Heather Lawson Proffitt Email & Phone Number

Chattanooga, TN, US

I am responsible for overseeing our company's employee training and development program. We identify training needs for the organization, supervising trainee's work, and developing effective employee training programs.⦁ Create training schedules for all Trainees.⦁ Train all new hires on company policies and procedures as well as several different lines of.

⦁ Answering incoming calls, e-mail, and messages from customers⦁ Researching solutions, reviewing options and troubleshooting issues⦁ Update billing information along with personal information⦁ Activating contracts, processing change requests to accounts, follow-up on past due payments⦁ Documenting information into a client system to track customer.

Chattanooga, Tennessee, United States

⦁ Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.⦁ Professionally handle incoming telephone calls. (400-500 per day)⦁ Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing.

Chattanooga, Tennessee, United States

⦁ Handled intake of new contract. ⦁ Professionally handle incoming telephone calls.⦁ Data Entry mastering the software systems. (Trisource, TSYS, Outlook, Elevate, Excel, Word, USAePay)⦁ Contract negotiation for new and existing customers.

Chattanooga, Tennessee, United States

⦁ Handled intake of new claim. ⦁ Professionally handle incoming telephone calls.⦁ Handle claim inquiries and benefit questions.⦁ Full knowledge of HIPPA, FMLA, State Leave Laws, and Labor Laws.⦁ Performed quality assurance on claim decisions.⦁ Handled the review of medical records.

Chattanooga, Tennessee, United States

⦁ Handle billing inquiries and customer follow-ups.⦁ Handle account credits and adjustments.⦁ Implement sales strategies to up sell existing customers.⦁ Mentor new hires with critical thinking strategies.⦁ Professionally handle incoming telephone calls.

Chattanooga, Tennessee, United States

⦁ Handled intake of new claims of self-insured/fully insured claims. ⦁ Full knowledge of HIPPA, FMLA, State Leave Laws, and Labor Laws.⦁ Performed quality assurance on claim decisions.⦁ Member of the Consumerism Project, was responsible for the rewriting of all corporate correspondence.⦁ Handled the review of medical records.⦁ Respond to multiple emails a.