• Oversee product development and internal change requests from start to finish, ensuring alignment with organizational needs and strategic priorities.• Successfully manage the product backlog, prioritizing according to changing deadlines and requirements.

• Served as administrative support and primary point of contact for updates to MDK’s custom mail processing utility application, a vendor portal web application and SoftPro application.• Analyzed business requirements and translated into functional specifications.• Organized and completed testing for all stages of software development.

• Legal document template design and analysis including coding and developing hundreds of legal document templates using HotDocs document automation software.• Created concise and descriptive training materials for the document automation team.

Reviewed and analyzed title searches and prepared Preliminary Judicial Reports, Title Commitments and Foreclosure Guarantees while maintaining a superior 97% accuracy rate.

• Provided excellent customer service in a fast paced, team-oriented environment.• Researched inquiries and provide appropriate feedback regarding company policies, IRS regulations and compliance requirements.

I produced and maintained all training resources/communications to meet organizational training objectives, employee development and performance initiatives while serving as a back up for the Training Specialists. I provided reporting of training statistics and attended Account Implementation meetings and User Acceptance Testing.

• Planned and conducted new hire training classes of 5-10 trainees lasting approximately five weeks.• Collaborated with internal customers to identify training needs and evaluate training effectiveness and consulted with the business to identify gaps and develop solutions.

• Provided a team of 12-15 Client Service Specialists with resources, materials, and knowledge to maintain workflow processes and complete daily tasks. • Ran daily reports and kept track of individual and team statistics, identifying trends to be used in quality control and to provide substantive input for areas of improvement initiatives to management.

I began as a filing clerk processing mail and retrieving corresponding files as needed, working independently in fast-paced environment. I quickly advanced to obtaining medical evidence for hearings and then progressed to preparing legal documents for attorney review.