I lead strategic global HR communications with a particular focus on helping our people: grow their career through robust L&D and leadership effectiveness programs; be well through benefits that support individuals and their families; engage with colleagues and the community through ESG programs; drive an equitable culture through DEI learning and experiences; and invite their networks to consider the many opportunities within our growing business.

Supporting HR, DEI, CSR and Real Estate and Workforce Planning business objectives through targeted communications strategy, execution and iterative review. Day-to-day management of engagement messaging for offices globally. Special project: built a targeted communications strategy for India businesses and responsible for continued management and fine tuning.

Driving behavioral change for large internal audiences through strategic change communication and an agile approach to improvement. Empowering global teams by providing templates and tools and training non-communicators on best practice and Gartner standards. Providing crisis communication counsel and support to the global team.

Offering consultative, research-based advice and objective-focused communication strategy, frameworks and execution through digital engagement and off-line communication.Key achievements:• Positioned international association to increase stakeholder engagement through new Strategic Digital Framework informed by qualitative & quantitative research and audits of existing communication tools, voice and frequency.• Crafted executive communications to support implementation of a new performance management system, incorporating a familiar iterative software process flow for a healthcare tech business looking to scale.• Project managed new website and online revenue pipeline, providing user experience framework, all copywriting services, imagery selection and managing ad agency design and build.• Increased a firm’s brand awareness through collateral including brochures, web content, video.• Re-vitalized member and community engagement through reinvigorated brand, communication channels and messaging.• Drove community engagement through a new local campaign website and targeted messaging to help them win!

Served as Communications Manager to establish new internal and external branding and create all resulting communication material, increasing member engagement and retention, public participation, and donations. Advised Executive Director on communications-related initiatives to ensure internal perspectives were considered. Sole responsibility for content writing, graphic design, and image selection/creation for: association website, social media, PR, print material (brochures, flyers, invitations, etc.). Worked as an in-house agency for diverse groups.Key achievements:• Successfully project managed and implemented new communication strategy and external and internal rebrand.• Project managed new website including layout, functionality, content creation, image selection and promotion. Established internal procedures for use and trained staff to standard.• Worked with internal clients to design and create material for all member and external programs. • Designed and created sales kits and websites material for new line of products.• Managed change communication for several key program transitions.• Project managed and handled communication for annual showcase of classes and events.

Promoted to focus solely on the development and execution of internal communication strategies for this S&P 500 Index-listed business. Designed and drove calendars of corporate messaging, monthly company meetings, intranet news, website design and messages and presentations for senior executives. Additionally developed and managed employee benefits material and campaigns.Key achievements:• Implemented global employer brand, after adjusting for the UK, establishing a consistent feel.• Managed CEO Town Halls across 10 locations, linking staff efforts to the new business strategy.• Created and implemented communication plan for employee surveys, improving participation.• Created integrated internal communications campaign to launch a new database, offering a consistent visual platform for communication and training material.

Hired to create and manage internal communications for the region of this S&P 500 Index-listed business, adjust corporate material for local markets, and work as an internal agency, handling all marketing and PR activities of three distinct consulting teams. Key achievements:• Worked with employees to adjust UX design and populate the intranet, making it a “go to” place for standards and news.• Wrote or re-wrote all intranet pages to align voice and positioning with business strategy.• Created and implemented employee benefits campaign, increasing awareness of options.• Redesigned and acted as editor for new employee induction folder and material, creating a professional first impression.• Created brand awareness collateral for employees and led training for support staff across the region, improving adherence to Hudson brand standards.• Established and further developed industry media relations to position management as experts.

Promoted to manage both internal communications and corporate marketing for the Asian region of this S&P 500 Index-listed business, increase consistency and communication between regional staff, and advise senior managers on communication issues. Key achievements:• Created CEO monthly newsletter for employees, increasing transparency and highlighting employee initiatives.• Interviewed and wrote personal stories to introduce new managers and reinforce Hudson values.• Project managed new Asia-wide Intranet launch, creating a central place for standards and news.• Project managed quarterly Job Index Survey (Hudson Report) communications strategy: created report content, handled layout of multiple brochures, oversaw media relations, assisted CEO with interviews and presentations.• Created internal communication plans and content for employee surveys, improving participation.• Created training material and led training of employees, increasing database adoption.• Project managed two Asia-wide internal and external rebrands – Morgan & Banks to TMP Worldwide eResourcing, and TMP Worldwide eResourcing to Hudson.• Project managed operational set-up and new employee training for four new offices (Korea, Malaysia, Shanghai and Beijing), ensuring new businesses followed brand and operational standards.

Promoted to run regional internal communications, manage the Hong Kong Office Manager and provide regional support to Office Managers in Singapore & Japan, as well as other offices as they were opened. Reporting to the Asia CFO.Achievements: • Developed and ran communications and training with the Asia Regional Director to open the Korea, Taiwan and Beijing offices.• Developed and ran communication and training for ResMan (database) implementation for new Korea, Taiwan and Beijing offices,• Created and implemented training of another to be able to open offices on their own. • Project managed the first Asia Conference in Thailand for all staff and organized management conferences when held in Hong Kong.• Organized Client events, maintaining client engagement.• Received annual Hudson Award for Support.(Previously branded as Morgan & Banks)

Reporting to the Asia Regional Director, responsibilities included internal communications, office management, training coordination, creation of training material and facilitation of particular subjects (HR practices, systems and processes focus), and management of approximately 15 administrative staff, as well as assisting the Japan and Singapore Office Managers.Achievements: • Introduced Contracting processes into Hong Kong • Streamlined induction and training practices• Created ResMan (recruitment database) training sessions and manual for the offices; co-trained all staff in Hong Kong on this implementation.(Previously branded as Morgan & Banks)

Reporting to the Singapore Director, responsibilities included internal communications, office management, training coordination, creation of training material and facilitation of particular subjects (primarily systems and processes focus), on site IT support, and management of approximately 10 administrative staff.Achievements: • Introduced HRC (Human Resource Consulting) processes into Singapore, expanding product line. • Streamlined induction and training practices for the office, increasing effectiveness for new hires.(Previously branded as Morgan & Banks)

Reporting to the General Manager, responsibilities included:• Managed 10 operational departments with 80 staff and one manager for newly opened 56 suite resort and country club. • Prepared & accountable for budgets for all above departments • Improved service levels and thus customer experienceAchievements: • Opened Gift Boutique, Aromatherapy Spa and staff break room. • Created rooms division and HR related documentation, policies & procedures for the resort. • Sourced and arranged shipment of most purchases for department operations incl. printed materials, operating supplies, FF&E, and décor for previously unfinished areas• Worked with the GM regarding HR issues such as interviewing, hiring both contract and local workers, policies and procedures, safety (OSHA) issues, and rewriting the employee manual. • Responsible for resort when GM and Owner’s Representative were off island.

Aug 94 – May 95: Front Office Manager• Managed 24/7 guest relations and front desk operations• Conducted and managed training of staff• Managed budget and expensesMay 93 – July 94: Room Reservations Manager • Managed operations including two room reservations agentsFeb 92 – Apr 93: Assistant Marketing Manager• Analyzed guest tracking metrics• Managed campaigns promoting other Hyatt resorts• Sales support at Travel Show events