Heather Scott, Ccp Email & Phone Number

Alpharetta, Georgia, United States

LiveVox is a CCaaS cloud-based contact center platform designed to automate customer support across channels, increase satisfaction rates and reduce churn. LiveVox has employees in 3 countries and an annual revenue of over $140 million. Responsibilities:• Strategic leadership – Accountable to drive the People Operations strategy and roadmap to support HR initiatives and measure appropriate outcomes, using a data-driven approach based on metrics and feedback.• Financial accountability – Accountable for investment and financial results for HR products and review investment opportunities to improve LiveVox people operations based on employee and business impact.• Total Rewards ownership - Accountable to drive the People Operations strategy and roadmap to support HR initiatives and measure appropriate outcomes, using a data-driven approach based on metrics and feedback.• HR policy and process oversight – Responsible for HR People Operation Teams define, refine and document all People Operations policies and processes globally.

Alpharetta, Ga

American provider of human resources management software and services. ADP has over 58,000 employees all over the world totaling $11.7 billion in annual revenue. Responsible for corporate and client consultation for design, implementation and management of a unified compensation strategy for all compensation programs in two global business units, National Accounts and GlobalView. Both business units support ADPs largest global clients and contained over 6,000 global associates and over $2.4B in annual revenue. Accountable for aligning compensation strategy with business goals to establishing globally consistent programs that support the total rewards philosophy and comply with localized legislation. Major project work while in role included global alignment and implementation of common compensation methodologies and job architecture for 29 countries, while also moving all countries into a single compensation review cycle. Designed and implementing globally consistent compensation practices and policies for the organization which reduced risk of variant treatment to associates.

Greater Atlanta Area

British multinational hotels company headquartered in Denham, UK. IHG has over 686,000 rooms and 4,600 hotels across over 100 countries totaling over $1.9 billion in annual revenue. Responsible for development and implementation of a unified compensation strategy for all compensation programs in the US, Canada, Mexico and Latin America. Accountable for monitoring and complying with compensation legal issues in the US, Canada, Mexico and Latin America to minimize risks to the organization. Major project work while in role included the execution of Global HRIS Implementation migrating HR IT systems from 12 to 1; reducing total cost of ownership of IT systems by $1M annually. Led the global team in design and implementation of common compensation methodologies and job architecture designed to reduce costs and increase customer satisfaction by unifying fragmented job architectures. Developed and implemented a successful online communication strategy which focused on intranet design, document approval, and implementation of compensation and benefits information globally and provided coordinated access to over 2,000 global compensation and benefits documents in multiple languages. Evaluated and updated the annual employees’ bonus plan which focused on effective analysis and design including driving behaviors, best practices, market alignment, corporate goal alignment and cost improvements with an anticipated cost savings of $750k bonus payouts annually.

Alpharetta, Ga

Nations leading fortune 7 healthcare IT company and pharmaceutical distributor providing healthcare solutions with revenue of over $100 billion.Hired to immediately integrate an acquisition of 3,500 employees into the McKesson compensation structure, and creating new frameworks as needed. Responsible for corporate and client consultation for design, implementation and management and execution of a unified compensation strategy for all compensation programs. Participated in or led multiple projects as well inclusive of Executive Compensation, led a project to create automated just in time compensation training, defined a playbook for compensation teams regarding M&A activities, conducted a total overall of the sales compensation structures and processes, evaluated and updated the long term incentive design among many of the compensation objectives.

Global Telecom providing a wide variety of networking and telecom solutions with revenue of over $10 billion. Responsible for all compensation infrastructure, program design and execution for a global business unit. Developed compensation programs, monitored their effectiveness.

National HVAC distributor with 1,700 employees and annual revenue of $55 million.Responsible for managing and developing a staff of 4-6 professionals for various Payroll, Human Resources, Compensation and HRIS support activities. Prepared budget for annual approval and maintained the department within it.

Health Care system owned by the Baptist convention including multiple hospitals, long term care, rehab facilities, and a Nursing School with 3,500 employees. Responsible for all aspects of compensation for multi-facility Health Care System including job grading, survey maintenance, performance management, and HRIS.