Heather S. Email & Phone Number

Customer service and hospitality/travel industry professional with 20+ years experience working in fast-paced environments, demanding strong interpersonal skills, schedule flexibility, and creative problem-solving abilities. Reliable, assertive, and self-motivated; committed to high standards of customer service. Confident and poised in interactions with associates and guests alike. Detail-oriented and resourceful, with an accelerated understanding for office technology and PMS software (FOSSE at present). Able to prioritize and multitask effectively. Skillset includes:* Customer Service/First Impressions/Establishing Guest Rapport * Service Recovery Moments/Improving Guest Satisfaction Scores* FOSSE High Proficiency/Adaptive To New PMS Technologies* New Hire Training/Coaching* Inter-Department Hotel Operations/Job-Applicable Proficiency in Spanish* On-Site Sales and Event Coordination* F&B Orders/Inventory Management/BudgetingSpecialties: hotel and room operations, front desk, night auditor, concierge services, administrative assistant, customer relations, event management, data entry, fast learner, scheduling flexibility, instruction and training, guest rapport, conflict resolution/service recovery, receptionist, reservations, supervisory skills, professionalism, high work ethic, team building, creative strategies for associate morale.Creative, dedicated, passionate.

Listed skills include Services and Airlines.