Heather Hardy Email & Phone Number

Utilized Oracle SQL, UKG Kronos, UKG Dimensions, and Workday to provide quality systems corrections and maintenance. Provided daily support and service through ticket systems such as Service Now, JIRA, and AccessWeb systems

Coordinated with over 70 timekeepers at multiple Intermountain facilities to ensure accurate and error-free biweekly payroll data for over 4,000 employees. Entered retroactive corrections in Workday and historical corrections in UKG Kronos when employees were unable to enter timecard corrections prior to deadlines. Managed lump sum contracts and critical.

Maintained a portfolio of nursing units with 400-600 caregivers, providing all aspects of scheduling and timekeeping in Kronos Workforce Scheduler. Managed the Schedule Review spreadsheet to keep up with Kronos data updates as well as changing unit specifications. Created education as required by teams or departments to keep them informed of new updates.

Created SEO-rich online content in HTML for partnered vendors. Utilized SQL and Excel to download new onsite SKUs and create a spreasheet for my team to base their daily workflow from. Coordinated with copywriter partners to provide new SKU data and to upload new SKU data. Earned a place on a small team to review and approve new product photos and data for.

Provided quality customer care services to both patients and their families as a clerk, cashier, and as a nutrition care associate. Created new training packets and improved current procedural charts to further strengthen my ability to train new employees.

Created training schedules and updated departmental forms. Maintained an organized filing system and updated employee information on a regular basis. Exemplified outstanding leadership and communication skills as a leader of a group of four to twenty one individuals on a daily basis.

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record