Heather E. Titus, M.Ed Email & Phone Number

Kirkland, Wa, Us

As an Academic Advisor/Mentor, I am responsible for establishing rapport, mentoring, and motivating a bi-annual cohort of 20 students throughout their time studying in the United States of America on a scholarship provided by the United Arab Emirates (UAE) Government. This role includes conducting one-to-one student coaching sessions assessing and addressing social, psychological, and physical well-being, establishing and/or maintaining relationships with key student services offices at their institutions as well as implementing academic and social counseling programs' policies, guidelines, standards, and regulations, guiding students as they prepare for, apply/transfer to, and enroll in 4-year universities, coordinating clear plans for struggling students to bring them back on track, helping students with language and cultural adaptation, including maintaining a repository of learning resources for other students, and identifying extra-curricular activities to enhance students’ academic experience, serving as the primary point of contact for students in an emergency, maintaining students’ digital portfolios and tracking progress toward goals, attendance, engagement, behavior, and well-being, and taking detailed notes in digital system the progress of each student advisor/coach’s cohort; reporting and logging any instances of misconduct or contract breach. In addition to these tasks, I collaborate with the Team Lead and other local advisors/coaches to plan and carry out “site visits” (periodical social and educational outings for the students), and support the review and evaluation of the effectiveness of counseling/coaching programs’ performance.

I am a professional Resume Writer with 10+ years working in college/university settings, corporate companies, and government organizations - providing career and education coaching, strategic communications services, and resume and cover letter support - working with students and professionals from across the world. I offer a personalized approach using my knowledge from a variety of industries, along with a combination of styles and language to specifically fit the needs of your target job(s), so that your resume stands out and immediately captures the attention of recruiters! Learn more by visiting https://www.facebook.com/HeatherTitusResumes or https://www.fiverr.com/s/GzB5Gx2

Puget Sound

Expert in helping employees grow within manufacturing union jobs at Boeing in the Puget Sound area.

Bothell, Wa

In this role, I served as a Designated School Official (DSO) for 300+ international students to maintain and individually monitor immigration records by advising students with their academic plans, and monitoring and supporting at-risk students alongside the CARE Team to increase retention. I managed academic and immigration data using software and learning management systems to verify, track, and run student reports, identify and raise student-related issues and trends for review, update departmental metrics, and share key trends for understanding performance. I have 3+ years of experience testing and providing input for the implementation of multiple higher education solution deployments (PeopleSoft, TargetX, EAB Navigate) within a complex campus environment. I engaged in cross-campus collaboration to develop 5-6 large-scale events a year, including overseeing a budget of $10,000, and hiring, training, and supervising 4-6 employees to aid with events, volunteer participation, and front-desk coverage, to increase student satisfaction. I planed, facilitated, and ensured the success of quarterly New Student Orientation to onboard up to 60 new and transfer students, including assessing the event overall for future improvement. I developed and coordinated distribution of written and digital materials to communicate important campus programming and immigration and academic-related content to students via multiple channels, including the creation and timely execution of social media strategies.

Redmond, Wa

In this role, I served a unique student population across multiple functional areas including International Student Services, Student Life, and Conduct, including serving as a co-lead for the Equity, Diversity, and Inclusion committee. Since DigiPen Institute of Technology is relatively small with 1,300 students, the Student Affairs Office has a unique open-door policy for eight hours a day, allowing students to access the services they need to be successful. Primarily, I oversaw all student-led programming and organizations, including managing a $70,000 budget, facilitating staff volunteer trainings, hiring and advising six student employees, advising 40+ student leaders, as well as investigating conduct and Title IX complaints. I also advised 200+ students studying on an F-1 visa by maintaining records in SEVIS, providing resources necessary for academic success, and developing intercultural programming to integrate international students with the campus community. Additionally, I managed and implemented both the short-term study abroad 1-day orientations for 200+ students, and the annual 3-day New Student Orientation for 1,300+ students. Finally, once a year, I planed, designed, and taught College 101, a course where first year students acquire the skills necessary for transitioning to college, including academic and interpersonal success.

Seattle, Wa

Taught bi-weekly sanctioned alcohol awareness and prevention training, and engaged in in-depth discussions with students to ensure understanding of the Student Code of Conduct, upholding the philosophies, practices, and processes of the University

901 12Th Ave, Seattle, Wa 98122

I provided mentorship and support to students in the Albers School of Business Undergraduate Leadership class and corresponding seminar class by empowering students to discover their own leadership skills through student-led initiatives. I also provided support to the Professor by grading papers, coordinating and facilitating educational and developmental activities, and coordinating marketing materials and important updates for the corresponding Leadership course and student organization. In November 2016, I served on the selection committee to select qualified students to join the 2016-17 cohort.

1701 Broadway, Seattle, Wa 98122

I supported students through the resolution of immigration and academic problems with knowledge about processing Visas and I-20 documents, to ensure international students stay in status. In addition, I aid in supervising a team of six student workers as they process time-sensitive forms in order to schedule appointments and create official immigration documents for 1,200+ international students. This customer service position requires me to serve students as they enter the office while balancing my workload in maintaining the office's Facebook page, processing immigration documents and supervising student workers.

