Heather Rollins Email & Phone Number

Coordinating and consulting with process owners through the organization to keep our products and systems secure, to eliminate unnecessary risk, and to measure our performance against information security compliance frameworks like ISO 27001 and NIST 800-53.

Virginia Beach, Virginia, United States

Participate with multidisciplinary product implementation team to define and document client objectives, software requirements, and acceptance criteria. Develop wireframes and other screen mocks, as well as context diagrams, flow diagrams, and data diagrams.Develop and coordinate effort to implement a security program to meet the standards of the NIST 800-53 v4 at the Moderate level. Author policies, plans, and procedures based on best practices and information from subject matter experts.Data analysis and visualization, including choropleth maps and statistical charts.Note: Web Teks was acquired by DroneUp in March 2021.

Chesapeake, Virginia

Web Teks builds custom apps (typically web apps, rather than native mobile apps) and websites for clients ranging from small nonprofits to large Fortune 50 companies. We strive to balance rigor with our clients'​ need for us to be fast and nimble in our response to ever-changing business needs and priorities.At Web Teks, I lead our team of business analysts (product developers). My team works with our clients and account managers to formulate the vision for the app or website, defines the software to be built, and models and specifies what a successful delivery will look like. The Product Analysis team supports both our development team and our development operations (dev/ops) team as they build, test, and deploy our apps.As part of the management team, I help with our vision for the technical team for the next quarter and year. This team considers and answers questions about our current pain points, our next process improvements, and our staff's needs to balance work and home life.

Chesapeake, Va

At Web Teks, my primary responsibility is planning and testing websites and software products. My goal is to make sure we are delivering the right product, working correctly, the first time. To accomplish this goal, I support our Product Developers as they gather requirements from our clients, refining those requirements so that they are actionable objectives for our software developers. By developing user stories and success criteria, I can trace those requirements to test plans for the implemented software products, so that we can demonstrate that we have fulfilled the requirements.I also work with our support team, so you will frequently see my name on service tickets, asking clarifying questions, letting you know that your work is scheduled, or asking you to review any updates before they go into production on your live website. My goal is to make sure you are completely happy!

Portsmouth, Virginia, Usa

Use the church's social media presence to announce events and monitor communications. Develop pages for the church web site. Provide general IT support for church office computers and software.Prepared and produced worship bulletins for Sundays and other observances during the liturgical year, based on the 1979 Book of Common Prayer, Hymnal 1982, and additional liturgical resources.Provided general office support.

Chesapeake, Va

At Web Teks, I - performed data analyses to identify software issues, - developed test plans and tested web applications, - researched and recommended test automation approaches, - built repeatable processes around software testing, - and corresponded with clients about support requests.

Chesapeake, Virginia

At need: SME and Writer for proposals -- supported proposal efforts by writing content for process management, quality assurance, full-lifecycle software development, and software configuration management. Participated in Pink and Red Teams, as an author and as a reviewer.At need: Leveraged automation capabilities already present in Microsoft Office products to streamline highly manual processes.2008-2013: Software Engineer -- member of Engineering Automation Services team, providing custom developed software for managing an enterprise network. Developed CMMI-based process infrastructure in compliance with ISO-9001 and ISO-20000 organizational process; performed SQA audits and follow-ups to assess process compliance; developed operational concept documents for new components, requirements specifications, and test plans; developed plans and schedules for the team; served as primary interface to internal customers; managed queue of problem/change tickets. Provided development support to SLA team.2006-2008:Finance Analyst -- as a member of the NMCI PMO, reported and forecast performance-based revenue for finance and management; approved monthly invoice to prime contractor; developed database and automation to decrease reporting lead-time and to increase accuracy in reporting and forecasting; used statistical analysis techniques to develop and improve performance-based revenue forecasting.2003-2006: SLA Automation Engineer -- Initial member of team to analyze and report networking service level measurements for the NMCI. Tasks Increased in responsibility over this time, including developing and delivering reports; deploying and updating Oracle SQL scripts for daily aggregation of millions of raw data records into reportable information; analyzing network outage tickets to identify trends and sharing analysis results with internal customers for process improvement; using statistical analysis techniques to forecast SLA compliance by NMCI site.

Newport News, Virginia, Usa

Configuration Management specialist for CVN-77 program at Northrop-Grumman Newport News Shipbuilding. Worked with Rational Rose and ClearCase .

Virginia Beach, Virginia, Usa

Configuration Manager on IRS ExFIRS project, managing source baselines and deliverables for 11 modules developed by Unisys Virginia Beach, Unisys Reston, and three subcontractors. Used Oracle Designer and Continuus.Software Developer for Department of State applications, replacing legacy systems with client-server systems as part of Y2K remediation. Worked with PowerBuilder, Oracle, Continuus.Trained internal auditor for ISO 9001 compliance. Developed processes and other documentation; member of Process Engineering Steering Team. Took part in multiple SCE (Software Capability Evaluations) and CBA-IPI (CMM-Based Appraisal for Internal Process Improvement) evaluations for assessing capabilities maturity based on the SW-CMM.Member of Employee Diversity Council for Unisys Federal Systems, representing the Tidewater Service Center.

Doctor Of Philosophy - Phd, Epidemiology

Activities and Societies: Academy of Eating Disorders, Society for Epidemiologic Research, Virginia Public Health Association Courses.

Graduate Certificate, Epidemiology, A

Courses included Emerging Zoonotic Diseases, Principles of Epidemiology, GIS in Public Health, Applied Epidemiology in Community Assessment

Master Of Science - Ms, Mathematical Sciences

Coursework included numerical analysis, statistical modeling, combinatorics, matrix theory, design & analysis of experiments, mathematical.

Mba

Studied accounting, statistics, microeconomics, creative problem-solving

Mba

Studied management control systems, organization behavior, decision support systems, database systems

Engineering Management

Studied engineering economics (two semesters), organization behavior

Ba, Mathematics / Computer Science

Activities and Societies: Epsilon Sigma Alpha, Mathematical Association of America Majored in mathematics and computer science Other.