Heather Murphey Email & Phone Number

◁ Build and facilitate innovative remote training programs for new hires, leadership, and existing team members.◁ Facilitate customer retention training program for luxury and villa properties.◁ Create learning experiences that educate team members on the brand, customer experience, and culture.◁ Design, develop, and implement enablement resources to enhance self and career development. ◁ Create eLearning courses for deployment on LMS.◁ Measure team member training program effectiveness by data driven learning analytics metrics.

County Dublin, Ireland

◁ Developed learning activities and created visual aids for virtual instructor-led trainings.◁ Prepared 1-on-1 online full immersion English language and content classes.◁ Worked with children ages 3 to 15 to develop English speaking, reading, and writing skills.

Burlingame, Ca

◁ Managed LMS content and reporting for Customer Service. ◁ Lead advanced training to enhance the guest experience in VIP Airport Lounge.◁ Onboarded, trained, and managed over 2,100 new teammates.◁ Trained and developed teammates in every Airport Guest Services department.◁ Led company-wide onboarding programs. ◁ Completely redesigned training programs.◁ Built and implemented facilitator guides and training programs.◁ Facilitated new hire orientation for over 100 teammates at one time.◁ Led, coached, and mentored new hires to become award winning teammates.◁ Facilitated train-the-trainer courses.◁ Worked with business partners and built specific training programs to fulfill their individual needs.◁ Provided ongoing training data analysis for Learning and Development team. ◁ Created online courses for deployment on LMS.

San Diego And San Jose, Ca

◁ Performed trainings through the LMS.◁ Performed front line customer service duties.◁ Operational oversight on teammates including coaching, mentoring, and customer service training. ◁ Scheduled and assigned over 30 teammates to various operational positions. ◁ Assisted recruitment, selection and training of new hire leads. ◁ Certified Ground Security and Complaint Resolution Coordinator.◁ Monitored Business Partner quality and service.