Heather Silverman Email & Phone Number

Rochester Ny

Rochester, New York Area

Rochester, New York Area

• Collaboratively designed and developed new culture-change curriculum to promote respect and professionalism in the workplace, including computer-based training modules and facilitated workshop modules.• Designed animated characters to be used in media for culture-change curriculum.• Designed and developed Hickory Training lessons to support recall and adoption of culture-change curriculum.

Rochester, New York Area

• Traveled to multiple sites, both domestically and internationally, to deliver training curricula, from New Hire to Sales Development.• Facilitated numerous New Hire classes for Intuit QuickBooks, Intuit Web Advisors, ADP, Quicken Work at Home, and Nordstrom Customer Service.• Redesigned Intuit Web Advisors New Hire, ADP New Hire, and CloudSource Altice curricula, and Microsoft Xbox New Hire curricula.• Assisted in updating training curricula and media for Advanced Questioning techniques. • Designed and rolled out revamped New Hire curriculum for CloudSource Training on multiple client programs.• Created and supported executive-level virtual training environments in Adobe Connect.

Rochester, New York Area

I trained new hires for the Intuit QuickBooks program at Sutherland Global Services. I helped to implement and update training curriculum. In sales, I took inbound sales for small to mid-sized businesses. I offered accounting solutions for these businesses, including payroll services, merchant account services, mobile connection services, etc.

Inbound sales for small to mid-sized businesses. I offered accounting solutions for these businesses, including payroll service, merchant account services, mobile connection services, etc.

Front Desk Administrator, Jewelry & Watch Repair Coordinator, maintained customer accounts, cashed out customers, customer relations, updated customer files, wrote Statements of Retail Replacement

·Calculated and scheduled payroll on a biweekly basis based on projected and actual sales.·Prepared bank reconciliations and weekly and monthly payroll·Responsible for financial accounting and reporting of weekly store sales.·Skilled at identifying customer needs and providing complete service.·Oversaw customer interaction and sales.·Able to operate an efficient business while supervising 35 staff members.·Professional in the evaluation of staff members.·Recruited, hired, and trained many quality employees.·Ran several accurate store physical inventory counts.

·Performed billing and invoicing for complex corporate accounts.·Reconciled and applied payments to customer accounts.·Skilled at identifying customer needs and providing complete service.·Fielded customer concerns regarding billing and service issues.

·Increased sales to 15 percent over previous year’s sales.·Able to operate an efficient business while supervising 35 staff members.·Professional in the evaluation of staff members.·Recruited, hired, and trained many quality employees.·Assisted in developing and implementing a new physical inventory counting system.·Ran several accurate store physical inventory counts.·Fielded administrative questions for other managers.·Calculated and scheduled payroll on a biweekly basis based on projected and actual sales.·Prepared bank reconciliations and weekly and monthly payroll·Responsible for financial accounting and reporting of weekly store sales.·Developed and maintained a community outreach program.

Bachelor Of Science, Atmospheric Sciences

Graduate Gemologist, Gemology

Master Of Science - Ms, Educational/Instructional Technology, 4.0

candidate