Heather Rice Email & Phone Number

- Partner with stakeholders, including clinical, product, engineering, and UX, to solution, estimate, and prioritize new initiatives and features.- Functional oversight over multiple role-based experiences for clinical staff and patients. New initiatives have resulted in improved revenue and compliance, labor savings, meeting clinical targets, and elimination of manual data entry.- Manage Product Owners and BSAs of all ability levels while supporting their career development. Utilize SAFe Product Owner/Product Manager certification to coach teams, improving their Agile ways of working.- Continuously improve process and use of tools to support standardization and transparency to executive leadership.

Massachusetts, United States

- Managed a team of Product Owners and BSAs. Grew the team by finding candidates that add value to the organization. Coached team members to improve Agile ways of working.- Worked with stakeholders to solution, estimate, and prioritize new initiatives. Assigned and tracked approved initiatives assigned to areas of responsibility.- Functional oversight over multiple role-based experiences for clinical staff and patients. Optimized and automated solutions resulted in improved patient outcomes, shortening of process timelines, elimination of duplicate work, and a drop in help desk tickets.- Key features include telehealth, scheduling, treatment data, registration, assessments, streamlined workflows with built-in intelligence, and machine interfaces.

- Led and mentored BSAs working on requirements, design, and development for integrated care and Salesforce projects.- Prioritized and managed program and team backlogs for home patient initiatives using Salesforce, our EHR, and dialysis machine interfaces.- Gathered business requirements, wrote features and user stories, planned sprints and releases, and created and maintained functional documentation.

Lexington, Ma

- Prioritized and managed backlogs, gathered business requirements, wrote features and user stories, planned sprints and releases, and created and maintained functional documentation.- Played dual role of project manager and BSA for large projects spanning multiple cross-functional teams. Transformed team from Waterfall to Agile methodology.- Projects included: new Salesforce Health Cloud application for home nurses, Salesforce classic application for tracking prospective and current patients, dialysis machine interfaces to EHRs, homegrown dashboards for clinicians and physicians, and an SAP application for business development and financial coordination.

Lexington, Ma

Identified requirements and designed solutions to connect clinic staff to patients who dialyze at home. Please see next FTE experience entry for a complete overview.

Tufts Medical Center, Boston, Ma

- Built and maintained medication orders and evidence-based order sets as part of the CPOE rollout. Reported on CPOE benefits metrics to hospital leadership.- Coordinated integrated testing across all applications for service packs and major version upgrades.- Implemented and administered the ProVation Order Sets application, including multiple application upgrades.

- Defined design requirements from the business and designated subject matter experts.- Served as liaison between build and testing teams and business.- Created and maintained all project documentation and end-user training materials.

- Documented changes to the OpTime OR Management application in release notes, user and administrator guides, training manuals, and implementation documentation.- Led a workgroup to improve the implant documentation module of OpTime and participated in a number of other initiatives as a representative for my application or role.- Application certifications: OpTime OR Management and Anesthesia, Prelude and ADT- Other application experience: EpicCare Ambulatory and Inpatient, ASAP Emergency Department, Lab and Cohort

Ba, International Relations

Majored in International Relations with a focus on Western Europe and France in particular. Received certificate (UW-Madison's version.

Service Cloud Consultant (In Progress)