Heather Peters Email & Phone Number

West Jordan, UT, US

Remote

• Resolved problems for customers within the departmental 24-hour time service standard to ensuresuccessful contracting in a timely manner
• Highly organized that allowed efficient multi-tasking to accurately responded to email, phone inquiriesand written correspondence which ensured departmental time service goals were met
• Utilized my excellent computer skills to meet daily production goals of all communications received theprevious business day were done by end of business the next business day without incurring overtime

Omaha, Nebraska, United States

• Accurately reviewed processed claims to ensure correct member benefits were applied and providernationwide billing standards were enforced to maintain consistency and accuracy within 3% error rate.
• Provided detailed constructive feedback to the claim auditor to assist them to improve quality benefitsadjudication according to contract limitations