Led, motivated and inspired organization of over 300 associates across four geographic hubs to deliver exceptional commercial servicing experiences. Drove deep customer relationships and loyalty through consistent and efficient customer service practices.• Oversaw and transformed the Know Your Customer (KYC) function through use of ‘real’ time self-service dashboards, ensuring compliance with AML (Anti-Money Laundering) regulations and improving associate engagement.• Directed Commercial Bank engagement in enterprise AML exam and managed internal audits to constructive outcomes. • Partnered with analysts, technology, and digital leaders to influence and implement strategic visions for key product offering and customer-facing procedures.• Managed end-to-end operational onboarding, activation, fulfillment, and servicing, supporting Treasury Management.• Ensured key operational, risk and customer performance metrics were met, sustaining high standards of service.

Functioned as operational leader driving strategic change across a division with 800 employees and $160M in annual expenses. Served as Risk Advisor to Head of Commercial Bank Operations envisioning and implementing the future of work model and core operational improvements. • Designed and executed large-scale operational transformation, migrating employees to four strategically selected hubs with rich talent pipelines, achieving significant cost savings.• Enhanced credibility with internal stakeholders and external regulators through improved data accessibility and accuracy of Key Performance Indicators.• Created rigorous documentation, governance and reporting frameworks and influenced cross-functional adoption.• Led the consolidation and standardization of reporting processes reducing quarterly reporting turnaround by three weeks. • Chaired monthly risk and control forums, driving consensus across stakeholders on recommended corrective actions.

Served as CFO for three commercial banking leaders, managing $400M in direct operating expenses. Transformed finance into a strategic advisory partner and facilitated long-term roadmaps for profitability and client retention. • Purposefully shaped contracts and produced $1M in savings from decreased service model customization. • Successfully divested Wealth and Asset Management business, achieving strategic objectives within established timelines and budgets. • Improved overall agility in pricing commercial deposits.

Led a global team of 40+ on-shore and off-shore resources, processing $7B in annual spending in support of 25K users. • Improved overall operating performance and enhanced procedural compliance.• Implemented new supplier management platform, improving automation and decreasing call volume at least 20%. • Oversaw compliance with third-party management standards for six enterprise vendors totaling $16M in annual spending.

Directed 20 project managers and business analysts in completion of 30 projects per year with combined cost of up to $100M across multiple lines of business. Moved from Waterfall to Agile, accelerating the pace of project delivery and increasing capacity at least twofold. • Led due-diligence investigations from the finance perspective and managed process through integration of systems, platforms, and personnel. • Successfully replaced most of company’s financial infrastructure, including implementation of PeopleSoft and Oracle. Impacted general ledger, A/P, T&E, consolidation, and procurement in four countries with 12 currencies and over 1K users.

Provided central oversight for enterprise-wide Sarbanes-Oxley (SOX) control program and monitored compliance. Migrated from off-shore to domestic outsourced workforce. Routinely prepared and presented consolidated reporting and testing of 300 SOX controls in coordination with external auditors to Board of Directors.

Oversaw project teams in replacement of core infrastructure from RFP and vendor selection to testing and deployment.

Directed monthly general ledger close ($100B) and consolidation process. Designed and implemented accounting systems for acquisitions and international joint ventures.