Heather S. Email & Phone Number

Florida, United States

Lake Buena Vista, Florida, United States

- Promoted brand through reactive messaging on social media and collaborated with cross-functional teams to resolve complex problems contributing to 15% reduction in guest relations traffic. - Leveraged change management methods to merge cross-functional teams, served as subject matter expert for new role requirements, and gained buy-in from resistant.

Lake Buena Vista, Florida, United States

- Demonstrated meticulous attention to detail in fast-paced roles delivering exceptional experiences for up 1K guests daily as a performer, up to 1.5K families daily as a photographer, and hundreds of cast members daily as a scheduler.- Responded to critical production issues by optimizing scheduled onset and offset times achieving 25% reduction in downtime.

Lakeland, Florida, United States

- Spearheaded sales including business development, prospecting, building pipeline, account management, and leading customer-focused initiatives focused on customer satisfaction and retention. - Established bookkeeping method increasing payment transaction accuracy to 100% supporting 600 payments annually. - Contributed to phone system implementation by.

Hong Kong SAR

Utilized theatrical skills to bring several characters to life as a performer. Provided memorable interactions while overcoming language barriers and embracing cultural diversity.

Expertly performed in numerous shows and theater projects. Understood and consistently modeled the Disney heritage.