Heather Gonzalez Email & Phone Number

Gulf Shores, AL, US

Greenville, North Carolina, United States

• Deliver food service in a knowledgeable and friendly manner, even in fast-paced environments.
• Utilize marketing and selling techniques to upsell daily food and drink specials that were appealing to customers, resulting in a 20% increase in average check size
• Manage closing duties as well as other restaurant maintenance
• Maintain an exceptional track record with the fewest customer complaints, achieving a 98% customer satisfaction rate

Greenville, North Carolina, United States

• Collaborate with a team of 8 staff members to provide quality dining service to over 100 senior living residents per night
• Skilled in resolving resident/employee complaints on the spot while working in a busy environment, resulting in increased customer satisfaction
• Trained 15+ new employees on restaurants policies and job duties, demonstrating leadership and communication skills
• Memorized the names and preferred orders of nearly 150 residents
• Gained valuable insight into compassionate care for dementia patients at the facility, learning how to interact with them respectfully and empathetically