Heather Probst

Heather Probst Email and Phone Number

An accomplished leader with rich experience in customer success focused on innovation and growth | Remote Employment | @ VENDTECH INTERNATIONAL INC.
miami, florida, united states
Heather Probst's Location
Bethlehem, Georgia, United States, United States
About Heather Probst

“If you can't fly then run, if you can't run then walk, if you can't walk then crawl, but whatever you do you have to keep moving forward.” ― Martin Luther King Jr. With willingness to go last mile overcoming challenges, I am a competent professional with 10+ years of experience in building and sustaining trusted relationships with sales associates and customers and managing key accounts for maximum impact and effectiveness. My amazing journey started as a Customer Service assistant for an Independent Agent with “Northwestern Mutual”. My career advanced into a fast-paced start-up with DigiPro Media. Then, to develop my career goals further, I transitioned to a Global Lighting and Technology Corporation - Acuity Brands. Over the next 6 years I deepened my skills in Customer Excellence, Project Management, and Marketing. In high stakes positions, I strategically contributed to identifying customer base, enhancing customer experience, and building rapport to ensure profitable operations. I also earned recognition for quick turnaround in communicating with customers on a regular basis to understand needs and gather feedback on products and services. I am a self-starter, driven by my belief in my ability to lead and deliver organization goals. I continuously strive to practice towards perfection, while working on my strengths.

Heather Probst's Current Company Details
VENDTECH INTERNATIONAL INC.

Vendtech International Inc.

View
An accomplished leader with rich experience in customer success focused on innovation and growth | Remote Employment |
miami, florida, united states
Employees:
1
Heather Probst Work Experience Details
  • Vendtech International Inc.
    Locating Program Coordinator
    Vendtech International Inc. May 2024 - Present
    United States
  • The Travel Corporation
    Service Agent
    The Travel Corporation Feb 2023 - May 2024
    United States
  • Acuity Brands
    Marketing Specialist, Distributor Marketing And Digital Retail
    Acuity Brands Jun 2021 - Jun 2022
    Atlanta, Georgia, United States
    Supported (20) Regional Sales managers to drive sales across the US. Created and provide relevant content to engage with our customers and to produce tools and assets to enable our sales team to generate sales and create demand. Cross-functional collaboration between sales, product marketing, creative, agency representatives and the distributors. • Boosted marketing metrics by raising engagement delivery from 96% to 98% and open rate from 36% to 38.03%. Managed bi-monthly product campaign reviews to support KPI’s.
  • Acuity Brands
    Claims, Customer Support, Account Management
    Acuity Brands Mar 2019 - Jun 2021
    Conyers, Georgia, United States
    Provided oversight to (7) direct reports for mapping client requirements and implementing processes aligned to said requirements. Maintain effective relationships with customers to achieve satisfaction. Continually developed a culture that thrived on teamwork, accountability, and continuous improvement.● Significantly enhanced Customer Satisfaction by increased productivity from 78% to 99.4%.
  • Acuity Brands
    Operations Specialist – Sales, Customer Support, Project Management
    Acuity Brands May 2016 - Jan 2019
    Georgia
    Managed (10) individual agencies who supported National Accounts like Amazon, Target, Lowes, and HomeDepot.com. This was done through CRM order fulfillment, post-sales support, and reporting. Analyzed root causes to suggest corrective actions on escalated issues driven by KPI metrics. (Resolved Mexico, US, and Canada delivery issues) ● KPIs - Improved the customer satisfaction metrics by multiplying the QTD vs FCST% by 4.4%.
  • Digipromedia Llc
    Customer Success Manager And Sales Support
    Digipromedia Llc Aug 2013 - Jan 2016
    Remote
    This start-up offers SaaS applications as a service to C-Suite Execs and owners for airports, municipalities, and small businesses. I supported Sales to identify customer targets, onboard the customer, and manage the account post sales.
  • Converge Applications
    Regional Sales Manager
    Converge Applications Mar 2013 - Sep 2015
    Remote
  • Northwestern Mutual
    Customer Service Sales Specialist
    Northwestern Mutual Feb 2011 - Aug 2013
    Primary Responsibilities: Customer Service, Sales Support, and Scheduler. Identified key customer targets and developed a lead generation strategy. Growth Metrics: Increased revenue stream with average signed new/upgraded policy contracts per quarter, with total written premiums of $10K.
  • Bowen Family Homes
    Design Studio Assistant And Corporate Office
    Bowen Family Homes Jan 2003 - Jan 2007
    Duluth, Georgia

Frequently Asked Questions about Heather Probst

What company does Heather Probst work for?

Heather Probst works for Vendtech International Inc.

What is Heather Probst's role at the current company?

Heather Probst's current role is An accomplished leader with rich experience in customer success focused on innovation and growth | Remote Employment |.

Not the Heather Probst you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.