Managed demand generation campaigns to solicit event registration and maximize attendance.

Supported business unit with all marketing needs including writing, revising and distributing marketing collateral, creating sales presentations, developing marketing campaigns, and supporting event marketing team with planning and organizing external events and promotional activities in connection product marketing.

Began as a reservations representative booking American Airlines domestic travel. Quickly moved into the Domestic, then International Tariff department where I processed complex U.S. and International ticket changes in accordance with Tariff law and resolved high-level issues by acting as a liaison between customers, ticket agents,and travel agents. Member of team who manned an emergency phone line immediately after AA Flight 965 crashed in Columbia.