Heather Crampton Email & Phone Number

Arlington, Va

(Promoted to) Lead and develop full scale of project plans, i.e., work breakdown structures (WBS) and project schedules. Track project deliverables using project management tools. Define the project scope of work, financial plan, goals, and deliverables. Report on project progress and communicate relevant information to superiors. Resolve, trace, and escalate critical issues to minimize project risk factors. Manage operational, financial, and technological aspects of projects based on… Show more (Promoted to) Lead and develop full scale of project plans, i.e., work breakdown structures (WBS) and project schedules. Track project deliverables using project management tools. Define the project scope of work, financial plan, goals, and deliverables. Report on project progress and communicate relevant information to superiors. Resolve, trace, and escalate critical issues to minimize project risk factors. Manage operational, financial, and technological aspects of projects based on timelines and work plans. Communicate effectively with clients, subcontractors, and vendors to establish cordial working relationship. Prepare program review briefings for corporate management. Perform all employee actions, including hiring, termination, annual performance appraisals and salary increases. Assist the government management personnel and/or customer agency representative by overseeing a successful implementation of projects milestones and deliverables, allocating resources, and controlling scope. Direct the daily work of 40 employees assigned to a project in excess of $10 million per year, with the primary role of managing the day-to-day activities of client projects, and ensure the projects are completed successfully on time, within budget, and to the clients’ satisfaction. Provide project management support to Agile/Scrum-based software development teams including release planning, size estimating and story points, status tracking (i.e. velocity, burndown charts, project charters, risk management and level of effort), SDLC support (including stage gate reviews, deployment reviews and configuration management, retrospectives and product demos). Reviewing and approving all task deliverables. Status reporting to several levels of corporate and client management, including weekly status reporting to corporate director, vice presidents and client management, and monthly status reporting to director-level management. Show less

Arlington, Va

(Promoted to) Provide oversight to the Systems Administration team on the configuration, deployment and maintenance of Windows 2008 Enterprise servers. Oversee daily operations for mission critical server application. Work with staff to determine hardware and software requirements, and recommend purchases to Government client, and work with procurement staff to complete purchases. Work with ISSO team to enforce security guidelines for hardware, software and users. Attend weekly meetings with… Show more (Promoted to) Provide oversight to the Systems Administration team on the configuration, deployment and maintenance of Windows 2008 Enterprise servers. Oversee daily operations for mission critical server application. Work with staff to determine hardware and software requirements, and recommend purchases to Government client, and work with procurement staff to complete purchases. Work with ISSO team to enforce security guidelines for hardware, software and users. Attend weekly meetings with Government client to discuss overall project status Show less

Responsible for the functions of moving external agencies connections from a mainframe to x86 servers. This entailed meeting with other government agencies to determine the best path for file transfer. Meeting with firewall members to design solutions and implement those solutions based on the security regulations of all concerned parties. Played a key role in the certification and accreditation process for the Government applications. Research COTS for compliance and suitability and make… Show more Responsible for the functions of moving external agencies connections from a mainframe to x86 servers. This entailed meeting with other government agencies to determine the best path for file transfer. Meeting with firewall members to design solutions and implement those solutions based on the security regulations of all concerned parties. Played a key role in the certification and accreditation process for the Government applications. Research COTS for compliance and suitability and make recommendations to Government management for solutions. Show less

Washington, Dc

Provided second tier support for proprietary applications to users at US Department of State Embassies, posts and administrative offices around the world. On a daily basis provided technical and logistical support. Assist in the installation, configuration, and troubleshooting of system software including working with staff on the correct configuration of IP addresses into Cisco Access Lists, and LU (logical unit) definitions for terminals. Provide assistance in the writing and proofreading of… Show more Provided second tier support for proprietary applications to users at US Department of State Embassies, posts and administrative offices around the world. On a daily basis provided technical and logistical support. Assist in the installation, configuration, and troubleshooting of system software including working with staff on the correct configuration of IP addresses into Cisco Access Lists, and LU (logical unit) definitions for terminals. Provide assistance in the writing and proofreading of software documentation. Provide second level technical support to post personnel overseas. Attend weekly status meetings on mainframe issues. Attend monthly Quality of Service (QOS) meetings to discuss posts where telecommunications connectivity is questionable and sporadic. Work with departmental representatives from Enterprise Network Management, Diplomatic Telecommunications Service, and Information Resources Management on determining priorities for troubleshooting potential problems. Show less

Fredericksburg, Va

Responsible for the daily functions of supporting, maintaining, and documenting activities related to the operation of the corporate WAN system. Responsible for the maintenance of a 450-user wide area network running over frame-relay, as well as the LANs at the headquarters location. Configured, installed and troubleshot routers, firewalls, switches, and support WAN connectivity to offices in Virginia, Nevada, and New York. Evaluated and recommended hardware and software products to facilitate… Show more Responsible for the daily functions of supporting, maintaining, and documenting activities related to the operation of the corporate WAN system. Responsible for the maintenance of a 450-user wide area network running over frame-relay, as well as the LANs at the headquarters location. Configured, installed and troubleshot routers, firewalls, switches, and support WAN connectivity to offices in Virginia, Nevada, and New York. Evaluated and recommended hardware and software products to facilitate keeping the company on the forefront of technology streamline operations to save money, and generate revenue. Supervised employees on the forecasting of future growth for the company in the areas of network, telecommunications, and system administration. Reported to the CEO on budgetary and staffing requirements, as well as technological improvements. Assisted clients and vendors on the setting up and maintaining of communications via FTP, direct modem connection or VPN. Attended executive and/or client meetings to explain the network and telecommunications topologies, and services that can be provided through current technologies in place. Created a comprehensive Business Recovery Plan for the continued operation of the office in the event of any type of disaster. Identified and upgraded hardware and software to ensure Year 2000 compliance. Interacted with the Development and Telecommunications staff on the implementation, maintenance, and troubleshooting of Internet and Intranet servers, and communication lines. Show less

Master Of Business Administration (Mba)

Master'S Degree, Cybersecurity

Bachelor Of Science (B.S.), Psychology