Heather Perigo Email & Phone Number

Twinsburg, Ohio, United States

Aurora, Ohio

Middlefield, Ohio, United States

Supervisor call center representatives by monitoring their calls, helping them to find correct information and assisting with challenges.

Manage commercial accounts assisting with billing for Tru Green lawn care. Answer questions from commercial customers concerning billing and scheduling of their lawn care treatmentsHandle reports to track accounts receivableAssist in collecting past due balances and take payments by phone and process checks through the mailContact customers to arrange for appointments to drive new sales

Manage small call center for a meeting and event planning company. Communicate with team managers to ensure quality service provided and provide on going coaching and training for Twinsburg location and other Experient call centers.Handle escalated calls when needed Track call volume through daily and monthly reportsForecast and budget for future high volume times and hire staff as neededIncreased the number of calls per agent taken approximately 25% decreasing staffing… Show more Manage small call center for a meeting and event planning company. Communicate with team managers to ensure quality service provided and provide on going coaching and training for Twinsburg location and other Experient call centers.Handle escalated calls when needed Track call volume through daily and monthly reportsForecast and budget for future high volume times and hire staff as neededIncreased the number of calls per agent taken approximately 25% decreasing staffing needsTrack conference specific calls and problems as requested by clientsAssist with data entry during high volumeMonitor calls on a regular basis to ensure quality and decrease call timeComplete mid year and end of the year reviewsHandle financial data such as credit card charging and received check batches for registration paymentsOrder office supplies and handle building maintenance issues Show less

Part time cashier that assisted with stocking when needed.

Managed a customer service team and handled customer complaints. Processed fulfillment orders, backorders and invoices daily.Created report to track daily call volume and possible revenueDecreased time from order entry to shipping by 25% working with warehouse manager to create a more efficient system.Completed annual reviews

Hired and trained seasonal narrator staff of 35 employees.Developed training manual for seasonal staff including video of training. Able to reduce required training time by 25%Increased returning seasonal employee rate by 10% by improving morale through team building activities

Presented marine animal information to schools in a six state area as part of education outreach program. Conducted overnight sleepover program. Assisted secretary with various office duties.

Presented marine animal information to park guests. Evaluated seasonal staff to guarantee quality of presentations. Communicated new information through department memos.

Worked weekend program for school-age groups at a children's science museum. Responsible for organizing program supplies, training new employees, evaluating employee performance, and interacting with program guests.Worked as part of a team to plan new format during building and program relocation. Able to house children overnight and eliminate busing them to another location at nightDeveloped more efficient ways to use space designated for overnight use. Reduced set-up time and staffing… Show more Worked weekend program for school-age groups at a children's science museum. Responsible for organizing program supplies, training new employees, evaluating employee performance, and interacting with program guests.Worked as part of a team to plan new format during building and program relocation. Able to house children overnight and eliminate busing them to another location at nightDeveloped more efficient ways to use space designated for overnight use. Reduced set-up time and staffing needs by 10% Show less

Bachelors, Communications

Bachelor Of Science, Communication