Heather Owsiacki Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Iterable is a cross-channel marketing platform that powers unified customer experiences and empowers you to create, optimize and measure every interaction across the entire customer journey.

San Francisco, California, United States

- Develop an understanding of the customer’s strategic business needs and prescribe solutions to meet those needs.- Directly handled and resolved complex or escalated client issues, serving as a voice of the customer by translating feedback back to the appropriate cross-functional teams.- Develop long-term strategies for how to effectively utilize, improve.

San Francisco, California, United States

- Led a team of both remote and in-office employees to help enterprise customers integrate, launch & mature, properly managing the existing customer lifecycle.- Enabled necessary engagement activities for customers such as customer trainings and EBRs (Executive Business Reviews) to ensure adoption, growth, and operational success.- Primary liaison with and.

San Francisco, California, United States

- Built senior client relationships and owned onboarding & adoption process for clients and partners during the Boomtrain/Zeta company acquisition.- Facilitated engaging customer focused activities across various departments to better understand client needs and business objectives to not only meet them but enable them.- Identified various account risks.

San Francisco, California, United States

- Responsible for building a high value, consultative relationship with 10-20 named mid-market and enterprise accounts, evangelizing the company’s product offering and training customers on how to use it.- Promoted within five months to Manager position for effectively utilizing excellent client needs analysis skills and executing leadership within the.

San Francisco, California, United States

- Managed a $1.6M quota through the combination of both inbound and outbound consultative sales and business development activities.- Worked with the product, marketing, and executive teams in order to identify partnership opportunities, assist clients in product implementation, evaluate effectiveness of current products, and support deal execution..

San Francisco, California, United States

- Responsible for piloting new initiatives and business agreements in the San Francisco and LA market and evaluating their impact.- Secured long-term profitability for the office by developing titles, identifying key markets for client prospects, generating sales, and recruiting, training, and development of new and existing employees.- Successfully.

Vancouver, British Columbia, Canada

- Produced 6-8 omnichannel campaigns per year while leading cross-functional product, editorial, and marketing teams.- Successfully conceptualized and executed a vision and financial plan for each campaign.- Developed & maintained client relationships; liaised with industry experts, developed editorial ideas, and executed project timelines.- Hand-picked.

Vancouver, British Columbia, Canada

- Managed the sales, editorial, design, and logistical elements of a project in proactive and time-efficient manner.- Inducted into the company Allstar Club in August 2012 for outstanding work as a Project Manager.