Heather Arend Email and Phone Number
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As an Internal Communication and Change Manager at WTW, I have over seven years of experience in leading and supporting change initiatives across the consulting services industry. I am passionate about helping leaders and teams achieve their goals through effective communication and change management strategies.Some of my key competencies include project management, process improvement, communications strategy, and client relationship management. I have successfully delivered multiple change projects for clients for various businesses and corporate functions, resulting in improved performance, colleague and leadership engagement.
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Internal Communication And Change Management ManagerWillis Towers WatsonNewport, Ri, Us
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Internal Communication And Change Management Senior AssociateWillis Towers Watson Dec 2019 - PresentLondon, England, Gb• Serve as the Communication and Change Lead for transformation programs within our North America Broking business and Technology function, overseeing large-scale change and colleague engagement initiatives.• Develop and present communication and change project plans with all levels of leadership to help facilitate smooth transitions during significant changes, including workforce changes and technology-focused initiatives.• Create communication materials, including presentations, executive summaries and leader talking points, ensuring content is thoroughly reviewed, accurate and well-organized.• Conduct stakeholder and change impact analysis with leaders and develop action plans, to address identified priorities and ensure effective, tailored strategies across various levels of the organization.• Manage relationships with key suppliers and coordinate with cross-functional teams to ensure seamless execution of communication strategies and maintain strict adherence to project timelines. -
Internal Communication And Change Management AssociateWillis Towers Watson Mar 2018 - Aug 2019London, England, Gb• Developed communication and change deliverables, including project plans, newsletters and presentations for various businesses, including HR, Technology and Marketing to ensure business alignment.• Managed CEO's weekly 'Ask Me Anything' series, as well as monthly and quarterly leadership meetings, ensuring all necessary materials and agendas were prepared and distributed in a timely manner.• Led the Colleague Experience Council, including creating materials and agendas in collaboration with presenters, as well as identifying ways to enhance colleague engagement across the company.• Mentored junior analysts, enhancing their skills in client communication and project management.
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Internal Communication And Change Management AnalystWillis Towers Watson Aug 2015 - Mar 2018London, England, Gb• Supported communication and change management activities for Willis and Towers Watson merger, including coordinating with leadership teams on colleague engagement activities.• Managed the company intranet, including developing news articles and managing company editorial calendar.• Served as the primary point of contact for Change Alignment Committee, overseeing all major change activities across the company, including analyzing data and updating materials for committee meetings.• Led communication and change workstream for acquisition projects, collaborating with HR and legal.
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Business Development And Sales Support CoordinatorHay Group Dec 2013 - Aug 2015Los Angeles, Ca, Us• Supported the corporate marketing team on sales and marketing projects and events, while adhering to budget requirements and requests related to event programs.• Monitored and analyzed metrics to measure the effectiveness of campaigns, identifying areas for improvement.• Coordinated webinars with consultants and experts, managing logistics and ensuring seamless execution.• Delivered in-person social media training to new hires. -
Client Services CoordinatorRichardson Apr 2012 - Nov 2013Philadelphia, Pa, Us• Coordinated training logistics, including scheduling webinars and in-person training for instructor-led sessions.• Served as the primary contact for various clients during delivery and training process.• Collaborated with internal teams to ensure an integrated delivery of service to clients. -
Cash Applications SpecialistTowers Watson Jun 2009 - Apr 2012London, England, Gb• Performed timely and accurate application of cash receipts and disbursements.• Ensure the resolution of account/cash discrepancies with internal clients• Assisted with monthly/quarterly closing process, ensuring audit and regulatory compliance.
Heather Arend Skills
Heather Arend Education Details
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Penn State UniversitySociology -
Penn State UniversityJournalism
Frequently Asked Questions about Heather Arend
What company does Heather Arend work for?
Heather Arend works for Willis Towers Watson
What is Heather Arend's role at the current company?
Heather Arend's current role is Internal Communication and Change Management Manager.
What is Heather Arend's email address?
Heather Arend's email address is he****@****oup.com
What is Heather Arend's direct phone number?
Heather Arend's direct phone number is +173299*****
What schools did Heather Arend attend?
Heather Arend attended Penn State University, Penn State University.
What skills is Heather Arend known for?
Heather Arend has skills like Management, Sales, Marketing, Customer Service, Business Development, Webinars, Project Management, Team Building, Process Improvement, Communication, Strategy, Crm.
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