1000 Lenora St, Seattle, Wa 98121

A 200-hour internship where I supported both the office of Student Life and Health & Wellness by:-Creating and facilitating eight consent-based workshops that are geared towards fostering safe-spaces and reducing sexual violence on campus for 300+ students at Orientation-Planning 10+ events and executed a marketing campaign during April 2016 to support the first annual sexual assault awareness and prevention month (SAAPM) at Cornish-Supervising a student peer health promotion organization, Cornish Cares, as they created student-led programming and marketing-Updating unclear and missing policies in the official Student Interest Group Handbook, including fundraising, group-formation, and faculty advising policies

A 100-hour summer internship where I supported the Ethnic Cultural Center as a Program Assistant where I:-Redesigned the peer mentor program handbook and training to include crisis management and communication skills to support mentors and mentee relationships-Conducted research to create a working document of best practices on the intersectionality of multiple identities that ensure access and equity at UW -Presented a workshop called “Mindfulness and Self-Care Practices: How to Reduce Stress as You Transition to College” at the Office of Minority Affair and Diversity’s First Year Retreat in October, 2016

Seattle, Washington, United States

- Hard-Lines Sales Associate, cross-trained every department, and promoted to Area Manager of the Footwear Department within 2 weeks of working on-site, where I was responsible for organizing the Footwear Department, including pulling and placing items from the back room locations, and staging displays for new merchandise.- Took initiative during slow times to re-stock, or other tasks assigned by the supervisor, including independently setting planograms, sales planners, and aisle end caps on the floor.- Taught new employees proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills.- Created a personal relationship with each customer to make them feel at ease using a one-on-one approach.- Provided efficient customer service by answering calls and in-person questions about products, services, and merchandise, stock shelves, ensuring every customer left the store feeling satisfied and accomplished.- On-call for register services, where I maintained consistent accuracy of the cash register, making sure all payment transactions were correct and proficient, and processed customers purchases efficiently, ensuring accurate prices, codes and discounts and coordinating returns with the Customer Service Department.

901 15Th Street Nw Washington Dc 20005

Booz Allen Hamilton develops innovative capabilities across the full range of the Policy Lifecycle and delivers strategy and policy services in the Defense, Cyber, Security Civil, and Commercial markets. Details of client projects classified under "Secret" clearance.- Held a "Secret" U.S. Clearance, allowing access to classified information, and maintained confidentiality of all client and project details. - Wrote a 50-page Communications Strategy Report to enhance stakeholder perceptions of the client and its efforts to reduce military suicides and treat PTSD symptoms.- Created 20+ communication marketing action plans for web-based and in-person leadership training courses for over 6,000 managers and employees.- Developed monthly social media content calendars to disseminate the client’s key messages, and wrote a content sharing strategy to collaborate with 25-50 client partners.- Maintained stakeholder relations and coordinated shipments for two suicide prevention campaigns; sending 50,000+ resources to over 200 U.S. military installation events.- Managed logistics for ten client-facing workshops, including passing clearances, creating PowerPoint briefs, managing subcontracts, reserving catering, scheduling rooms, maintaining a confidential environment, and resolving technical details onsite.- Constructed a confidential intranet site to help team members organize and maintain a project from conception to completion; created project timelines, development strategy, and templates to aid in synthesizing research.- Received “Project Management: Design, Monitoring and Evaluation Certification” from Project Management for Development Organizations (PM4DEV) in December 2014.

Ithaca, Ny

Actively supported the professor by taking corrective action on college students quizzes and tests, and was available for one-on-one tutoring.

8283 Greensboro Dr, Mclean, Va 22102

- Authored report on the bilateral communications between India and China’s government and militaries, and how relations can be improved through exchanges, and presented solutions to team of ten with a presentation deck.- Managed team of interns through a project of organizing the teams intellectual capital. - Collaborated with team of six interns to analyze and solve a philanthropy case study, and presented a deck with recommended solutions in front of a partner panel.- Constructed Excel database of 400 Subject Matter Experts for client-faceting events.- Represented team at seminar on the Chinese People’s Liberation Army in Washington, DC, and wrote a memo highlighting the structural changes in the PLA, which corresponded with the teams’ client work.- Created work-breakdown structures and outlines as part of the planning process for individual and team projects.

- Assisted with the 3rd Annual March of Dimes charity golf tournament by completing necessary tasks.- Compiled and notified a list of volunteers and donation contributors to help benefit the March of Dimes to ensure the annual fundraising goal was met.- Learned how to organize a fundraiser event through an informational interview and on-site experience.

New York, New York, United States

- Promoted various venues daily through e-vites, Facebook, and e-mails campaigns.- Organized and contacted promoters about weekly events through the use of e-mail and Excel.- Responsible for identifying and casting actors for a show on ABC.- Created a blog to promote the company and upcoming events.

Responsible for typing up progress letters for patents, trademarks, and copyrights and handling time sensitive materials for both attorneys and secretaries.

Master Of Education (M.Ed.), Student Development Administration, 4.0/4.0

Bachelor Of Science, Communication, Management & Design; Sociology, 3.85/4.0

Activities and Societies: Sigma Ion Epsilon National Honor Society, Lambda Pi Eta Communication Honor Society, Student Government.

Event Management

Activities and Societies: Event Management, Human Resources, Special Event PlanningA summer internship program that provided support.