Specialized in an integrated CX approach utilizing our XI, ReviewTrackers, and Wootric platforms to empower my customers to activate and understand every byte of structured and unstructured data for richer insights

• Successfully managed a portfolio of 60+ enterprise and mid-market customers internationally, achieving a customer retention rate of 90% through building strong relationships, understanding their industry and needs, and working with internal teams to find solutions to issues or bottlenecks in the product.• Generated over $200K in additional revenue by identifying and executing up-sell and expansion opportunities, keeping track of new client-valuable products, and collaborating with internal teams to drive process improvements and ensure a positive customer experience.• Spearheaded various projects, including offering Executive Business Reviews (EBRs) aimed toward C-Suite executives, which led to an increase in customer retention and expansion. Additionally, led the creation of an online knowledge base, resulting in a 10% increase in customer adoption and serving as a go-to product expert for the CSM team, allowing more seamless relationships between clients and the team.

• Cultivated relationships with customers, toured potential members, and expanded existing customer memberships, resulting in a high customer retention rate. Analyzed customer feedback and made data-driven decisions to improve customer experience.• Increased tours and memberships: Analyzed customer satisfaction and experience, managed multiple projects, and brought engaging networking events and programs to the space, resulting in an increase in tours and memberships.• Managed various IT projects: Ensured a frictionless customer experience by understanding internet networking, access points, and working with high-level engineers to address connectivity issues. Participated in a guerilla marketing campaign to creatively draw in more members throughout Chicago.