Heather Ripalda, Mba
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Heather Ripalda, Mba Email & Phone Number

Forecast Analyst at Agero, Inc.
Location: Surprise, Arizona, United States 5 work roles 3 schools
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Current company
Agero, Inc.
Role
Forecast Analyst
Location
Surprise, Arizona, United States
Company size
1584 employees

Who is Heather Ripalda, Mba? Overview

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Heather Ripalda, Mba is listed as Forecast Analyst at Agero, Inc., a company with 1584 employees, based in Surprise, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Heather Ripalda, Mba.

Heather Ripalda, Mba previously worked as Supervisor Workforce Management at Davita Kidney Care and WFM Manager at Triwest Healthcare Alliance. Heather Ripalda, Mba holds Mba, Organizational Leadership from Ottawa University.

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Email format at Agero, Inc.

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Agero, Inc.

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Profile bio

About Heather Ripalda, Mba

Workforce Management professional with over 18 years experience. Proficient in IEX, Verint, Avaya CMS, Verizon InContact and Mattersight. I also have knowledge in Aspect. Microsoft office, Tableau, Cisco and Workday. With TriWest I was involved in the building of the WFM department with the start of the Veteran's contract in 2014 and helped build from 2 calls centers to 10 with the addition of the Choice program and worked not only with the changes internally but with the outside vendors. I was also there with the change into the CCN program in 2020. I implemented the original IEX WFM system and then helped implement the change to the Verint WFM system in 2019. I was also instrumental in changes to the telephony system before and after the Choice program. I would love the share more of my experience with you. I am currently looking for a new opportunity. I believe the success of your business starts with the success of your employees.

Current workplace

Heather Ripalda, Mba's current company

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Agero, Inc.
Agero, Inc.
Forecast Analyst
medford, massachusetts, united states
Website
agero.com
Employees
1584
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5 roles

Heather Ripalda, Mba work experience

A career timeline built from the work history available for this profile.

Forecast Analyst

Current
Agero, Inc.

United States

Working as a forecast analyst in a high volume, multi- client environment.

Sep 2023 - Present

Wfm Manager

Triwest Healthcare Alliance

I am proud to be able to lead a team of diverse and dedicated individuals. My goal is to develop others so they can achieve their goals.

Jul 2019 - Aug 2022

Sr Workforce Analyst

Triwest Healthcare Alliance

Phoenix, Arizona Area

With Triwest I have had the opportunity to be part of the regrowth of the company under new contracts.I continue my workforce management path and learn new ways to learn and grow within this field. I have had the opportunity to be involved in the implementation and set up and training of various WFM software and phone systems.

Jan 2014 - Jul 2019

Workforce Management Analyst

Cvs Caremark Corporation

Scottsdale

While employed with CVS/Caremark, I worked as a Pharmacy Technician in the call center for 5 years and then moved into Workforce Management. During my tenure in workforce management, I learned scheduling, forecasting (short, and some long range) I had the opporunity to work in eWFM software and become proficient and also had some experience with Verint.

Nov 2000 - Jan 2014
Team & coworkers

Colleagues at Agero, Inc.

Other employees you can reach at agero.com. View company contacts for 1584 employees →

TG Thomas Graham Thomas Graham Colleague at Agero, Inc. Medford, Massachusetts, United States, United States View → DI David Inserra David Inserra Colleague at Agero, Inc. Manchester, New Hampshire, United States, United States View → BB Brooklyn Baxter Brooklyn Baxter Colleague at Agero, Inc. Potwin, Kansas, United States, United States View → DC Deb Coronado Deb Coronado Colleague at Agero, Inc. Greater Tucson Area, United States View → LM Latoya Matthews Latoya Matthews Colleague at Agero, Inc. Clarksville, Tennessee, United States, United States View → HL Hannah Leonard Hannah Leonard Colleague at Agero, Inc. Bristol, Tennessee, United States, United States View → AG Alla Griffin Alla Griffin Colleague at Agero, Inc. Swampscott, Massachusetts, United States, United States View → JA Jo Ann Weatherspoon Jo Ann Weatherspoon Colleague at Agero, Inc. Tucson, Arizona, United States, United States View → DH Danicia Haywood Danicia Haywood Colleague at Agero, Inc. Tucson, Arizona, United States, United States View → AM Ashley Mcdonnell Ashley Mcdonnell Colleague at Agero, Inc. Tucson, Arizona, United States, United States View →
3 education records

Heather Ripalda, Mba education

FAQ

Frequently asked questions about Heather Ripalda, Mba

Quick answers generated from the profile data available on this page.

What company does Heather Ripalda, Mba work for?

Heather Ripalda, Mba works for Agero, Inc..

What is Heather Ripalda, Mba's role at Agero, Inc.?

Heather Ripalda, Mba is listed as Forecast Analyst at Agero, Inc..

Where is Heather Ripalda, Mba based?

Heather Ripalda, Mba is based in Surprise, Arizona, United States while working with Agero, Inc..

What companies has Heather Ripalda, Mba worked for?

Heather Ripalda, Mba has worked for Agero, Inc., Davita Kidney Care, Triwest Healthcare Alliance, and Cvs Caremark Corporation.

Who are Heather Ripalda, Mba's colleagues at Agero, Inc.?

Heather Ripalda, Mba's colleagues at Agero, Inc. include Thomas Graham, David Inserra, Brooklyn Baxter, Deb Coronado, and Latoya Matthews.

How can I contact Heather Ripalda, Mba?

You can use AeroLeads to view verified contact signals for Heather Ripalda, Mba at Agero, Inc., including work email, phone, and LinkedIn data when available.

What schools did Heather Ripalda, Mba attend?

Heather Ripalda, Mba holds Mba, Organizational Leadership from Ottawa University.

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