Heather Soileau Email & Phone Number

Ocala, Fl, Us

Ocala, Florida, United States

Tallahassee, Fl

Conduct analysis of workforce activities. Use statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Implement continuous quality improvements through ongoing review of operations and administrative systems, identifying areas for improvement and suggesting enhancements. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements. Develop program specific training as required based on input from staff and as needed. Formulate teaching outline, determine instructional methods, and select or develop teaching aids. Consult with management to determine needs for training.

Tallahassee, Fl

Determined eligibility and suitability for WIA services. Assisted in planning, organizing, and implementing employment and training curricula. Supported ongoing recruitment and intake activities for Dislocated Worker (DW) participants. Assisted participants in identifying vocational goals. Developed Individual Employment Plans based on formal and informal assessment data. Referred participants to job search, work experience, training, or other activities based on individual assessments. Generated reports to measure progress toward recruitment and performance goals. Maintained customer case management records in electronic and paper file. Provided crisis intervention and referral services as necessary.

Weed, Ca

Conducted Reemployment and Eligibility Assessment (REA) interviews/workshops for EUC claimants. Provided employment services to job seekers and employers. Worked cooperatively with partners in local One-Stop office. Solicited and entered employer job listings into CalJOBS. Provided WOTC conditional certification services to job seekers and businesses. Case managed TAA clients as necessary. Provided information or acted as liaison to clients with UI, DI, LMI, and/or Tax questions. Marketed and promoted EDD products and services.

Yreka, Ca

Supervised receptionist and cleaning staff. Assigned ICD-10/CPT codes for medical billing. Reviewed claims data prior to submission. Processed client and insurance claims payments. Maintained therapist’s schedule and class schedules.

Weed, Ca

Updated and revised CEC procedures manual. Created a résumé samples and templates binder. Initiated and participated in a local TV informational slot. Trained new CRTs in One-Stop Career Center procedures. Assisted clients with online job searches; completing online and paper job applications; and creating cover letters, résumés, reference lists. Assisted clients filing for UI, SDI, and PFL. Pre-screened applicants per employer requirements.

Sacramento And Pleasanton, Ca

Improved inventory control procedures and quarterly inspection score. Established regular, individualized employee evaluations. Established retail goals for the front desk team. Resolved operational malfunctions. Re-organized the front desk to make it more efficient. Staffed a notoriously understaffed club. Recruited, hired, trained, supervised, and scheduled employees. Directly supervised two departments; indirectly four. Performed daily facility inspections. Directed and tracked daily/monthly retail sales/promotions. Tracked payroll and approved OT/DT. Monitored supplies budget versus actual expenditures. Audited TI log, guest entries, fees, and passes.

Stockton And Tracy, Ca

Established regular staff meetings and trainings. Designed Custodial checklists/areas of responsibility. Translated various checklists, flyers, ads into Spanish. Designed Kid’s Club attendance tracking workbook. Re-organized the Front Desk to make it more efficient. Successfully resolved member questions, complaints, and suggestions. Successfully ran ISC Hammer w/o a GM for 2.5 months. Recruited, hired, trained, supervised, and scheduled employees. Directly supervised four departments; indirectly three. Performed daily facility inspections. Tracked usage, particularly in Kid’s Club. Assisted Activities Manager create and implement Aquatics programs. Sold memberships. Performed all of the above in a club under construction.

Arlington, Va

Created the 2005 annual budget for Aquatics and Facilities. Improved annual inspection score. Standardized pool operator requirements. Established regular staff trainings and meetings. Designed lifeguard maintenance schedules and water chemical test logs. Translated employee evaluations into Spanish. Created English-Spanish “cheat sheet.” Implemented English-Spanish janitorial checklists. Recruited, hired, trained, supervised, and scheduled employees. Performed weekly facility inspections. Resolved operational malfunctions. Set departmental goals. Created and submitted financial reports and projections. Tracked revenue, payroll, and expenditures. Implemented Aquatics programs. Assisted Administrator as needed. Sold memberships.

Washington, Dc

Conducted research for the “Constituency Tracing Project” which demonstrated the relation between Petróleos de Venezuela, S.A. (PDVSA) and CITGO Petroleum Corporation’s annual procurement in the United States. Conducted research outlining the impact of CITGO’s facilities and independently owned and operated outlets on targeted local U.S. economies. Created a presentation binder of compiled research, charts, graphs, and analyses.

New Orleans, La

Interviewed, supervised, and trained student employees. Assisted with special programs and events. Managed the day-to-day operation of a multi-million dollar sports complex. Trained all employees in various Red Cross Health and Safety Services courses. Taught swimming lessons and coordinated birthday parties. Sold memberships.

New Orleans, La

Monitored cases in the U.S. Fifth Circuit Court of Appeals, with a concentration on capital punishment. Researched relevant briefs. Analyzed issues on a case-by-case basis. Presented analyses. Attended oral arguments. Gathered information on the Fifth Circuit judges. Presented an ideological profile of the court and its decisions. Researched legalities pertaining to capital punishment.

Bachelor’S Degree, Political Science And Government, Latin American Studies, And Spanish

Gale A. Stewart Outstanding Supervisor Award, Campus Recreation Alberto Vázquez Award for Best Undergrad Paper in the Humanities Dean’s.

High School, Honors