Heather Samuel
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Heather Samuel Email & Phone Number

Experienced Customer Service Manager | Insurance Professional | Analytics and SQL Enthusiast at New York Life Insurance Company
Location: Rowlett, Texas, United States 4 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
New York Life Insurance Company
Role
Experienced Customer Service Manager | Insurance Professional | Analytics and SQL Enthusiast
Location
Rowlett, Texas, United States
Company size
31117 employees

Who is Heather Samuel? Overview

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Quick answer

Heather Samuel is listed as Experienced Customer Service Manager | Insurance Professional | Analytics and SQL Enthusiast at New York Life Insurance Company, a company with 31117 employees, based in Rowlett, Texas, United States. AeroLeads shows a matched LinkedIn profile for Heather Samuel.

Heather Samuel previously worked as Manager, Product Interviews at New York Life Insurance Company and Claims Manager, Total Loss at Kemper. Heather Samuel holds Bachelor'S Degree, Child Development, Cum Laude from California State University, Stanislaus.

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New York Life Insurance Company

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Profile bio

About Heather Samuel

Experienced claims manager and trainer with a demonstrated history of working in customer service. I have excelled at customer service for the last 13+ years and have dove into the world of analytics on the side, learning SQL and Tableau.

Current workplace

Heather Samuel's current company

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New York Life Insurance Company
New York Life Insurance Company
Experienced Customer Service Manager | Insurance Professional | Analytics and SQL Enthusiast
new york, new york, united states
Website
newyorklife.com
Employees
31117
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4 roles

Heather Samuel work experience

A career timeline built from the work history available for this profile.

Claims Manager, Total Loss

Kemper

Dallas, Texas, United States

Managed team of claim adjusters to ensure timely, accurate, and quality handling of claim files.Mentored and developed adjusters to proactively handle situations, leading to customer satisfaction growth YoY.Analyzed, developed, implemented, monitored, and reported performance-based metrics and KPIs for adjuster growth.Trained and onboarded new adjusters.

Sep 2018 - Oct 2022

Claims Resolution Specialist Ii

Liberty Mutual Insurance

Plano, Texas

Successful management of tasks and claims inventory to provide excellent customer service.Utilized Xactimate to write estimates of repair using customer description and photos.Worked well with a team and under the guidance of a supervisor.

Sep 2017 - Sep 2018

Manager

Walgreens

Turlock, CA

Managed a team of 10+ and ensured completion of tasks.Set the standard for excellent customer service while handling customer concerns.Advanced knowledge of systems management including inventory and point of sale

Sep 2009 - Jun 2017
Team & coworkers

Colleagues at New York Life Insurance Company

Other employees you can reach at newyorklife.com. View company contacts for 31117 employees →

OK Otto Kuehne Otto Kuehne Colleague at New York Life Insurance CompanyBuffalo, New York, United States, United States View → CC Chanjuan Chen Chanjuan Chen Colleague at New York Life Insurance CompanyNew York, New York, United States, United States View → MO Mike Oliver Mike Oliver Colleague at New York Life Insurance CompanyZephyrhills, Florida, United States, United States View → RG Remzi Gül Remzi Gül Colleague at New York Life Insurance CompanyIstanbul, Istanbul, Türkiye, Turkey View → JC Jack Costa Jack Costa Colleague at New York Life Insurance CompanyStaten Island, New York, United States, United States View → KR Kathleen Rubin Kathleen Rubin Colleague at New York Life Insurance CompanyTarrytown, New York, United States, United States View → PP Pierce Price Pierce Price Colleague at New York Life Insurance CompanyAmarillo, Texas, United States, United States View → DF Derek Fujimoto Derek Fujimoto Colleague at New York Life Insurance CompanyGlendale, California, United States, United States View → LF Lynda Freeman Lynda Freeman Colleague at New York Life Insurance CompanyLos Angeles, California, United States, United States View → BP Brian Puttre, Flmi Brian Puttre, Flmi Colleague at New York Life Insurance CompanyNew York City Metropolitan Area, United States View →
2 education records

Heather Samuel education

FAQ

Frequently asked questions about Heather Samuel

Quick answers generated from the profile data available on this page.

What company does Heather Samuel work for?

Heather Samuel works for New York Life Insurance Company.

What is Heather Samuel's role at New York Life Insurance Company?

Heather Samuel is listed as Experienced Customer Service Manager | Insurance Professional | Analytics and SQL Enthusiast at New York Life Insurance Company.

Where is Heather Samuel based?

Heather Samuel is based in Rowlett, Texas, United States while working with New York Life Insurance Company.

What companies has Heather Samuel worked for?

Heather Samuel has worked for New York Life Insurance Company, Kemper, Liberty Mutual Insurance, and Walgreens.

Who are Heather Samuel's colleagues at New York Life Insurance Company?

Heather Samuel's colleagues at New York Life Insurance Company include Otto Kuehne, Chanjuan Chen, Mike Oliver, Remzi Gül, and Jack Costa.

How can I contact Heather Samuel?

You can use AeroLeads to view verified contact signals for Heather Samuel at New York Life Insurance Company, including work email, phone, and LinkedIn data when available.

What schools did Heather Samuel attend?

Heather Samuel holds Bachelor'S Degree, Child Development, Cum Laude from California State University, Stanislaus.

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