Heather Scheil Email & Phone Number

Savage, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

- Managed merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, loss prevention, and service.- Developed the plan for floor set, then translate it into implementation steps and directs the other store leaders and associates to execute the plan.- Overseen all window execution, installs, and styling of all windows and interior mannequins. This includes making presentation adjustments based on store design type and assortment levels.- Analyzed field merchandise reports and makes necessary product placement/adjustments based on selling and field merchandise reports.- Trained, coached, and directed Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.- Lead overall store earnings by driving top-line sales and managing controllable contribution practicing Leader on Duty tasks.

Greater Minneapolis-St. Paul Area

- Was responsible for planning, selecting, and purchasing quantities of goods sold, managed inventory and sales. - Daily online customer service as well as in-store. - Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives.- Worked with team members to assure customer satisfaction. - Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Contributes to team effort by accomplishing related results as needed.- Strong general office and organizational skills, filing, setting up and maintaining systems to support the organization.- Strong computer skills, including Microsoft Word, Excel, and Outlook, Internet, and other applicable software packages.

Coon Rapids, Minnesota

- Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. - Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. - Helped customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. - Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Burnsville, Minnesota

Ensured the store is clean, safe and presentable for customers opening/during/closing.Greeted and assisted customers as necessary. Resolved customer issues to their overall satisfaction. Conducted regular audits of the store. Generated and reviewed daily sales report. Maintained merchandise and a visual plan. Daily, weekly, and monthly floor plan changes.HR Responsibilities - Interview, hire and safety train all seasonal employees and file all proper paperwork.Train & Coach - ensuring that all employees are trained and coached in providing a great customer service experience.Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals.Stockroom - Incoming/Outgoing packages per UPS - Scan products to make sure they are properly priced and placing them in their proper place in the stockroom or restock the sales floor.

Mall Of America/Coon Rapids Minnesota

Greeted customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.Operated cash registers, managing financial transactions, and balancing drawers. Achieved established goals.Directed customers to merchandise within the store. Increased in store sales. Maintained an orderly appearance throughout the sales floor.

Shoreview, Minnesota

Prepared and organized paperwork and other materials as needed for meetings, new hires and expense reports.Maintain office scheduling and event calendars. Composed, typed, distributed daily reports and routine correspondences. Collected and coordinated the flow of internal and external information. Managed office equipment and office space. Established the administrative work procedures for tracking staffs daily task. Answered telephones and give information to callers, took messages, or transferred calls to appropriate individuals

Fridley, Minnesota

Greeted the service customers and assisted them by providing the information needed or referred them to the correct staff member. Operated the telephone switchboard by answering incoming calls, transferring callers to appropriate personnel, taking messages and using the paging system. Filed paperwork away correctly. Scheduled service appointments for customers. Arranged customers to receive rental car if needed.

Certificate, User Experience (Ux) Design

Activities and Societies: Independent and collaborative user-centered research and design Full-time, immersive-learning environment.

Retail Management