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Heather Sauve is listed as Market Development & Client Experience Innovation Leader Strategy | Talent | Profitability | Optimization | Engagement based in Mississauga, Ontario, Canada. AeroLeads shows a work email signal at sunlife.com and a matched LinkedIn profile for Heather Sauve.
Heather Sauve previously worked as AVP, Market Development, Client Experience Office at Sun Life Financial and AVP, Strategic Initiatives, Canadian Operations at Sun Life Financial. Heather Sauve holds Certificate In Business With Honours, Business Administration And Management, General from University Of Toronto.
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Financial Services Executive skilled in Market & Business Development, Client Relations (CRM), Contact Centres, Client Engagement and Experience strategies, Project and Change Management, Talent Development & Leadership. Strong sales professional graduated from University of Toronto.I am an experienced, well-respected Financial Services Executive with expertise in building and optimizing organizational processes. Skilled strategist who transforms strategic plans into workable solutions and known for “making things happen”. I deliver optimal results through initiatives that exceed operational performance targets and achieve long term results. I have a passion for building and executing on client-centric strategies incorporating compelling value propositions that resonate with the marketplace and meet client needs. An example is the Sun Life ‘Welcome’ program for Group and Group Retirement plan members which I developed and launched.I am a business enabler committed to employee engagement and continuous improvement. I enjoy partnering with business leaders, developing and coaching others, and take pride in enabling others to be their best. Areas of expertise and skill include:• Building high performing teams, developing leadership & people capability and successfully leading others through major changes and difficult situations • Client Engagement & Experience strategies• Sales Innovation and Delivery• Client Relations (CRM)• Effective collaboration and partnership • Strategy Development and Execution• Contact (Call) Centre and Service Operations • Project / Program Management
Listed skills include Financial Services, Strategy, Project Management, Mutual Funds, and 25 others.
A career timeline built from the work history available for this profile.
Toronto And Waterloo
Led development and implementation of client engagement and experience strategies including Service to Solutions, "Welcome" and Voluntary Benefits for Group Benefits and Group Retirement Services plan members.
Led Service to Sales initiatives across Canadian Operations, Customer Care Centres, and enhanced Sun Life effectiveness in using service interactions as a key channel for increasing sales. Implemented service to sales practices in the Group Benefits Care Centre resulting in over 8,000 leads to Sun Life advisors.
Led the integration of the Group Retirement Customer Care Centre to Canadian Operations organization. Successfully completed with no impact to service commitments, continuation of world class certification through Service Quality Measurement (SQM), and no decline in employee engagement.
Provided leadership for the Group Retirement Services Customer Care Centre and Business Project Management Office. Key mandate was to turn on and enhance digital services and expand on opportunity to do more with clients through service interactions.
Provided overall leadership for the National Group Retirement Services (GRS) Client Services organization providing day-to-day administration to National clients through the Clarica transition to Sun Life and the GRS Project Management Office.
Toronto
Accountable for overall strategic and tactical business leadership and direction for e-business development and self-service channel management with Group Retirement Services business. Established the Group Retirement Services project management office.
Toronto, Canada Area
Managed a team of 14 people responsible for day-to-day servicing, administration and transaction processing for large national account Group Retirement Services clients. Transitioned various high profile clients from monthly to daily valuation environment and introduced Call Centre services.
Toronto, Canada Area
1989-1996: held various Consultant, Supervisory, Manager roles within Group Retirement Services specializing in Defined Benefit Pension Administration, Defined Contribution Pension Adminstration, RRSP's, Executive Pension Plans, Annuities and other retirement products.1996-1997 - Manager, Corporate Accounts, Group Retirement Services 1999: One year.
Executive leadership course delivered by Duke, CE at Sun Life.
Activities and Societies: Executive leadership course delivered by Korn Ferry at Sun Life
Activities and Societies: Executive leadership training through Sun Life
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Heather Sauve is listed as Market Development & Client Experience Innovation Leader Strategy | Talent | Profitability | Optimization | Engagement.
AeroLeads has found 1 work email signal at @sunlife.com for Heather Sauve.
Heather Sauve is based in Mississauga, Ontario, Canada.
Heather Sauve has worked for Sun Life Financial.
You can use AeroLeads to view verified contact signals for Heather Sauve, including work email, phone, and LinkedIn data when available.
Heather Sauve holds Certificate In Business With Honours, Business Administration And Management, General from University Of Toronto.
Heather Sauve is listed with skills including Financial Services, Strategy, Project Management, Mutual Funds, Investments, Relationship Management, Wealth Management, and Insurance.
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