Heather Queen Email and Phone Number

EA to the Head of Infrastructure, Lead Admin to 60+ beyond talented EAs and AAs and curator of carefully bespoke events.

Office, Project, Travel, IT and Event Manager Extraordinaire

• Supported two high level executives and demonstrated excellent organizational skills, time management and creativity in day to day tasks associated with retained level searches• Managed complicated professional and personal calendars, meetings, and calls in multiple time zones via Outlook• Interfaced with clients, high-level executives, project teams, candidates, and internal teams on a frequent basis • Full calendar ownership of my two executives• Screened and answered calls, emails, and correspondence with professionalism and in a timely manner• On behalf of the executives, updated and tracked delegated tasks to ensure progress to deadlines• Worked with an applicant tracking system, generated reports and performed basic data analysis in Microsoft Excel• Searched for and engaged passive candidates through the use of LinkedIn and alternative search techniques• Created PowerPoint presentations and Excel reports• Performed Personal Assistant duties as needed: errands, dry cleaning, household assistance, etc.• Accessible 24/7 via iPhone

• Scheduled and arranged travel and deliveries for installations according to a fixed deadline; heavily pertaining to the completion of 10,000+sqft residences• Collaborated with design teams and clients to provide timeline, budgets and creative interior design concepts and solutions for high end residential projects• Corresponded extensively between vendors and high profile clients exercising a high degree of discretion • Resolved conflicts and reviewed solutions of contractors and design teams related to on-site issues, unforeseen conditions and changes, including negotiation with code officials where applicable• Utilized comparative project reviews over ranges of related and existing projects to develop and maximize re-utilization of information and team efficiency• Created conceptual sketches to convey custom designed pieces of furniture, light fixtures, or architectural details

• Provided administrative support to the CEO and President to assist in heavy scheduling of travel (both domestic and international) and meetings, drafting of letters, marketing projects and general organization• Presented a professional, welcoming first contact to all clients, vendors, board members, staff, and media– by phone, in person, and email• Arranged events of all sizes, including- client and vendor meetings, inter-company parties, volunteer activities, dinners and off-site meetings and large scale parties for multiple book signings• Used judgment to prioritize urgent vs. non-urgent meetings and calls • Operated the company’s multifaceted 30+ phone system to screen and transfer calls and relay messages in a timely manner to the design team, CEO and President• Responsible for maintaining well stocked office and kitchen supplies as well as upkeep of the kitchen, copy room and library• Involved in various projects, such as the design and launch of the company’s new website and submissions to multiple editorials such as Architectural Digest • Accessible 24/7 via iPhone

• Reported to the Owner and President to assist in administrative and personal tasks mainly including scheduling of travel, daily meetings and screening phone calls• Managed the company’s calendar which included client meetings, project deadlines, shipping and delivery dates• Researched, learned and integrated a new pricing system to ensure no loss of profits as well as created a processing standard for every order• Maintained company invoices and purchase orders in QuickBooks

▪ Maintained the owner’s calendar of appointments, client meetings, and framing deadlines▪ Rotated work on the sales floor, designed the layout for art shows, and organized back-stock of photos and prints▪ Responsible as sales representative, answering phones, and assisting customers with sales and questions pertaining to the gallery and framing

▪ Lead the group in coming up with, and creating new projects to keep the store looking fresh, festive, and original to any other store

Responsible for the care and training upkeep for client's dogsPrepared the facility for use through the day and shutdown at night- involving heavy cleaning Prepared meals and medication for dogs staying extended periodsAnswered client questions and concerns regarding training classes, daycare, boarding, customer packages