Heather Saranne Email & Phone Number

· Managing a range of projects which offer effective and high-quality services to people affected by leprosy, disability and mental health.· Providing technical support, training and capacity building to in-country teams in Nepal and Nigeria.· Undertaking regular monitoring visits and conference calls to review project progress and ensure outcomes and outputs are achieved on time, including liaising with UK and in-country project and finance teams to ensure procedures are followed and projects are on budget.· Managing the whole project cycle, from design and implementation through to closure, including extensive use of project tools such as theory of change, logframe, work plan and risk register.· Applying adaptive management principles to ensure activities and budgets are revised as necessary to maintain high standards of project delivery.· Liaising with project donors, including FCDO and Comic Relief, to ensure projects fulfil donor requirements and guidance. · Writing and/or quality assurance of timely narrative and financial reports to donors, partners, internal staff and other stakeholders.· Ensuring that safeguarding procedures are followed at all times, referring any incidents to the appropriate Designated Safeguarding Lead.· Assessing, mitigating and managing project risks. · Undertaking the lead role for gender and inclusion within the organisation.· Undertaking the role of ‘Super User’ for Salesforce within the Programmes Team

Birmingham, United Kingdom

Responsible for the operational management of Lottery funded contracts which engage young people in activities to improve community green spaces. Overseeing programme budgets to ensure expenditure is in line with funder/commissioner rules, and payments to delivery partners/grant recipients. Overseeing claims to support financial management of grant programmes and contracts. Monitoring and managing contract/programme performance to ensure maximum benefit to participants. Supporting continual improvement through quality management, including gathering and responding to stakeholder feedback as well as preparation for Ofsted. Developing and implementing programme management systems and procedures to support the effective delivery and management of grants and contracts. Developing and maintaining effective relationships with partners, funders, delivery partners and grant recipients, offering a high level of customer service. Representing Groundwork UK at relevant external events and meetings. Contributing to Groundwork UK’s business development activity, including identifying potential funding streams, and supporting procurement/ bidding activity.

Lichfield

Key responsibilities include project monitoring and evaluation, management of the engagement strategy, project business and sustainability, procurement of goods and services, marketing and promotions, supporting the delivery of provision for disadvantaged young people, line management, volunteer and staff training.

Responsible for the management of an outreach assessment centre for students with disabilities. My role also covers communication, events management and overseeing the budget, as well as line managing staff members.

Research Student Office

Derby, United Kingdom

• Dealing with general enquiries via email and telephone, advising potential students about course choices, entry requirements and methods of application• Updating applicant records ensuring confidentiality is maintained at all times• Liaising with senior members of staff and those from different departments, making decisions on whether to escalate enquiries that are beyond my remit• Day to day support and training of temporary staff

Derby, United Kingdom

Supporting undergraduate students by advising on study skills such as:• Academic Writing• Citing and Referencing• Punctuation and Grammar

Walsall, United Kingdom

• Delivering the National Careers Service to a wide range of local residents. • Offering an impartial service which supports people to identify their career aspirations, using a range of measures including labour market information and advice and guidance.• Updating a web-based database (CRM) with all required information.• Ensuring client confidentiality at all times.• Completion of all required documentation within set deadlines.

Walsall, United Kingdom

• Managing a drop-in centre for unemployed residents of Caldmore, Walsall.• Line management of a team of project and admin staff and volunteers.• Financial management by making value for money decisions based upon projected income, staffing and running costs and maximising opportunities to beneficiaries. Managing a budget of almost £500,000.• Administrative management which included maintenance of customer databases and IT systems as well as ensuring all administrative and financial records are correctly entered and submitted to funders within the required deadlines• Implementing a marketing strategy to promote the venue and its services to potential customers, partners and employers.• Ensuring the accessibility of all services to users in a multi-cultural neighbourhood.• Responsible for the health and safety of staff, customers and premises.• Project management of a range of grant funded projects including National Careers Service and Work Based Learning, using funding from ERDF, Skills Funding Agency and Job Centre Plus.• Acting as Quality Manager for the company including preparation of the Self-Assessment Report and Quality Improvement Plan.• Observation of Teaching and Learning and Advice and Guidance sessions to OFSTED requirements.• Co-ordination of the achievement of the Matrix accreditation.• Staff training on a variety of subjects.• Internal auditor for ISO 9001 Quality and ISO 14001 Environmental Management Systems.• Establishing productive relationships with local organisations, employers and partners.

Walsall, United Kingdom

Walsall, United Kingdom

Wolverhampton, United Kingdom

Walsall, United Kingdom

Cannock, United Kingdom

• Delivery of a programme of learning to unemployed customers which included CV building, interview and telephone techniques, letter writing and application forms.• Supported customers to improve their motivation and confidence.• Involvement in development of new resources and procedures.• Completion of all required documentation.

Rugeley, United Kingdom

• Widening participation in learning amongst excluded groups by outreach work in local communities.• Conducting diagnostic interviews to determine learning needs.• Setting up informal learning opportunities to meet identified needs.

Msc Development Management, International Development, Distinction

Activities and Societies: Joint organiser of the inaugural Midlands International Development Conference Member of International.

Bachelor Of Science (Bsc), Global Development With Sociology, First Class Honours

Activities and Societies: Member of Student Action for Refugees Society, Joint Honours Society and Walking Society. Final dissertation.

Nvq Level 4, Management

Nvq Level 4, Advice And Guidance

Nvq Level 3, Advice And Guidance

City And Guilds 7307, Adult And Further Education Teaching Certificate

A Level, Psychology, A

A Level, Sociology, C

Level 2, Equality And Diversity

Msc Development Management, International/Global Studies