Heather Ray Email & Phone Number

Modesto, CA, US

Walnut Creek, California, United States

As a Sales Operations & Enablement Senior Manager, I excel in orchestrating seamless events, coordinating logistics, and managing diverse programs. In addition, I provide dedicated support to the Chief Revenue Officer (CRO) of Verizon Business, overseeing all aspects of employee engagement and events. I am committed to driving organizational success.

Walnut Creek, California, United States

Plan all meetings & events for Aparna Kurjekar, CRO of Verizon Business Markets & SaaS organization.

Modesto, California, United States

• March 2021 hired onto a newly formed team supporting the strategic and core operations groups. Currently support the VP of Strategic Operations, a Director of Channel Management, and a Director of Operations Support..
• Helped develop and change Express store training content to move to a 100% virtual model. 1 of 4 trainers nationwide for this project. Constantly improving this program for the participants and implementing feedback.
• Interested in promoting a healthy and diverse workplace so volunteered to get certified to teach Conscious Inclusion & Anti-Racism.
• Retail Support for Digital Onboarding (RSDO): Trained the team that made outbound calls for all of the customers requesting post sale assistance in the Mountain West area. Partnered extremely well with the General.
• 2019 Next Gen lead for Northern and Central California.ACHIEVEMENTS:
• August 2020 Recognized as L&D Employee of the Month for work to help implement feedback into the Express Store at home training. Worked with the design team and Express Store training team to innovate the content.

San Jose, California

• Provide ongoing business process support to Pacific Market Retail stores on all merchandise, facilities, compliance, communications, operations reporting, systems, and sales policies.
• Your Voice Matters Wave 4 participant
• Google Guide for G-Suite 2017
• Trialed cellular service without CDMA and reported issues as in various areas.
• Created a security template that was shared on Pacific Market Manager To-Do List.
• Discovered a critical error during 2nd night of SAP Conversions. Worked with HQ and Pacific Market SAP team to troubleshoot error so fix could be implemented overnight.

San Jose, CA

• Managed teams ranging from 12-27 employees while overseeing all day to day operations, increasing profitability, creating positive customer interactions, great employee experience and delivering results.
• Developed and promoted 10 employees to Solutions Manager and 1 employee to General Manager
• 100% Leadership NPS 2015
• Guest speaker at West Area guest experience conference for trial stores September 2015
• Gold Store award winner Q3 2014, Q1 2015, and Q2 2015
• HQ POS project to implement change and drive efficiency 2015

San Jose, CA

• Consistently strive to exceed metrics for store performance
• Develop employees to their individual goals
• Completed VZ Manager university (an introductory course to management at Verizon)
• Build and maintain relationships within the community for onsite events and promotions
• Coordinated with the high schools for onsite promotions for the “My Fabulous Quince” Event to help ensure adequate attendance and applicants
• Consistently develop team to build the retail to business partnership. Providing training for all new representatives so they have the tools they need in order to close new business deals.

Cupertino, CA

• #1 in store for overall sales for February, March, and April 2010.
• Responsible for floor sales, customer satisfaction, meeting and exceeding quota, as well KPI’s.
• Consistently led store in business sales
• Utilized cold call training to increase overall business sales
• Completed all required training, goals and demonstrations to be “data” certified for 2009 & 2010
• Winners Circle recipient for 2006 selling performance. (132% total quota attainment)

Cupertino, CA

• Proficient with OMM (Merchandising)
• Assisted customers with billing issues
• Processed incoming and outgoing shipments

San Francisco, California, United States

• Successfully managed multiple vendors and timelines during each wedding.Additional key responsibilities include:
• wedding shows to prospect new clients
• client meetings
• vendor meetings
• contingency plans
• relationship building

Cisco Systems San Jose, CA

• Responsible for contacting suppliers and obtaining current account statements
• Assisted in UIR (un-invoiced receipt) clean up project. Created packages clearing the UIR
• Assisted in collecting payments for outstanding debit balances

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Golden Key Honor SocietyHonors Student

Business, Management, Marketing, And Related Support Services

Activities and Societies: Lambda Sigma Gamma Sorority Inc.