Heather Schrader Email & Phone Number

Philadelphia, Pa, Us

Charlotte, North Carolina, Us

Develop and write content. Serve as junior photographer, recipe developer, and editor for site content. Leverage social media networks to increase audience and subscribers. Promote sponsored product giveaways.

Pyrmont, Nsw, Au

Calgary, Ab, Ca

Maintain and grow a $50-million revenue K12 territory. Secure new customers via outbound sales activities. Retain and grow existing customers. Collaborate cross-functionally to execute sales tactics. Feature solutions at local and national events. Serve as a mentor for colleagues new to the sales consultant role. Report market trends and competitive insights to product and marketing teams.

Calgary, Ab, Ca

While Regional Manager was on leave: Drove strategy for and led a team of cross-functional individual contributors (sales, marketing, account management, and channel management) to meet goals. Facilitated feedback to product management and marketing teams. Managed forecast, analyzing data and team input to ensure accuracy. Presented monthly updates to executive leadership and advocated for team needs.

Calgary, Ab, Ca

Maintain and grow a $50-million revenue K12 territory. Secure new customers via outbound sales activities. Retain and grow existing customers. Collaborate cross-functionally to execute sales tactics. Feature solutions at local events.

Accomplishments: FY16 Achievement: 101% of Target, FY15 Achievement: 103% of Target, FY14 Achievement: 95% of TargetDaily Responsibilities: Assist in the leadership of six Learning Consultants (LCs) across the Washington, D.C. and Maryland territories working to maintain and grow $13-million in revenue. Coach LCs through digital consultation and sale with new customers as well as through the digital implementation and reinvention process with existing customer to increase Cengage Learning product stickiness. Manage product implementation process for highest value customers as well as most complex integrations. Regularly host customer feedback sessions on content, features, and functionality of digital solutions and provide that feedback to product and marketing teams. Report market trends to product and marketing teams. Act as liaison between customers and Cengage Learning technical support.

London, Gb

Accomplishments: Achieved 120% of goal in Q4 of 2012. Achieve 97% of goal in FY 2013. Recommended to and joined the Applications Advisory Council in 2013. Daily Responsibilities: Manage a $2.8-million revenue territory of colleges and universities. Consult with professors and administrators regarding course and program goals, desired learning outcomes, and challenges. Represent and promote efficacious higher education learning solutions (print and digital) across the Humanities, Social Sciences, and World Languages disciplines. Conduct faculty technology demonstrations and training events.

Alexandria, Va, Us

Accomplishments: Developed multiple standard operating procedures using best practices, including quality control procedures. Developed and implemented inaugural maintenance-cycle for national certification program. Decreased program costs by implementing use of cost-effective meeting procedures; also, improved recruitment and retention of volunteers using new tactics. Designed and implemented use of report templates for department activities. Assisted marketing department with development of social media and branding initiatives. Daily Responsibilities: Managed editorial and administrative assistants as well as subject matter experts (SMEs) assigned to programs. Managed test program development and project scheduling. Facilitated in-person workshops and virtual sessions. Managed exam database. Coordinated work with various vendors including database providers, psychometric consultants, and test administrators. Provided customer service for candidates. Assembled, published and edited examination QTI files for computer-based testing (CBT) administration via 3rd-party vendor. Ensured the quality of examinations by analysis of administration results against industry standards and statistical data.

Bloomington, Mn, Us

Accomplishments: Assisted in the hiring of new department staff; also, trained and mentored new staff. Served as liaison between Content Development and other departments in a weekly meeting to discuss technical issues in various applications used by company. Coordinated with organizational leadership to ensure department’s needs were addressed during various stages of a major platform migration; also, developed and implemented new standard operating procedures for department necessary to the success of the migration. Daily Responsibilities: Developed and implemented multiple exam project schedules. Served as liaison between clients, program managers, and other internal as well as external stakeholders. Managed SME recruitment, training, and work. Provided excellent customer service to clients and program managers. Facilitated in-person workshops and virtual meetings. Managed exam data in proprietary database. Ensured quality of exams by analysis of administration results against industry standards and statistical data. Edited and assisted the coordination of content outlines and candidate handbook publication. Created and edited score reports, splash screens, content outlines, and other documents for accuracy of content and clarity of language. Assisted job analyses project planning to evaluate content for nationally-distributed licensing exams.

Bloomington, Mn, Us

Accomplishments: Innovated improvements to office work-flow and communication. Collaborated with team members to assess process issues and implement viable solutions. Daily Responsibilities: Conducted quality control processes, ensuring functionality of exams. Proofread score reports, exam content, splash screens, content outlines, and other documentation as needed. Supported department staff by maintaining deliverables calendar, planning off-site workshops, and reconciling inter-departmental documentation of monthly accomplishments.

Accomplishments: Designed, wrote, and published multiple full-color newsletters for different audiences. Daily Responsibilities: Evaluated audience (students, faculty, and staff) and need for information. Interviewed students, faculty and staff. Researched, wrote and edited articles.

Accomplishments: Prepared 500+ pages of LSAT Victory 6th Edition catered to individual clients’ requests. Daily Responsibilities: Performed editorial services for all departments. Maintained database of ISBN numbers and updated U.S. Agency website registry of ISBN assignments. Maintained company publishing records. Researched, wrote and edited articles for company newsletters.

Master Of Science, Publication Management

Ba, English

Study Abroad Program, English, Business Administration