Heather Mullinix Email & Phone Number

Pasadena, Maryland

Baltimore, Maryland Area

Millersville, Md

Pasadena, Md

Working on the Sales, Inventory, Event Management Solutions Team. I am specifically part of the Consolidated Inventory Application Team within SIEMS at Corporate Headquarters.

•Acted as a rooms and function space expert for property sales and the Regional Sales Office, evaluating complex business opportunities for three major downtown properties and one airport property•Led twice weekly Business Review Meetings at two downtown and one airport property along with the Director of Sales and sales teams•Participated in Sell Strategy Meetings contributing crucial rooms and function space information •Integral part of the decision-making for the award winning number one hotel in North America for financial results in 2006 (Baltimore Marriott Waterfront)•Developed key strategy communication tools including returned space to inventory tracking, need dates calendar, group booking pace report, catering pace and sales productivity reports•Attended monthly projections meetings for the Renaissance Harborplace and BWI Airport properties, contributing to the key components for the strategy of the hotel

•Responsible for twenty-two million in revenue for the Baltimore and Suburban area hotels•Built and maintained successful relationships with thirteen directors of sales, marketing and general manager stakeholders •Successfully lead a team of eight sales managers, two event managers and three assistants•Conducted weekly sales meetings reviewing goals, solicitation and shop score results as well as event satisfaction surveys

•Produced period end sales productivity reports•Successfully sold for 13 hotels that spanned multiple price points and brands within Marriott International, Inc.•Negotiated various contract clauses specifically tailored to client needs•Easily developed rapport with clients, while responding effectively to pressure and deadlines•Learned how to evaluate business and negotiate with internal and external clients•Earned multiple 100% secret shop scores

•Researching sleeping room and function space availability for guest inquiries from all market segments for groups of ten to seventy-five sleeping rooms per night or local business of up to one hundred fifty attendees, with a focus on sales processes and on meeting customer needs•Providing sales support to multiple Marriott hotel brands within the Baltimore market including Renaissance, MHRS, Residence Inn, Courtyard, and Conference Center hotels