Heather Cross Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

•Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment, and color coordination. •Confer with client to determine factors affecting planning interior environments, such as budget, architectural preferences, and purpose and function. •Estimate material requirements and costs, and present design to client for approval. •Formulate environmental plan to be practical, esthetic, and conducive to intended purposes, such as raising productivity or selling merchandise. •Render design ideas in form of paste-ups or drawings.•Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success. •Review and detail shop drawings for construction plans. •Select or design, and purchase furnishings, art works, and accessories. •Subcontract fabrication, installation, and arrangement of carpeting, fixtures, accessories, draperies, paint and wall coverings, art work, furniture, and related items.

Manage all stages of the project life cycle: creating Timelines, WO, and project strategies. ● Manage subcontractors and day to day operations for residential and commercial projects ● Manage project management team in-house, logistics to the jobsite ● Provide timely status reports to stakeholders: Ensure that all projects are delivered on time and within scope. ● Visit project site and control project timeline- Work with team on project work to keep the project going according to schedule. ● Report to the Operational Manager in project execution on weekly meetings. ● Review invoices, work orders, and expenses, to estimate project profitability and working with the finance department ● Create proposals for bids requested for commercial projects with take-off software- within Bluebook, Commercial Boards, Etc. ● Create architectural designs for bathroom and kitchen projects. ● Manage all cabinets orders for our kitchen bath projects ● Manage project budget- Track and analyze projects performance, and expenditures and report to management on changes in project scope, project schedule, and project costs, being able to suggest improvements to all the above. ● Creating 2020 drawings and any other tools for 2-D designs 3D

• Designing, and organizing build-out of showroom vignettes, securing installers for showroom build-out• 2020 design and Chief Architect drawings and renderings for presentations and estimating• Creating purchase orders, and cross- referencing vendors for sales team• Confer with customers by telephone and/or in person to provide information about products and services, accept and/or enter orders, cancel accounts or obtain details of complaints • Handle pricing and availability for special order products and shipping of materials • Guide new and existing customers through kitchen and bath process from measuring, to choosing architectural style for renovation.• Select the correct products and assist customers in making product selections, based on customer’s needs and applicable regulations as well as design trends.

· Set and manage expectations for the customer experience· Maintain showroom to the high standards consistent with the Interceramic Brand· Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process· Effectively resolve customer issues, ensuring timely resolution of problems.· Lead by example, developing your own client relationships, delivering superior service and sales results.· Create connections with the architectural and design community through active participation in trade, industry and networking groups and events. Design in-showroom events to further solidify these relationships and drive continued business growth.·Partner with regional manager and internal training resources to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom. ·Provide partnership and mentoring to the sales staff on strategies to help close the deal, including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big-picture understanding of margin and profit goals · Ensure office support structure is maintained, including supplies and equipment

• Lead and manage a team of professional staff, developing, coaching and encouraging members of the team thereby enabling people to contribute as fully as possible to the development of the Logisticare Services.• Brief or give presentations, portfolio work-ups to groups of employees at any level, members and external groups. Communicate with external parties in this field for best practices and standards• Develop reports and reporting strategies to assess Logisticare infrastructure trends and usage. Develop procedures, standards & protocols and ensure their compliance.• Conducts training of employees, performs audits and review work/processes for accuracy, performs reports and report to management, maintains and updates logs and spreadsheets• Maintains and manages data accounts in database, schedules state specialists implementation packages• Specialist ensures contract fulfillment of insurance requirements, credentialing of sub-contractor vehicles and drivers. The Lead Compliance Specialist is the primary contact for assigned Operations Centers in the support and completion of contractual credentialing obligations.• Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, contract standards and guidelines, etc.• Verifies provider documents and ensures that they meet contract requirements as well as scan and maintain documents in an electronic filing system• Establish and maintain good working relationship with LogistiCare employees, transportation providers and other stakeholders• Ensures accurate and timely data input• Proactively partners across all departments to manage the timely satisfaction of LogistiCare's obligations under all contract agreements

Confers with client or sales rep to determine architectural preferences, purpose and function of environment, budget, types of construction, cabinetry to be installed, and other factors which affect planning interior environments. Advised client or sales rep on NKBA guidelines and interior design factors such as space planning, layout and utilization of furnishings and millwork, color schemes, and color coordination of cabinetry. As dealing with higher-end clientele we integrated findings with knowledge of interior design and formulates environmental plan to be practical, esthetic, and conducive to intended purposes. Renders design ideas in 20/20 software or Chief Architect demos in the form of paste ups, drawings and renderings, estimates material requirements and costs, and presents design to client for approval. Made any adjustments or changes necessary or desired by, utilizing knowledge of various machines, engineering practices, mathematics, building materials, and other physical sciences to complete drawings.

Interior design and Construction project management

To assist in the development of restaurants and commercial kitchen & bar applications, by conversing with commercial manufacturers, scheduling installs, reviewing & checking purchase orders, change orders, and millwork or metal shop drawings for fabricators. Locate new vendors and suppliers.* Help in pricing materials Maintain a Purchase Order log for each project.* Track the project budget weekly Track the project schedule weekly Communicate with the customer if needed Help to resolve issues (damage to residents' property /*payment /*subs etc').* Ensure that the PM sends a weekly report with pictures to the customers Process Sub-contractor draws per purchase agreement to ensure on time payment Help in closing project to include pay application from vendor and subs.* Invoice retainge from clients /* signoff sheet from the customer Collect all warranties and compile

Company Relocated• Designed kitchens & baths including renderings and 3-d perspectives and floor plans• Assist trade contractors with clients for renovations and new construction• Planned and organized logistics of ordering and delivery to job site• Sent a weekly report with pictures to the customers • Coordinated Sub-contractor draws per purchase agreement to ensure on time payment

Degreed, Interior Design

Interior Design