Heather Schlickman Email & Phone Number

Willshire, Oh, Us

Willshire, Oh, Us

Independence, Ohio, United States

Broadview Heights, Ohio

Responsible for all operations involved with the pricing of multiple mutual funds including an offshore limited partnership fund. Daily process of shareholder investments from brokerage firms and direct investments received via check. Processing deposits and money movement with the funds’ respective banks. Entry of expenses and payments via commserv, wire, ACH or check. Processing of redemptions to shareholders or full transfers to brokerage firms. Entry of all trades provided by the fund manager and processed through their brokers. Complete price out of each fund at the end of the day to calculate NAV. Monthly and quarterly preparation of commission payments and 12b-1 fees. Processing of dividends, short-term and long-term capital gains and return of capital as required by the fund prospectus.Preparation of all monthly NPORTs and semi-annual NPORT-EX reports for all mutual funds that our company services. Primary point of contact between our company and the fund managers for each fund to obtain the proper approvals for each report. Also coordinate with our processing team that uploads the approved reports to the SEC.Assist with the upload of all funds’ end of day NAV to the NASDAQ, as well as any dividends being paid daily from all fund administrators. Backup for other fund administrators for coverage of vacations and absences.

Bath, Ohio

Within the CPA firm, responsible for preparation of tax returns from client documentation for senior partner review (both personal and company returns). Assisted with preparation of payroll and bookkeeping services for smaller clients. Distribution of company newsletters, phone coverage and notary services.Within the financial services company, responsible for all back-office operations including new client paperwork, electronic deposit of checks, wire transfers, service requests and account maintenance. Performed all trades within client accounts. Researched mutual funds, stocks, and bonds for financial advisor’s review. Analyzed risk tolerance of clients and maintained recommended portfolios. Ran daily reports from downloads received from investment platform; and performed quarterly billing of all clients. Assisted with year-end tax planning. Maintained proper compliance standards as required by the Ohio Division of Securities and the SEC. Assisted with multiple 401K plans, and other forms of retirement plans. Functioned as liaison between employees of company-sponsored plans and the various platforms used for their plans. Assisted with year-end census and tax returns for each plan.

Cuyahoga Falls, Oh

Responsible for back office operations, assisting clients with account service requests and maintenance, and maintaining compliance standards. Assists staff professionals with client service work, communications, planning and correspondence.

Cuyahoga Falls, Oh

Assists staff professionals with client service work, communications, planning and correspondence.

Work closely with the Director regarding highly confidential matters of recruiting and organizational development. Interface daily with top executives and their assistants.Prepare in-depth expense reports ($2,000-$40,000/month) for myself and the Director.Coordinate election of new officers every other month, making sure deadlines are met and proper approvals have been obtained.Run monthly reports to determine service award recipients; order awards and distribute.Schedule all functions in the WT Kemper Auditorium located in HR. Coordinate proper set up of all meetings, and ensure all AV needs are taken care of, such as PowerPoint presentations, PolyCom and video conference calls, and DVD/CDs. Set ups can range from theater-style seating to classroom-style arrangements to sit down luncheons/dinners for 200.Coordinate large events for employees such as the company picnic with over 1,500 attendees including selection of event, site location, contract negotiation, catering, prizes and ticket distribution.Coordinate fundraisers which are attended by over 300 employees. Write proposals for corporate sponsorship and auction items and make all follow up phone calls. Work with group sales personnel with the professional teams in Kansas City to obtain great deals for employees to sporting events; also coordinate discounted tickets from the symphony and performing arts organizations. Assist Director with various non-profit efforts, including Junior Achievement.Coordination of departmental recognition events and outings including site selection, contract negotiation, purchase of gifts and preparation of materials such as presentations and handouts.Input all timesheets to payroll for department including tracking of vacation/absence calendars.Perform normal administrative duties, such as meeting schedules, typing, filing, screening phone calls, maintenance of departmental contacts and ordering stationary and break room supplies.

Responsible for accurate and timely data entry for various Wholesale Lockbox customers based on the requirements for each individual client. As the lead for the data entry group, this position is also responsible for training new data entry employees on the various accounts as well as the procedures for the data entry process. Other responsibilities include opening mail for certain customers, re-association of check copies and remittances for data entry, and end of day processes at the completion of the weekend shift. Awarded the Operations All Star award for January, 2010.

Responsible for accurate and timely data entry for various Wholesale Lockbox customers based on the requirements for each individual client. Other responsibilities include opening mail for certain customers as needed.

