Heather S. Email & Phone Number

Spartanburg, Sc

Contract with Mobile Communications America, Inc. (MCA) is one of the largest and most trusted Motorola partners in the US offering world-class voice, data, and video solutions that enhance the quality, safety, and productivity of customers’ operations and lives. As solution providers of wireless communication technologies, MCA leverages a portfolio of products and experienced engineers, analyzes customer needs, designs and optimizes the best solution, deploying it on time and on budget, while ensuring it performs as specified. MCA provides an unmatched footprint of trusted technical staff that will be there from install through the life-cycle of the solution. MCA is committed to a personal level of service and support.

United States

RightSourcing is the recognized authority in workforce solutions for the healthcare industry. We pioneered vendor-neutral managed services and continue to innovate healthcare workforce solutions that positively impact patient care.These solutions include management of contingent workers, risk mitigation and compliance, financial, strategic and operational alignment, and more. Through a synthesis of our people, processes, and technology, RightSourcing’s program team provides exceptional service delivery to all stakeholders, from system leadership to the hiring manager. We can provide the operational efficiency, balance, and oversight to achieve program goals.• Promoted to manage the UHS Behavioral Health client base which consisted of 250+ facilities across the USA• Managed corporate relationship and escalations as needed to client champion• Day-to-day operations and point of contact for both suppliers and clients• Managed billing for account: ensured contract workers setup for timekeeping, client interfaced timekeeping file bi-weekly, reviewed correction requests and worked with client for approvals, and managed invoice tracking and payments.• Managed supplier base and conducted supplier evaluations.• Worked with compliance team to ensure candidates met facility compliance requirements.

The George Washington University Hospital

On-site supervisory role providing optimum customer service to both external and internal customers through consistent follow through, client relationship management, resolving issues immediately, excellent product delivery, while exhibiting patience and active listening skills. Must also meet contractual deliverables as outlined in SOW across multiple product lines (payroll, compliance and staffing desk). Responsible for maintaining desk procedures and day-to-day processes, designing and implementing new processes and enhance current process to strengthen efficiency and creating "Standard Operating Procedures” manual so that information is consistently updated for use at any time should back up support be required.As on-site account coordinator:*ensure distribution of open orders to management*handle fulfillment delays and drive effective turnaround times*interface with key client managers to ensure that they are receiving effective product delivery*meet deliverables outlined in scope of work*evaluate suppliers to determine if they are meeting their deliverables and implementing process improvements and in some cases, determining if the supplier relationship needs to be terminated*engage in Business Development initiatives*develop and sustain positive and professional relationships with client users

North Charleston, Sc

Support the Global Compensation (CGFS/C) and American Payroll and Pensions (APPO) divisions at the Department of State. Manage division timekeeping using Web.Tatel for 50-60 direct hire personnel. Ensure all documents are completed and signed prior to submission. Support the Managing Director of Global Compensation and Director of American Payroll. Prepare materials and conference space needed for meetings and conference calls. Assist with new employees’ on-boarding (contractor and civil service). Prepare travel orders: arrange accommodations, transportation and travel documents; prepare and submit voucher upon traveler’s return. Prepare and gather supporting documentation for W-2 corrections and letters of credit to reflect overpayments received. Generate reports from databases utilized by each division. Update customer information using CAPPS system. Support other divisions with projects as needed.

Manage multiple consortium memberships within the Ordnance Division. Deliver comprehensive member/client support. Create and maintain program databases. Maintain multiple program and member-only websites. Invoice management: process and track member dues and assessment payments, refunds and credits; proactively contact accounts with outstanding balances to ensure timely payment in accordance with program policies. Coordinate both on and off-site meetings: request for proposals, contract negotiations, planning, and event management. Process and evaluate proposals received during active solicitation cycles. Coordinate/manage team travel arrangements and expenses. Extensive knowledge of Microsoft Office

Manage an independent investment advisory firm by providing support to advisors. Some duties include: cost basis analysis, organizing and executing marketing campaigns, monitor accounts and distributions, client correspondence, create and maintain client accounts, and ensure compliant policies and procedures are upheld. Also involved in recruiting and transitioning new brokers as well as developing company policies and procedures.

Manage all media relationships and press releases; assist in agency recruitment; review and approve all ads and marketing materials; plan and execute events; provide assistance to the Director of Territorial Development.

Contributed to Account Services group and oversaw media research, creative department, promotions, and public relations in coordination with MKTG330 class at the College of Charleston.

Managed and oversaw the office; assisted in preparation of financial documents; monitored incoming calls and directed accordingly; coordinated meetings and personal schedule; assisted in organizing new Real Estate curriculum program at the College of Charleston.

Assisted in providing training to front desk representatives at 14 properties; managed and recorded accounts payable and accounts receivable; planned, organized, and executed quarterly training session; performed mystery shop calls and evaluated employee performances; prepared all end of month reports and company newsletters.

Planned and coordinated the HTMT Career Fair with the assistance of the Events Management class; communicated with all vendors; coordinated food and beverage arrangements, transportation, and room layout; managed class participation in all aspects of the events; prepared and finalized marketing and advertising materials.

Bachelor, Business Administration, Hospitality & Tourism Mgmt, Finance

Activities and Societies: Student Finance & Investment Club Students In Free Enterprise CHAT- Hospitality & Tourism CofC House.

Education record