Heather Richard Email & Phone Number

Davis, California, United States

San Francisco Bay Area

• Arrive on site to various locations to bartend or serve parties from 25 to100+more guests.
• Set up bar for operation, maintain a clean work space, complete breakdown aswell.
• Display friendly, outgoing and energetic behavior to create a warm, funatmosphere for guests.
• Ensure that all the clients needs are met.
• Make simple and complex drinks.
• Provide all bartending or serving services including bar kit and tools along with professionalattire.

Remote

• Supervise a team of 7 to 10 employees at all times via Google Meet.
• Keep employees engaged while working from home by providing praise and recognition, maintaining a productive and fun work environment and encouraging personal development.
• Conduct weekly 1:1’s with my team to ensure goals are being met, as well as discuss any changes to the platform or daily processes.
• Provide training to personnel to maintain high customer service standards.
• Coach my team through challenging customer service issues.
• Collect, analyze and monitor written communication statistics (response times, accuracy, surveys, customer service metrics etc.)

Woodland, California, United States

• Served as first point of contact for the Executive Director, triaged all requests and helped streamline communications and other activities.
• Monitored, responded to, and distributed incoming and outgoing telephone and hard copy communications on behalf of Executive Director and Deputy Director.
• Managed multiple projects simultaneously and followed through on issues in a timely manner. These projects include but are not limited to Board Manual, Employee Handbook, and Site Managers Daily Procedural Checklists.
• Helped produce marketing materials and social media campaigns for fundraising events such as Big Day of Giving 2021.
• Interacted with both internal and external staff, Board of Director members, community entities, and volunteers.
• Assisted Executive Director on meetings and provide pertinent materials to prepare upcoming meetings.

Long Beach, CA

• Responsible for both opening and closing manager duties including the completion of checklists, running reports, audits, cash drops, and any preparation necessary for the current or next day.
• Managed 3-8 team members across 2 departments while opening and closing the restaurant.
• Ran a full bar including cocktails, wine & beer with a very busy 4-line phone system while maintaining high level of guest service and interaction.
• Helped 10-25 bar guests at all times while also making drinks for the floor.
• Developed and maintained effective plans to increase sales and profits by 20%.
• Sales averaged $1200 for lunch and $2000 for dinner.

Long Beach, California

• Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
• Answer 90+ inbound calls a day in a timely and professional manner.
• Transfer all interested clients to licensed agent based on state.
• Took notes and relayed messages from client to licensed agent.
• Scheduled callbacks and follow ups for agents, as needed.
• Placed outbound calls 30/60/90 days after application submission date to ensure client satisfaction, and prevent application cancellations.