Heather Sheaffer Email & Phone Number

Charleston, Sc

Managed various initiatives for the Spectrum Enterprise Revenue Assurance Organization. Developed standard processes, documentation, and presentation materials led internal and cross-functional team meetings, and ensured the team had the systems and tools to successfully perform tasks.Provided program management support for the Spectrum Enterprise Business Operations/Testing & Deployment Organization. Led end-to-end operational readiness testing for initiatives impacting Spectrum Enterprise products. Validated functionality, performance, user experience and the operations solution for multiple highly complex programs/systems.Responsible for testing new processes and changes to systems for the Spectrum Enterprise Commercial Testing Organization to ensure solutions are implemented as expected. Represent the team in cross-functional meetings, analyze requirements, report gaps in process documentation, develop test cases, and conduct testing from order entry to billing activation.

Windham, Nh

Provided digital marketing services support for non-profit and corporate mid-sized businesses; and government and educational institutions as per the marketing strategy developed by 108 Degrees. Created and edited marketing copy for websites, press releases, blogs and email marketing campaigns that resonated with the customer’s target market. Scheduled email marketing campaigns and press releases.

Atlanta, Ga

Oversaw various initiatives for Flare Play, a gaming product that contained popular children’s games from major publishers. Responsible for product planning and execution throughout the product lifecycle, including: conducting market research; gathering, writing and prioritizing requirements; approving wireframes and mockups; and performing acceptance testing. Worked closely with Engineering, Sales, Marketing, and Operations teams to ensure business goals were met.

Herndon, Va

Held many positions during my career at Time Warner Cable. Planned product strategy and development for enterprise customer-facing and internal solutions for all lines of residential business, based on the needs of the business. Oversaw product and project management, web-based system design and development, content management, technical and end user documentation, and production support.

Herndon, Va

Herndon, Va