Responsible for all administrative duties reporting to the Director of Operations and Information Services, and supporting the Enterprise Operations Manager and two other Deposit Ops Group Managers. Duties included all time reporting for five cost centers including absence counseling tracking, ordering supplies as needed, scheduling meetings, ordering lunches, coordinating employee events, opening and distributing mail, maintaining office equipment (including supplies, maintenance and updating copier mailboxes), answering telephones, taking messages or fielding calls as appropriate, entering invoices into database for IT Finance, travel arrangements, typing correspondence, preparing presentations, updating organization charts and phone lists, and assisting special projects as required.Responsible for the management and updates for five flat panel screens located throughout the Operations building through the use of MX5 software and graphics programs. Content was gathered from various sources and displayed on the screens daily. Along with the daily content, responsible for making sure existing and potential customer names were displayed on a “Welcome” screen when they were touring the facility. Assisted the tour by delivering nametags to Security, updating the flat screens, making sure the meeting room was presentable and validating parking as needed.Assisted with Organizational Development program for Operations employees including accurate tracking of Career Development plans, scheduling Operations Roundtables, training sessions for management staff including set up, ordering food and tracking participation.Also a member of the All Star Team responsible for coordination of 3 events per year including theme, food, award nominations, program award presentations, set up, serving and tear down as well as management of budget for the year.

Responsible for assisting the Deposit Operations Sr. Vice President and two other department managers. Duties included answering calls, scheduling appointments, tying all correspondence, preparation of daily reports utilized by all managers within the Customer Services department, maintaining files, ordering supplies, preparing time summaries for three departments and management, tracking attendance for all employees and all other secretarial duties. Other responsibilities included team recognition awards, service anniversary and birthday celebrations for employees, preparation of materials for quarterly meetings for the entire Deposit Operations management team, creation of PowerPoint presentations given to the Bank management team, and assisting with requests from executive management as needed.

Responsible for assisting the Vice Chairman and Chief Financial Officer. Duties included answering calls, scheduling appointments, typing all correspondence, research, preparation of reports, maintaining credit files, ordering supplies and all other secretarial duties. Other responsibilities included coordination of Board of Directors meetings, assist with planning and execution of annual meetings of all Kansas City Board members and special guests, preparation of materials for Monday Meetings, and assisting with special projects. Also responsible for fielding and resolution of customer complaint calls and assisting some prominent customers with personal banking needs.

Responsible for assisting chiropractor in all aspects of clinic activities. Duties included scheduling patients, accepting payments, maintaining patient files and x-rays, application of electronic muscle stimulation, billing, bulk mailings, medical transcription, ordering of supplies and vitamin supplements and inventory. Also assisted with Bureau of Worker’s Compensation and personal injury patient paperwork and follow up.

Responsible for coordination of several major accounts including Toys R Us, Kay Bee Toys, Avon Products, Barnes & Noble, Rite Aid, CVS and OfficeMax as well as all Canadian accounts. Responsibilities included preparation of sales presentations, processing of orders, customer service, tracking sales progress and maintaining buyer relationships. Sales Assistant to National Accounts Manager and Canadian Sales Director; responsible for quotations, processing orders, sample requests and customer service for accounts. Frequently called upon by Vice President of Sales to coordinate special projects; i.e. sales analysis, planning of yearly goals for National Account Managers, policy and procedure updates.

Responsible for maintaining all personnel files from new hire information to termination or retirement. This process included the I-9 form, W4 form, State Tax Deduction, Veteran’s Survey as well as an employment agreement and drug testing consent form for new hires. Maintenance of a points system for attendance including distribution and issuance of discipline notices. Team coordinator for an Activities Team consisting of hourly and salary employees. Member of a Training Team charges with the responsibility of developing training programs for new employees as well as on-going training for existing employees. Management of benefits programs including medical, dental and life insurance; vision; 401(k) retirement program; pension; vacations; sick and bereavement pay; COBRA and tuition reimbursement. Resolved employee complaints and fielded suggestions or recommendations. Creation and placement of classified advertisements for employment. Development and maintenance of recognition program for all employees. Other duties included switchboard relief, filing, creation of time cards, First Aid and CPR certified, and distribution of paychecks.

Responsible for qualification of potential franchise owners and correspondence to same including information packets, offering circulars, closing documentation and travel arrangements. Publication of the Voice-Tel Library; a compilation of sales techniques, technical information, administrative aids and competitive information for the franchisees and their sales personnel. Management of Eagles Club Sales Contest, an incentive program for all salespeople at the franchise locations as well as an incentive for the franchise owners. Responsible for the coordination of Annual Meetings with all franchisees from booking the site to reconciling all bills as well as facilitating an awards presentation to the franchisees at the meeting. Additional responsibilities included managing special programs that occurred on a quarterly basis, occasional support of the Field Operations group as well as the Vice President of Franchise Operations and the former President.

Responsible for all secretarial duties for the department reporting directly to the Manager of Franchise Development. Responsibilities included all correspondence to potential franchise owners, preparing all franchise information packets and offering circulars, screening potential candidate inquiries, preparing month-end reports, closing documentation for new franchisees and travel reservations. Additional responsibilities included administrative support for Annual Meetings with all franchisees involving travel reservations, documentation, preparation of all materials (handouts, fliers, promotional items, etc.), and support at the actual meeting.

Education record

Student - Bachelor Of Arts (Ba), Paralegal Studies