Heather Probst Email and Phone Number
“If you can't fly then run, if you can't run then walk, if you can't walk then crawl, but whatever you do you have to keep moving forward.” ― Martin Luther King Jr. With willingness to go last mile overcoming challenges, I am a competent professional with 10+ years of experience in building and sustaining trusted relationships with sales associates and customers and managing key accounts for maximum impact and effectiveness. My amazing journey started as a Customer Service assistant for an Independent Agent with “Northwestern Mutual”. My career advanced into a fast-paced start-up with DigiPro Media. Then, to develop my career goals further, I transitioned to a Global Lighting and Technology Corporation - Acuity Brands. Over the next 6 years I deepened my skills in Customer Excellence, Project Management, and Marketing. In high stakes positions, I strategically contributed to identifying customer base, enhancing customer experience, and building rapport to ensure profitable operations. I also earned recognition for quick turnaround in communicating with customers on a regular basis to understand needs and gather feedback on products and services. I am a self-starter, driven by my belief in my ability to lead and deliver organization goals. I continuously strive to practice towards perfection, while working on my strengths.
Vendtech International Inc.
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Locating Program CoordinatorVendtech International Inc. May 2024 - PresentUnited States -
Service AgentThe Travel Corporation Feb 2023 - May 2024United States -
Marketing Specialist, Distributor Marketing And Digital RetailAcuity Brands Jun 2021 - Jun 2022Atlanta, Georgia, United StatesSupported (20) Regional Sales managers to drive sales across the US. Created and provide relevant content to engage with our customers and to produce tools and assets to enable our sales team to generate sales and create demand. Cross-functional collaboration between sales, product marketing, creative, agency representatives and the distributors. • Boosted marketing metrics by raising engagement delivery from 96% to 98% and open rate from 36% to 38.03%. Managed bi-monthly product campaign reviews to support KPI’s. -
Claims, Customer Support, Account ManagementAcuity Brands Mar 2019 - Jun 2021Conyers, Georgia, United StatesProvided oversight to (7) direct reports for mapping client requirements and implementing processes aligned to said requirements. Maintain effective relationships with customers to achieve satisfaction. Continually developed a culture that thrived on teamwork, accountability, and continuous improvement.● Significantly enhanced Customer Satisfaction by increased productivity from 78% to 99.4%. -
Operations Specialist – Sales, Customer Support, Project ManagementAcuity Brands May 2016 - Jan 2019GeorgiaManaged (10) individual agencies who supported National Accounts like Amazon, Target, Lowes, and HomeDepot.com. This was done through CRM order fulfillment, post-sales support, and reporting. Analyzed root causes to suggest corrective actions on escalated issues driven by KPI metrics. (Resolved Mexico, US, and Canada delivery issues) ● KPIs - Improved the customer satisfaction metrics by multiplying the QTD vs FCST% by 4.4%. -
Customer Success Manager And Sales SupportDigipromedia Llc Aug 2013 - Jan 2016RemoteThis start-up offers SaaS applications as a service to C-Suite Execs and owners for airports, municipalities, and small businesses. I supported Sales to identify customer targets, onboard the customer, and manage the account post sales. -
Regional Sales ManagerConverge Applications Mar 2013 - Sep 2015Remote -
Customer Service Sales SpecialistNorthwestern Mutual Feb 2011 - Aug 2013Primary Responsibilities: Customer Service, Sales Support, and Scheduler. Identified key customer targets and developed a lead generation strategy. Growth Metrics: Increased revenue stream with average signed new/upgraded policy contracts per quarter, with total written premiums of $10K.
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Design Studio Assistant And Corporate OfficeBowen Family Homes Jan 2003 - Jan 2007Duluth, Georgia
Frequently Asked Questions about Heather Probst
What company does Heather Probst work for?
Heather Probst works for Vendtech International Inc.
What is Heather Probst's role at the current company?
Heather Probst's current role is An accomplished leader with rich experience in customer success focused on innovation and growth | Remote Employment |.
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