. PGW is an Equal Opportunity EmployerPGW considers applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related medical condition or handicap, or any other legally protected status.

Philadelphia, Pa, Us

Provide contractual interpretation and negotiate collective bargaining agreements for various Railroad bargaining units as well as the SEPTA Police bargaining unit. Represent SEPTA in arbitration, mediation and grievances. Author settlement language. Perform as hearing officer on 3rd level grievances. Monitor operating department application of labor agreements. Provide consult on contractual language versus company policy applicability. Determine areas where training is needed and assist in the preparation of training courses. Conduct training as assigned. Coordinate with legal department to prepare for arbitrations. Represent the Authority in unemployment compensation hearings and before public law boards. Meet with Union Officers and Officials to strategize areas of opportunity and present changes in policies and practices via Labor Management Meetings.

Lafayette Hill, Pennsylvania, Us

Responsible for mitigating wage discrepancies for eastern division. Negotiating $11 million dollar wage and benefit packages for 9 different bargaining units. Provide contractual interpretation and negotiate collective bargaining agreements for 9 different bargaining units. Decision maker and chair in arbitration, mediation and grievances. Author settlement language. Autonomy to negotiate policy change to meet the needs of the business. Manage and administer contractual employee bonuses. Strategize total rewards plans.. Analyze collective bargaining trends and implement action plans. Coach and develop new management processes. Collaborate with leadership team to structure job titles and salary progressions.• Executor of interpretation and negotiations for 9 collective bargaining agreements. • Adjudicator in an average of 30 grievance settlements per quarter• Employ monthly reporting to audit department wage and salary discrepancies• Autonomy to develop and administer HR policy change to meet contractual obligations. • Developed new model for structure of monthly labor/management meetings• Administer and audit total rewards compensation for 400+ employee base.

Basking Ridge, Nj, Us

Regional Human Resource/Operations Manager, August 2012-April 2015Responsibilities / Key Focus:• Managed daily HR operations including employee developmental programs and retention.• Led team training and knowledge building ensuring objectives were met. • Partnered with Executive leaders to develop Talent strategies to include Organizational Design, Performance Management and Succession Planning for critical roles.• Evaluated/conducted employee performance review’s and established performance action plans for improvement when applicable.• Acted as a customer advocate, and the lead manager charged with resolving executive level escalations for Verizon footprint.Selected Accomplishments• Improved daily operations and overall team results for 50+ direct reports in 5 virtual locations.• Mitigated roadblocks to first-touch resolution attainment by conducting trend analysis/developing action plans.• Managed scheduling/staffing for multiple teams while maintaining a 99% attendance rate.• Facilitated 20 weekly Team Calibration Sessions measuring performance via observations.• Achieved 105% to attainment in First Time Resolution (FTR) initiatives.• Conducted on-site and web-based training sessions used across our international footprint.• Developed Ready-Now candidates through Succession Planning that resulted in 2 of my direct reports getting promotions to second level management.

Basking Ridge, Nj, Us

With dotted line to Director of HR, managed HR operations of Sales organization including recruitment, diversity, performance evaluation/management, administered discipline and participated in union arbitration and grievances. • Delivered HR operational direction for multi-site Consumer Sales team/1200+ multi-level team members.• Served as strategic business partner for a Director & 8 managers; Managed 10 direct reports/60 indirect reports that were recognized as Center of Excellence.• Created positive customer experience tactics; execution of customer resolution building consensus on key priorities with staff and executive managers. • Collaborated on union/employee relations issues. Selected Accomplishments• Analyzed/developed/implemented District requirements for Customer Service Training ensuring compliance to the ADDIE (Analyze, Design, Development, Implement, Evaluation) model of training. • Established/implemented and managed Succession Planning Strategy for 1st & 2nd level management.• Maximized staffing efforts of union and management employees for associate union teams as large as 1200 and management teams as large as 70.• Initiated performance and attendance incentives that improved employee retention. • Surpassed attendance objective at 110% target 2012-2013 through targeted observations, coaching and development and employee engagement efforts.

Bachelor Of Arts-English, English, With Writing Rhetoric

Project Management Certification, Project Management

Mhrm, Human Resource Management

Education record