Heather Marchbanks Email & Phone Number

Nashville, TN, US

Greater Nashville Area, TN

Advised various clients on social media strategy, art direction, production, e-commerce strategy and website development

Control workflow for medical communications firm.Work with content creators, both internal and freelance to ensure that client needs are met, if not exceeded.Develop and maintain project deadlines.Event planning from location research to day of logistics management.

Franklin, TN

Process and project manage printing for over 100 regional financial institutions' insurance and loyalty program collateralCreate and maintain vendor relationshipsObtain quotes for printed materials ranging from simple brochures to multi-page publications to banners and promotional piecesWork closely with in-house Graphic Artists to make sure files will.

Brentwood, TN

Review and audit home health billing claims for one of the largest Senior Living companies in the United States.Billing support for four home health networks in three states.Communicate with home health networks re: billing needs, deadlines for claims, etc.

Nashville, TN

Answered Customer Support issues for Internet Marketing ToolsetManaged distribution of support tickets on a daily basis.One of a team of 4 who supported over 10,000 usersPresented 4 weekly online training classesDeveloped, recorded, edited and posted to social media short format video education tipsSocial Media back-up

Managed all workflow for company specializing in paper products for mass market retailers ranging from gift wrap and stationery to children's books. Saw a 500% increase in annual number of jobs over the course of 2 years.Created and maintained project schedule for internal art departments, pre press department and office in Hong KongKept abreast of current.

Control work flow for print, interactive and broadcast departments.Work with art directors on print projects to insure the final product was as intendedAct as liaison between Account Executives and Art Directors in an effort to manage or exceed expectationsResearch specialty items and vendors for special projectsPress check all printed piecesKeep abreast.

Worked with account management and creative teams to execute print, weband event promotionsCreated and maintained vendor relationships, both local and nationwideNegotiated rates on all projects based on supplied budgetsInsured that all projects came in on or under budgetWorked with vendors and agency teams to insure delivery dates were metWorked on various.

Created and maintained client relationshipsManaged print and web projects for 3/4 of all active accounts and all “semiactive” accounts for marketing firm specializing in servingchurches and nonprofit organizationsCopywriter and art director on internal marketing, national ad campaigns and direct mail piecesSupervised production and fulfillment process.

Created, implemented and maintained successful employee recognition and retention programMaintained press relations with local and specialty press contacts in the Business and Technology fieldsDetermined “press worthiness” of events within company and wrote and distributed press releases accordinglyResponsible for event planning ranging from small.

Bachelor Of Arts (B.A.), English Language And Literature, Minor In Mass Media, 3.5

My studies focused on reading, writing and mass media communications.

Education record

Education record