Heather Nowakowski Email & Phone Number

Manage relationships between the Office of the President and Georgetown University, MedStar Corporate, hospital executives and physician leadership. Develop and execute fiscal plans and budgets for hospital administration and the President’s strategic programs. Hold Assistant Secretary Appointment on the Board of Directors. Collaborate with legal, risk management, patient advocacy and quality improvement on patient grievances and incident resolution. Supervise executive-level support staff to include performance management. Department identified as “best practice” in employee satisfaction survey in Retaining Skilled and Talented Staff and Departmental Communication dimensions.

Partnered with Emergency Department staff, physicians, patients, families and other departments to provide superior patient care and services. Directed the professional billing operations including establishing and maintaining procedures for charge submission, front end collections, and insurance authorizations. Monitored and reported to the Chief of Service compliance with budget throughout fiscal year and initiated all operational and capital budget purchases for the department to include capital resource identification and business plan submissions. Supported the academic role and responsibilities of the department as it related to academic appointments, grant proposals and research, residency coordination and medical student education. Member of the Emergency Preparedness Committee. Implemented a hospital-wide deployment of a clinical informatics system in concert with the Chief of Service. This included disseminating the application, coordinating staff ID process, training, and working on key data transmission projects and operational applications.